The Rugs Warehouse Recensioni 

428
•
TrustScore 5 su 5

5,0

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Valutata 5 stelle su 5

Excellent range to choose from, coupled with tremendous response time. We live in the Channel Islands and thoroughly recommend this company for their efficient1and friendly service

Valutata 5 stelle su 5

I would definitely recommend Rugs Warehouse. The rug we received today is as beautiful as it looked online and good quality. And the customer service was excellent. I spoke to a lovely person in the... Leggi di più

Valutata 5 stelle su 5

Fine Afghan rug. Delivery never arrived, and subsequently DHL admitted to have “lost” it. Customer services jumped on it quickly and after a quick search, replaced the original rug with a larger one (... Leggi di più

Valutata 5 stelle su 5

Ordered our rug on-line, delivered three days later, at precisely the time arranged. Rug was very well protected and just what we wanted, particularly as another Company has had our money since begin... Leggi di più

Dettagli dell'azienda

  1. Negozio di tappeti

Informazioni fornite da varie fonti esterne

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavor to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.


Informazioni di contatto

5,0

Eccellente

TrustScore 5 su 5

428 recensioni

5 stelle
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5,0

Tutte le recensioni

(428)

15 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Just received my 2nd order

Just received my 2nd order. Really happy with all 3 rugs I've purchased. They're really good quality. Ordering was easy online and easy to track. My latest one I only ordered yesterday, it arrived today. Really can't fault the service. Will happily come back in the future.

20 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

The warehouse has a great range of rugs…

The warehouse has a great range of rugs to choose from. It was very hard to choose! The service was very friendly, and helpful in making the decision. It also included free delivery, as we live nearby. We really love our new rug.

3 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Fabulous Rugs Warehouse!

I have now got two of the Whisper rugs from Rugs Warehouse and just ordered a third. I absolutely love these, they have transformed my living room and bedroom, super quality and feel so luxurious and comfortable under my feet. So far I have ordered 2 in Pink and 1 in Champagne. Delivery is quick and easy, prices are very reasonable. So happy. Thank you!

23 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Firstly the communication was…

Firstly the communication was faultless,
I was a little apprehensive regarding the colour ( burnt orange ) but it was the perfect colour and So well made.
The rug was really wrapped up well and delivered with no problems.
I'm extremely happy and will be recommending the company to neighbours/ family and friends
Thank you so much

11 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

My new living room wool Rug

Right from my first dealings with Kat it was evident to me I had found the product and I was seeking and also a company that was able to meet and match my search criteria, the assistance and cooperation I received was superb and appreciated in particular in response to my many queries and questions until my desired rug design was in place thank you

9 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing customer service

Amazing customer service and communication. Ask for a return of a rug as I decided that I wanted the one I had originally ordered in a bigger size. I received an instant 'no fuss' email explaining the process, which was very easy to follow. I had up-dates from the customer service team at every stage through the process. The rug I had was picked up within a couple of days and the new one delivered very quickly after. I absolutely love the rug. Really happy with the product and the service. Very much recommend their business

24 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Fabulous Showroom in Chiswick

A wonderful range of colours, textures and styles from a company who know their rugs inside out. They have a showroom in Chiswick just a few streets from us which makes it so easy and convenient for our customers to visit. If you get overwhelmed by the sheer choice available, The Rugs Warehouse have the styling expertise to whittle down your options to find something perfect for you and your space.

9 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

I love my new rug!

I got excellent advice when I visited the showroom, and they were very patient while I agonised over customising the colours of my very large new rug. Delivery was straightforward and the courteous driver was most helpful. I'm thrilled with my new rug. It's beautiful, and beautifully made. Altogether, a great service, and totally trouble-free.

10 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Customer help was superb since they had…

Customer help was superb since they had to hold the rug for over a month. Price was good for the product
which is excellent. Delivery exactly as stated on time slot. I have found the experience of dealing with the
Rugs Warehouse trouble free, efficient and a pleasure.
I would highly recommend them.

5 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent experience!

A huge range of rugs, but once we'd established our price limit, style and colour choices Kat steered us to a lovely selection. We are delighted with our choice, which looks terrific in our house. Excellent customer service throughout, all in all a shopping experience par excellence!

21 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Impressive Service

The Rugs Warehouse has a wide variety of rugs to choose from and it was easy to order. What Impressed me most was the excellent communication following my purchase. I was kept informed throughout the process which was complex as the rugs came from abroad. They arrived exactly when I was told to expect them and beautifully wrapped so they were in great condition. I can wholeheartedly recommend the Rugs Warehouse.

19 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

A really great experience!

I have had a really great experience with this company! The rug is lovely quality and what I was after so I am very grateful for that. The shipping was also very smooth - there was a mix up as I initially received the wrong rug but when I called them they swung into action to correct it with very little needed from me. Their Support team has been nothing but friendly and informative. I'd definitely recommend using them!

2 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Fine Afghan rug

Fine Afghan rug. Delivery never arrived, and subsequently DHL admitted to have “lost” it. Customer services jumped on it quickly and after a quick search, replaced the original rug with a larger one (at same cost) by express delivery. This time delivered by DX without any drama to Taunton. Perfect product and first rate Customer service (thank you Rug Warehouse).

2 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent company

Once you buy here, you won't want to go elsewhere. I came across them by chance, one rug stood out as perfect. They went the extra mile to get it to me quickly. If you think companies don't care these days, these definitely do.

4 novembre 2023
Non scritta su invito

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