My TRR IS FABOULOUS, Kristen in the Dallas location is a valuable asset to the RealReal. The team member who assisted me is so awesome too! The only thing I would suggest is the earnings be increased... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I could not be more disappointed in a transaction with your organization. No personal call to follow up? Shame, Shame, Shame. Sharing this debacle would take more than 300 characters, the short short... Leggi di più
L'azienda ha risposto
The service in which you send someone to the home is priceless. Jillian Lear was our rep and she was exceptional!! She was respectful, considerate, patient and very kind! She displayed true professio... Leggi di più
L'azienda ha risposto
I really like the entire process - both selling with and buying from The Real Real. When buying, I like that I know the item is authentic and they do a good job of taking pictures of the actual condit... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Informazioni di contatto
3120 Knox St., 75205, Dallas, TX, Stati Uniti
- (469) 581-2010
4,2
Molto buono
51 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
My TRR IS FABOULOUS
My TRR IS FABOULOUS, Kristen in the Dallas location is a valuable asset to the RealReal. The team member who assisted me is so awesome too! The only thing I would suggest is the earnings be increased with pristine items.
21 aprile 2026
Risposta di The RealReal - Dallas
We're happy you had a fabulous experience! Thank you for recognizing our team's dedication. We appreciate your suggestion to increase earnings for pristine items. We'll consider this feedback.
Charged to return an item that was inaccurately described
The item was not correctly described. I was sent women’s shoes when I ordered men’s shoes and then I was charged for the return.
14 aprile 2026
Risposta di The RealReal - Dallas
We apologize that the incorrect item was sent. Please feel free to reach out by email at reviews@therealreal.com so that we can assist you right away.
Risposta di The RealReal - Dallas
We're so glad the boots were as described and that you found our service fast! We appreciate your positive feedback!
Risposta di The RealReal - Dallas
We appreciate your feedback. We're sorry the size wasn't right for you. We'll review our sizing information.
Risposta di The RealReal - Dallas
We're happy you like the bag! We hope you enjoy using it for a long time. Thanks for your review!
communication
18 febbraio 2026
Risposta di The RealReal - Dallas
We're so glad to hear you had a positive experience with your purchase. We appreciate your kind words and feedback.
Risposta di The RealReal - Dallas
We appreciate you sharing your feedback. We are so pleased you were happy with your recent shopping experience with us!
The Real Real is the perfect way to…
The Real Real is the perfect way to find some key pieces for less. I have acquired a unique item that will be with me forever.
20 agosto 2025
Risposta di The RealReal - Dallas
We're happy to hear that you discovered a special piece with us! Thank you for sharing your positive experience; we appreciate your support.
Fast delivery of products
Fast delivery of products! Honest review of product being sold!
15 febbraio 2026
Risposta di The RealReal - Dallas
We appreciate your feedback!
Costumer service is always helpful when…
Costumer service is always helpful when I go in-store or online. Never had issues not resolved.
27 gennaio 2026
Risposta di The RealReal - Dallas
Thank you for your feedback!
I recently used the real real and was…
I recently used the real real and was super impressed with this company. My order shipped very quickly and arrived in less than a week from the time I placed the order to getting it. I ordered Saturday night and got my order on Wednesday! Everything was packaged nicely and was just as described. Thanks!
11 gennaio 2026
Risposta di The RealReal - Dallas
We're super pleased to hear you were impressed! It's wonderful that your order arrived so quickly and that everything was packaged nicely and as described. Thanks for sharing your positive experience with us!
Prompttop not h responses when I asked…
Prompt responses when I asked questions! I could not love my tennis bracelet more!!
10 gennaio 2026
Risposta di The RealReal - Dallas
We're happy to hear that our prompt responses were helpful! We're glad you love your tennis bracelet and appreciate your feedback.
the shoes advertised said brown
the shoes advertised said brown, however when received the shoes were in fact black
24 dicembre 2025
Risposta di The RealReal - Dallas
We regret that the shoe color was not as advertised. Please email us at reviews@therealreal.com with details for help.
Great customer service regarding my…
Great customer service regarding my purchase. I dont understand how TheRealReal doesn't offer free shipping especially for purchases at higher price points.
18 dicembre 2025
Risposta di The RealReal - Dallas
Thank you for your feedback!
My daughter-in-law is going to flip!
My daughter-in-law is going to flip when she opens her 50th birthday present! Gorgeous items at reasonable prices!
16 dicembre 2025
Risposta di The RealReal - Dallas
Thank you for your feedback!
Called the corporate office to send a…
Called the corporate office to send a diamond 5000 dollar bracelet to the Dallas store so I could pick up on a 4 hour trip from home to Dallas . They sent the bracelet to the Dallas store and text me to tell me it had arrived. I told them what date I was coming to Dallas . So I took Sunday off from my job to make the trip to Dallas and took out a loan to pay for braclet. Took one last look at it this morning and it said SOLD. No one bothered to contact me about the sale. Glad I looked or I would have made a 4 hour trip for nothing. Shitty way to do your customers. I’ll never buy shit from the real real again.
28 novembre 2025
Risposta di The RealReal - Dallas
We're very sorry to hear about the trouble you experienced. It's not the experience we want for our customers. Please email us with details at reviews@therealreal.com for help.
PLEASE DONT SALE CLOTHES THAT ARE USE…
PLEASE DONT SALE CLOTHES THAT ARE USE AND WITH THE WRONG SIZE!! WILL NEVER USE THE REAL REAL AGAIN
28 novembre 2025
Risposta di The RealReal - Dallas
We regret that the clothing you received was not up to standards and the wrong size. Please email us with details at reviews@therealreal.com for help.
The RealReal is a great company !
The RealReal never disappoints, the buying and selling experience is great. My husband even tells everyone how much I love TRR, amazing !
24 novembre 2025
Risposta di The RealReal - Dallas
We appreciate your feedback!
Excellent customer service,
15 novembre 2025
Risposta di The RealReal - Dallas
We're so glad to hear you had a positive experience with our customer service team. We appreciate your kind words and feedback.
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