Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Leggi di più
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Sede
Cambia sedeONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Leggi di più
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I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Leggi di più
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My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Scritti dall'azienda
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Informazioni di contatto
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Stati Uniti
3,9
Molto buono
421 recensioni
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Le persone hanno visualizzato anche
The products are great
The products are great. Both of my dogs are eating and more active than before.
24 aprile 2026
Risposta di PetLab Co. - US
Hi Julaine, thanks for giving us this great feedback! We'd love to hear more updates about how your dogs are doing! Please feel free to reach out to us with any additional questions or concerns!
Best regards,
PetLabCo.®
Risposta di PetLab Co. - US
Hi Christine, we're glad to hear you've had great experiences and thank you for leaving this review. We're always happy to help so please reach out if you have any questions!
Best regards,
PetLabCo.®
Arrives as ordered
17 aprile 2026
Risposta di PetLab Co. - US
Hi Ann, we appreciate you taking the time to leave this review! We're glad to hear about your positive shipping experience, we'd love to hear how your pet enjoys the products! Please don't hesitate to follow up with us for any questions or concerns!
Best regards,
PetLabCo.®
The product isn't working at all
The product isn't working at all. My dog's breath hasn't improved, and neither have his teeth. My dog doesn't like the taste, and the smell is terrible so I understand why my dog doesn't like the taste. They also automatically put you on a subscription, even when you click on no subscription. I should probably give them a 1 star, but I'm hoping it just takes longer than a month to start helping.
24 aprile 2026
Non scritta su invito
Risposta di PetLab Co. - US
Hello Jimmy,
We’re truly sorry to hear that you haven’t seen the results you were hoping for and that your dog is not enjoying the taste. It might take up to 3 months of consistent use for supplements to show the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards.
Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further?
Best regards,
PetLabCo.
I have kept trying to cancel this…
I have kept trying to cancel this because I no longer have a dog and my cat does not like this. I am very dissatsifed
16 aprile 2026
Risposta di PetLab Co. - US
Hi Claire, we're sorry to hear about this experience and that your cat isn't enjoying the product. We're happy to assist with this. We've sent you an email to further look into this for you. We look forward to hearing from you!
Best regards,
PetLabCo.®
The product came perfectly on time.
24 aprile 2026
Risposta di PetLab Co. - US
Hi Carole, we're so glad to hear your order arrived in a timely fashion. Please feel free to reach out with questions or concerns, we're happy and here to help!
Best regards,
PetLabCo.®
Prompt response and an answer to my…
Prompt response and an answer to my question with a great resolution.
24 aprile 2026
Non scritta su invito
Risposta di PetLab Co. - US
Hi there, we are so happy to hear about your great experience! We're always happy to help so please feel free to reach out should any questions arise!
Best regards,
PetLabCo.®
Only received one probiotic chew…
Only received one probiotic chew container. I ordered two. Please send me the other one as I have paid for it
23 aprile 2026
Risposta di PetLab Co. - US
Hi Stacey, we're sorry to hear about this experience and we appreciate you taking the time to leave this review. We have sent you an email to further assist with this!
Best regards,
PetLabCo.®
The company was very understanding and…
The company was very understanding and in canceling my subscription . I have a sick pup until she is better is reason why I had to cancel
23 aprile 2026
Risposta di PetLab Co. - US
Hi Elena, thank you for this review! We're sorry to hear about your sick pup! Please do not hesitate to reach out when you're ready, we are always happy to help!
Best regards,
PetLabCo.®
It was fine
It was fine, but you are sending replenishment too early. I would like to stop the delivery for now as it’s not addressing the exact need for my dog Charlie.
16 aprile 2026
Risposta di PetLab Co. - US
Hi Janice, thank you for taking the time to leave this feedback. We've sent you an email to further assist you!
Best regards,
PetLabCo.®
I never received my order and PetLab…
I never received my order and PetLab refused to compensate for it or even send me a replacement. Their customer service was awful and I don't recommend buying any product from them because if something happens, you are just out of luck!
21 aprile 2026
Non scritta su invito
Risposta di PetLab Co. - US
Hello Susette,
We’re truly sorry to hear about your experience, and we never intended to make you feel this way. We always strive to ensure our customers feel supported, and we’d like the opportunity to learn more about what happened. Could you please share your order ID so we can locate your account and assist you further?
Best Regards,
PetLabCo.
sometimes the cap is vacuum sealed and…
sometimes the cap is vacuum sealed and really difficult to open
23 aprile 2026
Risposta di PetLab Co. - US
Hi Maria, thank you for taking the time to leave this review and we're sorry to hear about the difficulty. We will relay this feedback to our team and look into this further. Please do not hesitate to reach back out to us with any additional questions and concerns, we're always happy to help!
Best regards,
PetLabCo.®
Risposta di PetLab Co. - US
Hi John, we're glad to hear you had a good experience. Please feel free to reach out to us with any questions or concerns as we are always happy to help!
Best regards,
PetLabCo.®
Risposta di PetLab Co. - US
Hi there, thank you for giving us this feedback. We're so glad to hear about the speedy delivery and that your pet enjoys it and we'd love to hear about updates along the way. Don't hesitate to reach out to us with any questions or concerns, we're always happy to help!
Best regards,
PetLabCo.®
Product arrived when expected.
15 aprile 2026
Risposta di PetLab Co. - US
Hi Michael, thanks for taking the time to leave this review. We are glad to hear about this positive experience. Please feel free to reach out to us with any questions!
Best regards,
PetLabCo.®
We have been trying the allergy and…
We have been trying the allergy and immune pills for my 3 year old chocolate lab for well over 6 months. Have not missed one dose. It does not appear to be doing what I was led to believe. So I am cancelling. It might work for someone else but not for us. I feel like we wasted all that money because we were told it would take at least 3 months and we kept at it for maybe 10 months or so without the results we were led to believe that we would receive. Maybe we should have just listened to others who said to let your dog develop natural immunity and allergy protection like we did for our other two labs in the past.
13 aprile 2026
Risposta di PetLab Co. - US
Hi Steve, we're sorry to hear about this experience. We have sent you an email to further assist you. We look forward to hearing from you!
Best regards,
PetLabCo.®
I was skeptical when I purchased…
I was skeptical when I purchased Probright Advanced. I have to say in just over a month my dogs teeth look so much better. I also worried that my dog would eat it, I mix it in a small can of moist dog food and Roxie just eats it all. She is a very picky eater so I’m happy about that. It works!
15 aprile 2026
Risposta di PetLab Co. - US
Hi Deb, we appreciate this feedback. We're so glad to hear Roxie is enjoying the ProBright Advanced! We'd love to hear more updates as she continues to use the ProBright Advanced, please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
On time with no hassles.
14 aprile 2026
Risposta di PetLab Co. - US
Hi Abby, thanks for taking the time to leave this feedback! We are happy to hear about this positive delivery experience.
Best regards,
PetLabCo.®
Dental products
Have been getting dental powder and water supplements for my dogs for a few years.
The dogs really like them and seem to have made a difference. I have 12 year old dogs with good looking teeth.
Delivery and communication is great with this company- great to work with.
5 aprile 2026
Risposta di PetLab Co. - US
Hi Angela,
We're so happy to hear our dental products have made a difference for your dogs over the years! We appreciate you sharing your positive experience with our delivery and communication. Thank you for your support!
Best regards,
PetLabCo.®
I have tried to cancel my auto ship a…
I have tried to cancel my auto ship a few times and now have enough product to open a resale shop. Not good.
13 aprile 2026
Risposta di PetLab Co. - US
Hi James, we're sorry to hear about this experience. We have sent you an email to further assist you with this. We look forward to hearing from you.
Best regards,
PetLabCo.®
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