Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Leggi di più
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Sede
Cambia sedeONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Leggi di più
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I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Leggi di più
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My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Scritti dall'azienda
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Informazioni di contatto
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Stati Uniti
3,9
Molto buono
421 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
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Le persone hanno visualizzato anche
My pups probiotics always arrive right…
My pups probiotics always arrive right on time.
6 aprile 2026
Risposta di PetLab Co. - US
Hi Priscilla,
We're happy to hear that your pup's probiotics always arrive on time. We appreciate you taking the time to share your positive experience!
Kind regards,
PetLabCo.
I want to cancel all future orders
I want to cancel all future orders. I went on lne to move the date on the next shipment and you shipped product and charged me two days in a row. I no longer care to deal with your organization.
12 aprile 2026
Risposta di PetLab Co. - US
Hi James, thank you for taking the time to leave us this feedback. We are sorry to hear about this experience, we have sent you an email to better help resolve this issue. We hope to hear from you!
Best regards,
PetLabCo.®
Risposta di PetLab Co. - US
Hi Ervina,
We're happy to hear our process is simple for you. Our goal is to make our processes easy for our customers. Thank you for your feedback!
Kind regards,
PetLabCo.
PetLabCo is the Best
Get all my great products as scheduled and without any damages or problems.
6 aprile 2026
Risposta di PetLab Co. - US
Hi Laura,
We're happy to hear that your products arrived on time and in perfect condition. Thank you for sharing your positive experience; we appreciate your feedback!
Best regards,
PetLabCo.
WhDelivery close but not perfect been better on the porch.
While it would have been better to have the pkg left on the porch by the mailbox, at least they threw it over the fence and it landed on the side walk not on the lawn or un the bushes... no dog was around....
13 aprile 2026
Risposta di PetLab Co. - US
Hi there, thank you for this feedback! We will be sure to speak to our team and look into this.
Best regards,
PetLabCo.®
Consistent delivery for a quality…
Consistent delivery for a quality product that we can count on each time. Thank you!
13 aprile 2026
Risposta di PetLab Co. - US
Hi Dina,
We're happy to hear that you can consistently rely on our quality product and delivery. Thank you for your positive feedback; it means a lot to us!
Best regards,
PetLabCo.
My dog has no issues since she’s been…
My dog has no issues since she’s been taking the pro life for her tummy. Thank you so much.
6 aprile 2026
Risposta di PetLab Co. - US
Hi Lorriane,
We're so happy to hear that the product has provided your dog comfort! Thank you so much for sharing this positive experience; we appreciate your feedback.
Best regards,
PetLabCo.
Risposta di PetLab Co. - US
Hi Lou,
We are so sorry for your loss. Our team will be reaching out to you to provide assistance.
Warm regards,
PetLabCo.
I was impressed on how easy it was to…
I was impressed on how easy it was to place my order on line and how quickly I received it.
13 aprile 2026
Risposta di PetLab Co. - US
Hi Louise,
We're happy to hear that placing your order online was easy and that you received it quickly. Thank you for your positive feedback; we appreciate it!
Best regards,
PetLabCo.®
Received this month’s treats just when…
Received this month’s treats just when I ran out of last month’s supply. I think it is important that Cujo has a reliable source for his tablets, and he does with PetLab!
11 aprile 2026
Risposta di PetLab Co. - US
Hi Debby,
We're happy to hear that Cujo's order arrived right on time! We appreciate you trusting us to be a reliable source for his supplements. It means a lot to us that you and Cujo are happy with our service.
Best regards,
PetLabCo.®
Risposta di PetLab Co. - US
Hi Donna,
We're happy to hear that your order's delivery met your expectations. Thank you for letting us know about your experience.
Kind regards,
PetLabCo.®
Sent 7 months of dental product
Sent 7 months of dental product. Do not order from this company. They drain your pocketbook by sending 8 months supply and you pay for it at same time. Thought this was a subscription, not a way to have you pay for all at same time
21 marzo 2026
Risposta di PetLab Co. - US
Hi Joanne, thank you for reaching out and letting us know. Our team has looked into this and found a duplicate subscription. We have reached out to you via email to help get things resolved, and if there is anything else we can do to assist, we are here for you.
Best regards,
PetLabCo.®
No problems
No problems. I was on the porch and delivery driver was very couteous and smiled. Kudos!!
12 aprile 2026
Risposta di PetLab Co. - US
Hi Cathy,
We're happy to hear that our delivery was seamless and that you appreciated our delivery partners courteous service and friendly smile. Thank you for your positive feedback!
Kind regards,
PetLabCo.®
Risposta di PetLab Co. - US
Hi Susan,
We're happy to hear our deliveries are delivered on time. We appreciate your positive feedback and your time.
Best regards,
PetLabCo.®
Risposta di PetLab Co. - US
Hi Marlene, thank you for taking the time to give us your feedback. We are more than happy to assist with your subscription. We have emailed you and look forward to hearing back from you!
Best regards,
PetLabCo.®
I currently have 6 jars of your product…
I currently have 6 jars of your product for one dog. I have tried to delay delivery several times and have not been able to. I have enough product to last to the end of the year and I am not happy about the extra expense from your oversight.
Lindy in Portland
5 aprile 2026
Risposta di PetLab Co. - US
Hi Lindy,
Thank you for sharing your experience. Our team will be more than happy to help you get your subscription adjusted accordingly. We have sent you an email, and we hope to hear from you soon!
Your pet health partner,
PetLabCo.®
The chews that I get seem to be harder
The chews that I get seem to be harder, not as pliable and easily breakable as before. Are they stale or do they have less moisture in them?
5 aprile 2026
Risposta di PetLab Co. - US
Hi Joan,
Thank you for sharing your experience. We would like to better understand what may have happened, so we have sent you an email. We look forward to assisting you further.
Kind regards,
PetLabCo.®
I became aware that I was running out…
I became aware that I was running out of my supply. I went online and asked for a shipment to be sent quickly. I got it in time to avoid missing treatments.
2 aprile 2026
Risposta di PetLab Co. - US
Hi Polly,
We appreciate you taking the time to share your experience. We're happy to hear that our prompt shipment ensured you didn't miss any treatments. Thank you for your feedback.
Kind regards,
PetLabCo.®
My Doggie 's Favorite
Yes, the package sent to us arrived on time, delivered right outside my door, not in the mailbox. I preferred it that way so that I can see it right away once it arrives.
We like to suspend the monthly delivery of the probiotic from PetLab for 3 months. We still have more than enough stocks of the product as of now. I have only 1 dog. Although I give her 3 pieces a day, still we have extra stocks right now.
11 aprile 2026
Risposta di PetLab Co. - US
Hi Rocheflome,
We appreciate you letting us know your package arrived on time and at your door. We're also happy to assist with pausing your subscription for three months. Our team will be reaching out to you. Thank you for your feedback.
Kind regards,
PetLabCo.
Risposta di PetLab Co. - US
Hi Shawn,
We're happy to hear that you have no complaints with our products and service! We appreciate your positive feedback.
Best regards,
PetLabCo.®
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