Gorgeous experience today in the wood green perfume shop .....Lucia made my god daughter a delightful present hand wrapped and personalised.....and for a discounted rate ....happy customer!
Sede
Cambia sedeUnit 32, Shopping City, High Rd, N22 6YR WOOD GREEN, GB
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Best customer service I’ve experience in ages ! Ivy served me and was incredible ! I was looking for a birthday present and was really unsure what to get, but Ivy was so kind, patient, informative and... Leggi di più
L'azienda ha risposto
Dilara is very friendly, took her time with us . She made it a enjoying experience and helped us out alot when it came to picking a perfume and personalising the ribbon
L'azienda ha risposto
I came into this store not knowing what product I wanted. I was incredibly impressed by Ivy, who not only knew almost everything there was about perfume, she also gave me excellent recommendations and... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Profumeria
- Fornitore di prodotti di bellezza
- Fornitore di cosmetici e profumi
- Negozio di cosmetici
- Fornitore di sapori, fragranze e aromi
- Negozio di prodotti per capelli
Scritti dall'azienda
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informazioni di contatto
Unit 32, Shopping City, High Rd, N22 6YR, WOOD GREEN, Regno Unito
4,7
Eccellente
90 recensioni
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Le persone hanno visualizzato anche
Amazing customer service from Valentino…
Amazing customer service from Valentino at woodgreen branch today. A true asset of the company.
26 luglio 2026
Non scritta su invito
Gorgeous experience today in the wood…
Gorgeous experience today in the wood green perfume shop .....Lucia made my god daughter a delightful present hand wrapped and personalised.....and for a discounted rate ....happy customer!
24 luglio 2026
Non scritta su invito
Lucea was very helpful
Lucea was very helpful. Always smooth customer service here when I'm looking for a gift
17 luglio 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Dilara is very friendly
Dilara is very friendly, took her time with us . She made it a enjoying experience and helped us out alot when it came to picking a perfume and personalising the ribbon
14 luglio 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wonderful friendly, personable service!
I was served Eileen in Wood Green and
she gave me excellent service, as well as a few friendly words of wisdom.
13 luglio 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A gorgeous brunette from Albania named…
A gorgeous brunette from Albania named Angie was very nice to us and helped us choose the perfect gift and also explained today's offers. Thanks for your help Angie!!!
12 luglio 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came in today seeking a deal on…
Came in today seeking a deal on perfume, Eileen was an amazing help and absolute star, any problems I had with understand the different sales offers available, she talked me through with ease and very professional. I absolutely recommend this store the staff are friendly and really helpful
2 luglio 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Eileen was fantastic
Eileen was fantastic, she made the whole thing an experience and I needed to buy off her! She’s amazing.
29 giugno 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best customer service I’ve experience…
Best customer service I’ve experience in ages ! Ivy served me and was incredible ! I was looking for a birthday present and was really unsure what to get, but Ivy was so kind, patient, informative and helpful ! I walked away super happy, not just with the gift but with a genuine smile on my face from the amazing experience
26 giugno 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I have met a lovely lady serving me…
I have met a lovely lady serving me with pation and professionalism .. her name is Eileen (Wood Green) .. what a lovely person who took time to listen and serve accordingly .. a top experience that I will recommend anyone ..
12 giugno 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Eileen
Eileen, woodgreen, given me the best customer experience and I had the opportunity to buy 2 wonderful perfumes, would 100% recommend, she’s the best.
11 giugno 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Unprofessional Management at Wood Green Branch
I left this store without making a purchase because of what was, quite frankly, one of the most uncomfortable retail experiences I have had.
I was being served by a polite, knowledgeable sales assistant who was taking the time to discuss different fragrances, explain what was new, and recommend similar scents based on my preferences. The conversation was informative, relaxed, and exactly the type of customer service that encourages people to buy with confidence.
Unfortunately, the manager completely ruined the experience. She repeatedly paced up and down around us and appeared to be trying to pressure the sales assistant into rushing me towards a purchase. The atmosphere became increasingly awkward, and both the sales assistant and I seemed visibly uncomfortable.
What made matters worse was the manager's tone and attitude. She repeatedly approached us in a way that came across as intimidating and unwelcoming. Rather than supporting her colleague and allowing them to provide excellent customer service, she created an environment that felt tense and uncomfortable.
I genuinely felt sorry for the sales assistant, who was doing an excellent job despite the constant interference. Eventually, the situation became so awkward that I decided to abandon my purchase and leave the store altogether.
Managers should be setting an example for professionalism and customer care, not creating an atmosphere that drives customers away. It was completely inappropriate behaviour to display in front of customers and had a direct impact on my decision not to buy.
As a result of this experience, I have serious reservations about returning to this branch and would not do so if this manager were present. A thoroughly disappointing and unacceptable experience.
14 aprile 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience, particularly as it resulted in you leaving the store without making a purchase. This is certainly not the experience we want our customers to have.
We take your concerns seriously, and the details you have shared have been passed to the relevant internal teams for review and investigation.
We would also appreciate the opportunity to learn more about your experience and see if there is anything further we can do to help. If you have not already done so, please reach out to our Customer Service team via our website.
Thank you again for bringing this to our attention. We are here to listen, learn, and improve.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
As I walked in Amy was so welcoming and…
As I walked in Amy was so welcoming and lovely very very polite I knew exactly what I wanted and she checked to see if it was in stock and yess indeed it was I can’t thank amy enough.
19 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Valentino is the best staff member out…
Valentino is the best staff member out there. He even helped my friend realize that they sell perfume.
9 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had Valentino servicing me he is very…
I had Valentino servicing me he is very good and had jokes I will give him a five stars he was never respectful and amazing costumer service also voted Green Party with is very good
9 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Dilara was very helpful and…
Dilara was very helpful and informative.
Great sales assistant
9 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by the lovely Eileen 10/10…
I was served by the lovely Eileen 10/10 very professional and such a lovely lady.
7 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I came to Wood Green today and was…
I came to Wood Green today and was served by Valentino who was very helpful and polite. I always go to him when he comes and he never disappoints me with his top tier service.
6 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kali is the best
Kali at the Wood Green branch was just sensational, such a joy to talk to and so helpful - a real credit to the perfume shop
25 aprile 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Shahira is an amazing person
Shahira is an amazing person, so polite, helpful excellent customer service I received from this beautiful young lady. Thank you so much Shahira. Ann xxx
23 aprile 2026
Non scritta su invito
Risposta di The Perfume Shop - Wood Green 107
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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