Yesterday I visited your branch in Watford and Lina assisted me. I have to say she made my experience GREAT! She helped me to find the perfect fragrance for my friend. Lina is very helpful and... Leggi di più
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Sede
Cambia sedeUnit 51A The Harlequin, WD17 2TQ WATFORD, GB
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I love the perfume shop not only for their great and very welcoming customer services, the very competitive pricing but also their ethos with aiding the environment. The recycling of bottles and a... Leggi di più
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Today I visited your branch in Watford and Lina assisted me. She helped me to choose the perfect fragrance to give to a friend as a gift. She is helpful, professional, patient and sweet. Her cust... Leggi di più
L'azienda ha risposto
Denisa gave my fiancé and me an amazing experience at the perfume shop. She went out of her way to help us choose the perfect gifts, offered thoughtful and creative ideas, and made sure everything was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Profumeria
- anche in
- Fornitore di cosmetici e profumi
- Fornitore di prodotti di bellezza
- Fornitore di sapori, fragranze e aromi
- Negozio di cosmetici
- Negozio di prodotti per capelli
Scritti dall'azienda
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informazioni di contatto
Unit 51A The Harlequin, WD17 2TQ, WATFORD, Regno Unito
4,6
Eccellente
95 recensioni
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Extremely disrespectful towards staff.
Elena’s service is appalling and she is so disrespectful and VERY rude to staff members.
A member of staff was serving me, she was so polite and was helping me a lot. Then elena intervened and was telling off her staff member in front of me for spraying perfume on a card incorrectly? how is that possible? she snatched the bottle off her and showed her the “correct way” to spray perfume on a card. There was absolutely no need for that. Belittling your staff members is horrid.
She needs to sort her attitude out and stop treating her staff members this way, it’s awful.
2 ottobre 2026
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RUDE MANAGER!!!!!!!
The fat woman with the fringe who I believe is the manager is absolutely horrible. Her attitude stinks just like her breath.
I came in to look for a gift and she was being extremely pushy when I made her aware of my budget, and when I told her that it was over my budget she looked at me and rolled her eyes and turned away which i found extremely unprofessional and rude. You’re a manager, act like one and set an example to your staff and be professional it’s not hard.
29 settembre 2026
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Excellent service by Lina and the team!
Excellent service by Lina and the team!
1 ottobre 2026
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Risposta di The Perfume Shop - Watford 45
Hello Aryan,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Fantastic staff - Denisa
Denisa was absolutely lovely, super friendly and helpful, went the extra effort to help me find what I needed and her customer service skills are fantastic.
Thanks again!
24 settembre 2026
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Risposta di The Perfume Shop - Watford 45
Hello Kieran,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I did not receive a good service from…
I did not receive a good service from Elena. She is an INSOLENT!
She looked at me up and down and she also gave to me a bad look when I asked her to smell some fragrances.
I cannot believe a person like her works for The perfume shop!
She made me feel very unconfortable!
9 settembre 2026
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Risposta di The Perfume Shop - Watford 45
Hello Diya,
Thank you for your feedback, I’m very sorry to hear about your recent store experience and I appreciate you taking the time to share your experience with us.
We take feedback about our in store service seriously and I’ve made sure your comments have been passed to the relevant team for awareness and review. We’d also really appreciate the opportunity to learn more about what happened, so if you haven’t already, please reach out to our Customer Services team through our website with some further details about your visit.
Your feedback is important to us and helps us understand where we can improve the experience for our customers.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Lina made my experience GREAT
Yesterday I visited your branch in Watford and Lina assisted me.
I have to say she made my experience GREAT! She helped me to find the perfect fragrance for my friend.
Lina is very helpful and very polite.
She represents The perfume shop very well. She also takes all the time she needs to show and recommend different fragrances to her customers.
I will definitely purchase again from your store in Watford.
Very well done to Lina!
She really deserves to be praised!
12 settembre 2026
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Risposta di The Perfume Shop - Watford 45
Hello Mary,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I love the perfume shop not only for…
I love the perfume shop not only for their great and very welcoming customer services, the very competitive pricing but also their ethos with aiding the environment.
The recycling of bottles and a tree planted for those recycled bottles warms my heart.
The ordering service was hassle free!
Thank you!
5 settembre 2026
Risposta di The Perfume Shop - Watford 45
Hello Maria,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Risposta di The Perfume Shop - Watford 45
Hello Matthew,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Get your perfumes here
Very helpful - and patient!
Competitive pricing but great staff working at Watford
28 agosto 2026
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Risposta di The Perfume Shop - Watford 45
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lina is the best sales person
Today I visited your store in Watford and I received a lot of help and a superb customer service from Lina. As soon as I entered your store Lina gave to me a warm welcome. I was looking for a Chanel perfume to give to my mum as gift. Lina helped me to choose the perfect Chanel fragrance and she wrapped it perfectly. Lina is the BEST sales person and I really appreciate her help and her kindness!
25 agosto 2026
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Risposta di The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Visited the Watford store
Visited the Watford store. Loads of help from Denisa. Great experience. No hassle.
19 agosto 2026
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Risposta di The Perfume Shop - Watford 45
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Awesome service from Lina
Today I visited your branch in Watford and Lina assisted me.
She helped me to choose the perfect fragrance to give to a friend as a gift.
She is helpful, professional, patient and sweet.
Her customer service is absolutely IMPECCABLE!
She definitely deserves much more than 5 stars!
A big shout out to Lina!
17 agosto 2026
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Risposta di The Perfume Shop - Watford 45
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Denisa was very nice and helpful in…
Denisa was very nice and helpful in selecting perfumes for our special occasion.
17 agosto 2026
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Risposta di The Perfume Shop - Watford 45
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The response was fantastic
The response was fantastic, really fast service and delivery
by The Perfume Shop.
3 agosto 2026
Risposta di The Perfume Shop - Watford 45
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Denisa was very professional and…
Denisa was very professional and helpfull
She was nice and sweet and it Ws a pleasure experience for me and my husband.
I will definitely be back
15 agosto 2026
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Risposta di The Perfume Shop - Watford 45
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Risposta di The Perfume Shop - Watford 45
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lina and Elena were amazing in their…
Lina and Elena were amazing in their customer service. They were helpful, kind, patient and extremely warm.
They deserve a raise.
7 agosto 2026
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Risposta di The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very lovely staff and great selection
Pre and Elen helped us today at the shop. The customer service was fantastic and we ended up with 5 bottles of perfume and aftershave. Would definitely recommend to other people!!
31 luglio 2026
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Risposta di The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing staff and
Pre and Elina were amazing staff and what a lovely experience it was. Ended up buying 5 bottles of perfume and aftershave, lovely costumer service and a successful shopping trip! thank you 🤩
31 luglio 2026
Non scritta su invito
Risposta di The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Risposta di The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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