What great service a kind face goes such a long way. Maheen was more than perfect what a wonderful employee and I’ll enjoy my new perfume thanks to her 😊x
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Sede
Cambia sedeUnit U45, 153 Peel Avenue, The Trafford Centre, M17 8BN MANCHESTER, GB
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Had a lovely experience with Aqib, he took his time describing each fragrance to us and helped us decide on a few scents. Such a lovely guy !
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Sanaz was very helpful, me and my friend was in the shop this evening very unsure of what we wanted however sanaz was very helpful, friendly and patient, helping us choose, she recommends the best sce... Leggi di più
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Excellent customer service at The Perfume Shop, Trafford Centre. We accidentally left our perfume on the counter and came back the next day. The manager, John, kindly checked the stock, found it, an... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Profumeria
- anche in
- Fornitore di cosmetici e profumi
- Fornitore di prodotti di bellezza
- Fornitore di sapori, fragranze e aromi
- Negozio di cosmetici
- Negozio di prodotti per capelli
Scritti dall'azienda
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informazioni di contatto
Unit U45, 153 Peel Avenue, The Trafford Centre, M17 8BN, MANCHESTER, Regno Unito
4,9
Eccellente
294 recensioni
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What great service a kind face goes…
What great service a kind face goes such a long way. Maheen was more than perfect what a wonderful employee and I’ll enjoy my new perfume thanks to her 😊x
26 settembre 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hi Agatha,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Had a lovely experience with Aqib
Had a lovely experience with Aqib, he took his time describing each fragrance to us and helped us decide on a few scents. Such a lovely guy !
25 settembre 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hi Isleen,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
aqib was amazing and took us through a…
aqib was amazing and took us through a plethora of amazing scents and fagrances konsly was over the moon with the fragrance that he was reccomended by aqib 🤗🤗
12 settembre 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hi Milosz,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Complaint Regarding Discriminatory Treatment at Trafford Store
I am writing to express my disgust and disappointment with the treatment my partner and I received at your Trafford store (ground floor store) on September 2nd 2026, between 12:00pm and 1:30pm.
We entered the store with the intention of making a purchase. We were initially the only customers, yet the two staff members completely ignored us and did not even acknowledge our presence.
A lady then walked in after us, and suddenly the staff approached her and offered assistance while continuing to ignore us. The difference in treatment was extremely obvious and made us feel unwelcome and unfairly singled out because of how we look.
In our view, this was disgusting, discriminatory and completely unacceptable, especially in 2026. We were ready to spend our money but instead walked out and took our business elsewhere.
I expect this incident to be taken seriously and properly investigated.
Christy
2 settembre 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hello Chrissy,
Thank you for bringing this to our attention. I’m sincerely sorry to hear about the experience you and your partner have described during your visit to our Trafford store.
We take allegations of discriminatory or inappropriate treatment extremely seriously, and the concerns you have raised are not something we would want to leave unreviewed. However, as there are no contact details attached to your review that allow us to identify or reach you directly, we’re unable to investigate this fully from the information available here alone.
Please could you contact our Customer Services team directly via the Contact Us section on our website, referencing your visit. This will allow us to obtain the information needed and ensure your concerns are formally raised with the appropriate management team for review.
I’m sincerely sorry again for how this experience left you and your partner feeling, and please be assured that allegations of this nature are taken very seriously.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service from Nara
Excellent customer service from Nara, very knowledgeable and patient with my request
7 settembre 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hi Stacey,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Aqib was excellent today
Aqib was excellent today. Very professional. Give him a pay rise
6 settembre 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Best customer service
Thank you so much, Leah, for your help today. You provided such lovely customer service and were very helpful and patient with us. We really appreciate it! ❤️
4 settembre 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hi Rachel,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Sanaz
Sanaz was very helpful, me and my friend was in the shop this evening very unsure of what we wanted however sanaz was very helpful, friendly and patient, helping us choose, she recommends the best scents! such a lovely girl aswell :)
3 settembre 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hello Aimie,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Thanks very much
21 agosto 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Ryan was great help at the perfume shop…
Ryan was great help at the perfume shop at the Trafford Centre!
14 agosto 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Trust me Sanaz as be very hospitable…
Trust me Sanaz as be very hospitable staff have ever met since my decade years of coming to perfume and she is friendly
Made a good chose for every member of my family that op in the shop
13 agosto 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Ryan was super helpful at the Trafford…
Ryan was super helpful at the Trafford centre store. He helped me select a perfume for my wife which she loves .
13 agosto 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service today from Amy
Great service today from Amy. She was happy and polite and extremely helpful when suggesting a selection of fragrances xx
5 agosto 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service from sanaz…
Great customer service from sanaz helped men find what I wanted
4 agosto 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Aqib brilliant service
Aqib brilliant service , great guy ready to help you with anything !
3 agosto 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service 👏
I had an excellent experience at the perfume shop on the top floor of the Trafford Centre, thanks to Aqib. From the moment I walked in, he provided outstanding customer service and made me feel welcome and valued as a customer.
Aqib was knowledgeable, professional, and took the time to show me a variety of different fragrances without making me feel pressured. He listened to what I was looking for and offered great recommendations, helping me find the perfect scent. Thanks to his expertise and patience, I ended up purchasing Valentino Born In Roma Men's perfume, and I couldn't be happier with my choice.
Aqib is a real credit to the store. Friendly, approachable, and genuinely passionate about helping customers, he made the whole shopping experience enjoyable. On top of that, he's a very smart and presentable young man who represents the brand exceptionally well.
Excellent service like this deserves recognition, and Aqib certainly deserves a pay rise for the level of customer care he provides. Thank you, Aqib, for such a fantastic experience!
2 agosto 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Aqib was very helpful and gave me all…
Aqib was very helpful and gave me all information of the perfume which I was not sure about. Happy with my purchase
2 agosto 2026
Non scritta su invito
Risposta di The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent customer service at The…
Excellent customer service at The Perfume Shop, Trafford Centre. We accidentally left our perfume on the counter and came back the next day. The manager, John, kindly checked the stock, found it, and returned it to us. A big thank you to John for his honesty and professionalism. Highly recommended!
1 agosto 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lara was so lovely and helped me pick…
Lara was so lovely and helped me pick the right perfume for a gift I was buying.
30 luglio 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Terrible Service
Just walked into the store with intentions to buy. The two guys serving did not even acknowledge me, just chatted to each other! I was the only customer in the store. I walked out and spent my cash elsewhere ! Crap service, these guys don’t deserve their job!
30 luglio 2026
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Risposta di The Perfume Shop - Trafford Park 57
Hello Jonathan,
Thank you for sharing and I am sincerely sorry to hear about your experience in store and completely understand how disappointing it must have been to feel that you were not acknowledged or supported during your visit.
The level of service you have described is not the standard we expect from our colleagues and I apologise that you left feeling this way, especially when you had visited with the intention of making a purchase.
If you are able to provide any further details regarding your visit, such as the store location, date and approximate time, please contact our Customer Services team. We will be happy to look into this further and share your feedback with the relevant Area Manager for review.
Thank you again for bringing this to our attention. Feedback such as yours is important in helping us improve the service we provide to our customers.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
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