Greeted by a young chap that helped me called Dylan/dillon great customer service made feel comfortable with the way he spoke about aftershaves
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Sede
Cambia sedeUnit 227, Lakeside Shopping Centre, West Thurrock, RM20 2ZP GRAYS, GB
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My experience today at lakeside thurrock on Lower floor was very fruitful. Service was excellent. Store assistant was patient , friendly , understanding and most importantly didn't rush me to make a d... Leggi di più
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Today (06/01/2025), shopped in Lakeside Mall and was served by Lucy. I ended up buying 2 perfumes, and I picked up the 2nd one solely based on the positive interaction with the salesperson there! Lucy... Leggi di più
I've always been very pleased with the extremely high level of service I receive from the FIRST FLOOR 'the perfume shop' at LAKESIDE shopping centre. It is always a breath of fresh air which lifts the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Profumeria
- Fornitore di prodotti di bellezza
- Fornitore di cosmetici e profumi
- Negozio di cosmetici
- Fornitore di sapori, fragranze e aromi
- Negozio di prodotti per capelli
Scritti dall'azienda
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informazioni di contatto
Unit 227, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, GRAYS, Regno Unito
4,4
Eccellente
26 recensioni
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Greeted by a young chap that helped me…
Greeted by a young chap that helped me called Dylan/dillon great customer service made feel comfortable with the way he spoke about aftershaves
4 aprile 2026
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Risposta di The Perfume Shop - Thurrock 237
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great offers with wonderful customer…
Great offers with wonderful customer service from the lovely ladies at the lakeside store. Thank you
10 marzo 2026
Risposta di The Perfume Shop - Thurrock 237
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Free Gift?
If you are purchasing on the basis of receiving the free Gift that is advertised then be advised it is not guaranteed and if out of stock you won't receive it at all. You receive a email part of your order is ready for collection and then a further email cancelling the free Gift. The store was no better, they could not even offer an alternative sample other than a useless bag. Not the best experience and prices at alternative suppliers are just as competitive, so this will influence my decision in future.
PM
24 dicembre 2025
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Risposta di The Perfume Shop - Thurrock 237
Hi,
We appreciate your feedback and are sorry to hear about your disappointment with the gift promotion. We understand it's frustrating when advertised items are unavailable and that the alternative wasn't suitable. We'll review our processes to improve the availability and communication regarding promotional gifts. Your comments regarding pricing are also valuable as we continually evaluate our competitiveness.
The Perfume Shop
Very Quick Delivery Fantastic thanks
Very Quick Delivery Fantastic thanks. Merry Xmas 🎄
17 dicembre 2025
Risposta di The Perfume Shop - Thurrock 237
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
My experience today at lakeside…
My experience today at lakeside thurrock on Lower floor was very fruitful. Service was excellent. Store assistant was patient , friendly , understanding and most importantly didn't rush me to make a decision .Her name was Karen.She worked around my desire and expectation . Company should be proud to hire her.
6 agosto 2025
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Risposta di The Perfume Shop - Thurrock 237
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Very helpful and knowledgeable
I recently bought my wife a perfume gift for our anniversary, and Nicki from the Lakeside branch assisted me. She was very knowledgeable and helped me select the perfect fragrance. Overall, the staff is friendly and professional.
30 giugno 2025
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Risposta di The Perfume Shop - Thurrock 237
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
Great customer service very helpful
Great customer service very helpful, especially Ryan
8 giugno 2025
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Risposta di The Perfume Shop - Thurrock 237
Hi,
Thank you for your kind review. We appreciate you!
The Perfume Shop.
Nicki was amazing and very patient
Nicki was amazing and very patient when I couldn’t make a decision about what fragrance i wanted. she was very helpful. will definitely be returning to buy some more.
8 giugno 2025
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Risposta di The Perfume Shop - Thurrock 237
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Had a lovely experience today and…
Had a lovely experience today and bought loads thanks to Fiona and her great customer service.
3 maggio 2025
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Risposta di The Perfume Shop - Thurrock 237
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Katie at Lakeside
I went into the Lakeside, Thurrock branch after being disappointed by other retailers and was greeted and helped by Katie. Katie was quick to listen to what I wanted and understood my hesitation, I need something at a great price that could be a daily use - I am extremely fussy but within 3 suggestions Katie found me a perfect mid point between my two favourite fragrances that would serve me daily and leave me with my signature smells for special occasions. Not only that but Katie also managed to upsell on me two more fragrances that I had no intention of buying but due to her expertise and understanding what I was looking for left me with no choice but to add them to my repertoire.
Katie was very down to earth, knowledgable, helpful, willing and ready and patient - great energy despite it being 8pm!
Thank you for making my day easy and pain free, I will be back!
I hope that Katie is acknowledged for her great effort, perfect customer service and overall attitude. As a former retail manager this is somebody I would have loved on my team!
30 aprile 2025
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Risposta di The Perfume Shop - Thurrock 237
Hi,
We are thrilled to hear about your positive experience at our Lakeside, Thurrock branch. It's wonderful to know that Katie was able to provide you with such exceptional service. Her ability to understand your needs and preferences, even with your specific requirements, is a testament to her dedication and expertise. We are delighted that she was able to find the perfect fragrances for you and that you were impressed with her knowledge and passion for the products.
We appreciate your kind words about Katie's energy and positive attitude, especially at the end of a long day. It's clear that she went above and beyond to ensure your satisfaction, and we will certainly pass along your feedback to her and the team. We strive to provide our customers with a positive and enjoyable shopping experience, and your review reinforces our commitment to delivering exceptional customer service. We look forward to welcoming you back to our store soon.
Kind regards,
Sharain
The Perfume Shop Team
Risposta di The Perfume Shop - Thurrock 237
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Splendid service
Splendid service, great staff who are so friendly , so helpful and know their product...love shopping here
13 aprile 2025
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Risposta di The Perfume Shop - Thurrock 237
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Fiona is a great salesperson
Fiona is a great salesperson, and she has been amazing. She guided me to get the best deal and was kind enough to pack those as gifts. 10/10 for her brilliant service.
12 aprile 2025
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Risposta di The Perfume Shop - Thurrock 237
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Happy shoper
Staff very helpful and very knowledgeable and helped me to decide what was best for me .
10 aprile 2025
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Risposta di The Perfume Shop - Thurrock 237
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Great experience and great customer…
Great experience and great customer service …Nikki and Ryan
10 aprile 2025
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Risposta di The Perfume Shop - Thurrock 237
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Great service from Nicki!
10 aprile 2025
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Risposta di The Perfume Shop - Thurrock 237
Thank you for shopping with The Perfume Shop!
Excellent service and customer care
Excellent service and customer care. Nikki did an amazing job for help ping me puck sine colognes for my groomsmen. Super nice of her!
9 aprile 2025
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Risposta di The Perfume Shop - Thurrock 237
Hello,
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience. We appreciate you taking the time to share your feedback. We're so glad you were happy with the service you received.
Kind regards,
Jasmyn
Risposta di The Perfume Shop - Thurrock 237
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
I went into store wanting to buy one…
I went into store wanting to buy one aftershave for my partner but ended up walking out with three! But it was worth it. Nicki the sales advisor was a gem, she was very helpful and accommodating to what I was looking for and also suggested other scents that I may have not noticed (they ended up being the extra two I purchased :)) - thank you again Nicki
28 marzo 2025
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Risposta di The Perfume Shop - Thurrock 237
Hello,
We're so happy to hear you had a great experience in our store! It's wonderful to know that our sales advisor was able to provide you with such excellent service. We strive to create a welcoming and helpful environment for all our customers and it's heart-warming to hear that Nicki went above and beyond to assist you. We're thrilled you found the perfect aftershave for your partner and that you walked away with a few extra treats for yourself. We appreciate your kind words and hope to see you again soon.
Many thanks,
Jasmyn
This afternoon my husband and I walked…
This afternoon my husband and I walked into the perfume shop to by perfumes. We asked for the price of a particular perfume, a lady was on her tablet and shouted out, " £24.99!! Without looking at us. They were all unprofessional gossiping and were very unhelpful l! We left immediately since they were not ready to help us, we had to buy it somewhere else. We heard them all giggling as we walked out of the shop!
.
21 marzo 2025
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Risposta di The Perfume Shop - Thurrock 237
We are so sorry to hear about your experience. It sounds like you encountered a situation that was frustrating and disappointing. We value our customers and strive to provide a positive shopping experience. We will take your feedback seriously and use it to improve our customer service. We appreciate you taking the time to share your thoughts. Please pop in touch via email reviews@theperfumeshop.com so we can investigate further.
Kind regards,
Sharain, The Perfume Shop Team
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