Ramona from reading oracle was very helpful made it very easy for me to decide what I want and she took her time and showed me many different perfumes and was a very lovely person to talk to I alwa... Leggi di più
L'azienda ha risposto
Sede
Cambia sede37A Town Mall Walk, The Oracle, RG1 2AH READING, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
When it comes to perfume, my partner is the most indecisive person in the world. Alexia was amazing and patiently went though some options based on what he’d had before and was really helpful in narr... Leggi di più
L'azienda ha risposto
Brilliant service. Iksha was very patient and understanding. She really knows how to find the perfect scent based on just a simple description. I’m really glad she was there to assist on the day.
L'azienda ha risposto
HIGHLY RECOMMENDED. I had a great experience today shopping at The Perfume Shop in Oracle mall, Reading. Ms.Iksha was so kind and polite helping me find the right perfume. I would give 10/10 customer... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Profumeria
- Fornitore di prodotti di bellezza
- Fornitore di cosmetici e profumi
- Negozio di cosmetici
- Fornitore di sapori, fragranze e aromi
- Negozio di prodotti per capelli
Scritti dall'azienda
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informazioni di contatto
37A Town Mall Walk, The Oracle, RG1 2AH, READING, Regno Unito
4,9
Eccellente
271 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great service Ramona
Great service Ramona. Very great customer service.
12 giugno 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Feedback
Not able to view the reply
Add a photo
The Perfume Shop
3.9
(64)
Perfume store in Reading, EnglandOpen
Overview
Products
Services
Reviews
Photos
By owner
About
Google review summary
Reviews aren't verified
5
4
3
2
1
3.9
(64)
Reviews
All
helpful staff25
perfume selection10
rude staff5
welcoming atmosphere2
+6
Sort by
Most relevant
Newest
Highest
Lowest
Rebecca Ranson
1 review
Not published
I visited the shop yesterday the 6th June with my husband to buy a father's Day gift. It was from my daughter and myself and we purchased the Dior Sausage Parfum 100ml. The sales lady seemed to be in a hurry asked what we were looking for …More
Some photos or videos didn't upload. Try again or add different ones.
Try again
Min Anjal
1 review
4 months ago
I had an outstanding experience at The Perfume Shop in the Oracle Reading on 21st January 2026. From the moment I walked in, the atmosphere felt welcoming, but what truly made my visit exceptional was the customer service from Ramona. …More
❤️1
The Perfume Shop (owner)
4 months ago
Hello Min,
Thank you so much for your wonderful feedback about your experience at our Oracle Reading store! We're thrilled to hear how Ramona provided such exceptional service, taking the time to understand your preferences and guide you to the perfect fragrance. Our team takes great pride in creating a welcoming atmosphere and providing knowledgeable assistance, so we'll be sure to recognise Ramona for her outstanding customer care. Your recommendation means the world to us!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Konstantinos Batzos
Local Guide·21 reviews·13 photos
3 months ago
I had a great experience at The Perfume Shop on 21/02/26. Salma assisted me throughout my visit and was extremely helpful, knowledgeable, and patient while helping me choose the right scent. Her professionalism and friendly approach made …More
❤️1
The Perfume Shop (owner)
3 months ago
Hello Konstantinos,
Thank you for your wonderful feedback about your visit to our Reading store! We're delighted that Salma provided such excellent service and helped you find the perfect scent. Her knowledge and passion for fragrances truly shine through and we'll make sure to share your kind words with her. We're glad you're enjoying your Paco Rabanne 1 Million and look forward to welcoming you back soon!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
claudia moise
9 reviews·6 photos
5 months ago
I visited today and bought a perfume for me and my sister, and I had a great experience. Ramona was ⭐️ very helpful, friendly, and knowledgeable, helping me choose the perfect scent for both of us. Excellent customer service, I’ll definitely be back!
Photo 1 in review by claudia moise
Photo 2 in review by claudia moise
❤️1
The Perfume Shop (owner)
5 months ago
Hi Claudia,
Thank you for sharing your wonderful experience! We're delighted that Ramona was able to help you find the perfect scents for both you and your sister. Her friendly expertise is something we truly value. Looking forward to welcoming you back soon!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Rebecca Ranson
1 review
Edited 39 minutes ago
New
I visited the shop yesterday the 6th June with my husband to buy a father's Day gift. It was from my daughter and myself and we purchased the Dior Sausage Parfum 100ml. The sales lady seemed to be in a hurry asked what we were looking for and when we asked for Sauvage she just gave us a sealed bottle eau de parfume and said its on offer for about £90, but I wanted the stronger one (parfum) so she then brought us the Sauvage parfum and immediately started the bill. I then asked for us to spray it as we wanted to be sure, she hesitated and sprayed the tester for us. My husband confirmed it was the one he wanted. While she did the bill I asked her for the offer which I seen online saying a complimentary gift of a 10ml sauvage eau de parfum and a 20ml sauvage shower gel in the mid night blue gift box for the perfume which we paid £117 for a 100ml. She said we don't get a gift but she will give us a sample which was a dior ladies one.
We also had a members card which she gave a candle for it.
She seemed in a hurry through the whole process and didn't take time with the customer. On leaving I also mentioned this was an easy sale as she finished the transaction in less than 10 minutes.
Our question is why wasn't the gift given when it was mentioned online and it says for store bought to?
Or perhaps the sales team is not aware of the promotions?
Please look into to this and update or do not promote when it's not available.
I would have got a better offer in another store.
Regards
Rebecca
6 giugno 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello Rebecca,
Thank you for taking the time to share your experience with us, and I am sincerely sorry to hear that your visit did not meet your expectations. I completely understand how disappointing this must have been, particularly as you were purchasing a special Father's Day gift for your husband from both yourself and your daughter.
I am sorry that you felt the service was rushed and that you did not receive the level of care and attention you would expect during your visit. We always want our customers to feel supported when choosing a fragrance, especially when selecting between different concentrations such as Eau de Parfum and Parfum.
With regards to the complimentary Dior gift, these promotions are subject to availability whilst stocks last. If the gift was no longer available in store at the time of your purchase, this would be why the team were unable to provide it and instead offered an alternative sample. Please be assured that our store teams are kept informed of current promotions. Where possible, if there are any remaining promotional gifts (GWP) available from old promotions, we will always try to accommodate this, however this cannot be guaranteed once stock has been fully allocated.
I do appreciate that this will be disappointing, particularly when you had seen the promotion advertised, and I am very sorry that your experience left you feeling this way. Thank you again for your feedback, as it is invaluable in helping us improve the service we provide to our customers.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Hannah made my experience great. She was so nice and helped me pick out the best perfume for my brother. Great customer service throughout!!
11 giugno 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from Hannah
Great customer service from Hannah , in Reading shop
10 giugno 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Josh and Tahira was amazing
Josh and Tahira was amazing. Great experience
5 giugno 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best customer service here in the…
Best customer service here in the perfume shop. Tahira was exceptional.
5 giugno 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kevin and Ramola in Reading were…
Kevin and Ramola in Reading were amazing. The service and care is way ahead of John Lewis and they knew exactly what would appeal to my difficult taste. Brilliant service!!
5 giugno 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was really made up when Lorna offered…
I was really made up when Lorna offered me a travel bottle as I was indecisive about what to go for to take on holiday, I can now go away and think about the different scents she gave me to smell and come back to her, very friendly happy and funny, thank you.
4 giugno 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I’ve been there for my first time and…
I’ve been there for my first time and thanks to Kevin, I’ve found my new best fragrance. Very good customer service!
1 giugno 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very great experience for sure
Very great experience for sure. Tahira is such a great person. I’ll keep coming back for sure.
16 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Alexia's service at the Reading Store…
Alexia's service at the Reading Store was top notch. 💯
16 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went to the store and ‘Ramona’ was…
I went to the store and ‘Ramona’ was such a nice host. She was helped me pick out great perfume and I had amazing customer service. will buy again from there.
14 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Alexia the Superstar
Alexia in the Reading store was so very lovely today, incredibly patient with my dad and myself trying so many different perfumes to find one for my mum. She helped us find the perfect one, and was so amazing advising on the differences between the fragrances and fragrance types. Will be back again!
14 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We came to reading store and “alexia”…
We came to reading store and “alexia” is very kind and patient to help me choose the right frangrance for my friends gifting
13 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thanks Alisha for a wonderful gift wrap
Thanks Alisha for a wonderful gift wrap
13 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a great experience!
I had a great experience!! Wonderful value for my budget 👌🏾. The staff was super helpful with recommendations and packaging. Anne Marie was just wonderful!
7 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good times deluxe😎👍🏿
I’ve been a customer for a long time now so I can assure you that the people and stock are great; the only place in Reading I get my fragrances from. Competitive prices on top a loyalty scheme to boot! And a special shout out to Ramona for always taking good care of me; if she’s on site you’ll definitely be in good hands!
2 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff were very helpful
Staff were very helpful, Hannah in particular helped me find the right fragrance as a gift. Very friendly and helpful. Also very patient as it took me some time to make my mind up!
2 maggio 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Service!
Was served by Hannah who was lovely and helped me find the perfect birthday gift and gave me great advise on what products I should get. Thank you and good job Hannah!
30 aprile 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My perfume shopping experience was…
My perfume shopping experience was fantastic Everything was top-notch, and the lady working there ramona she was incredibly friendly and helpful. Highly recommend
27 aprile 2026
Non scritta su invito
Risposta di The Perfume Shop - Reading 67
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.