The Perfume Shop - Metro 69 Recensioni 37

TrustScore 4.5 su 5

4,6

Unit 1.30, The Galleria, Metrocentre, NE11 9YP GATESHEAD, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Walked in not knowing exactly what I fancied fragrance wise and Sharon was really fantastic. She spent about 15 minutes running me through so many different fragrances helping me narrow down exactly w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Sharon and her colleague were friendly and welcoming. Sharon didn’t pressure me and suggested various aftershaves within my budget. Also threw in a free gift (tester) - my second time using this branc... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Went into store for some Eid presents today and I’d like to say Christie served me and she was lovely, helped find what I was looking for and gift wrapped the perfumes. We had a lovely chat and it’s t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Bella has been so gracious in helping us decide which perfume suits best for a present and made our purchase an easy peasy experience. She’s been very patient while I asked a lot of perfume to try. De... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Profumeria
  2. Fornitore di prodotti di bellezza
  3. Fornitore di cosmetici e profumi
  4. Negozio di cosmetici
  5. Fornitore di sapori, fragranze e aromi
  6. Negozio di prodotti per capelli

Scritti dall'azienda

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Informazioni di contatto

  • Unit 1.30, The Galleria, Metrocentre, NE11 9YP, GATESHEAD, Regno Unito

4,6

Eccellente

TrustScore 4.5 su 5

37 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 5 stelle su 5

Great prices on your perfumes.

Great discount prices on your perfumes. Quick delivery.

15 aprile 2026
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

Lovely Customer Service - Christie

Went into store for some Eid presents today and I’d like to say Christie served me and she was lovely, helped find what I was looking for and gift wrapped the perfumes. We had a lovely chat and it’s the kind kind of Customer service that makes your day

17 marzo 2026
Non scritta su invito
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

Great service

Becca was lovely…she helped me choose nice perfumes within my budget.I’m glad she served me

24 febbraio 2026
Non scritta su invito
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 5 stelle su 5

Great service

Just popped in on my lunch break so didn't have much time. Lucy was fab. Really helpful in narrowing down a perfume for a gift - and I bagged a bargain for me!

26 gennaio 2026
Non scritta su invito
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Valutata 1 stelle su 5

I ordered some perfume on line in…

I ordered some perfume on line in store, took a long-time for the shop assistant to place the order.
I had an email confirming order.
Further email to confirm perfume delivered.
When I returned to the shop to collect the perfume I was told it was not there.
The staff were unable to locate the perfume as the wrong delivery address was used.
I have had issues with customer services not answering the phone, not sending emails when they said they would ( 3 0ccasions) , calls not being returned.
I would never make another purchase through the Perfume Shop.

15 gennaio 2026
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hello Catherine,

We sincerely apologise for the issues you’ve experienced with your order and completely understand your frustration.

I will be personally calling you this afternoon to go through the situation and ensure this is resolved as quickly as possible.

Thank you for your patience, and we’re sorry for the inconvenience caused.

Kind regards,
Jasmyn

Valutata 5 stelle su 5

Worthy to buy here

28 novembre 2025
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hi,

Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.

The Perfume Shop.

Valutata 5 stelle su 5

Metro Centre Store - excellence in customer service!!

Purchased the wrong fragrance for my grandson on line, returned to the shop in the Metro Centre who exchanged it for the correct one,
Very professional and courteous excellent customer service skills.
I would definitely recommend

18 novembre 2025
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Valutata 5 stelle su 5

Bella made my experience amazing she…

Bella made my experience amazing she was so pleasant smiley and polite its so nice to see a sales assistant so friendly and well spoken

27 settembre 2025
Non scritta su invito
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hi,

Thanks for your 5* review, we appreciate you! Have a great day.

The Perfume Shop.

Valutata 5 stelle su 5

Bella was fantastic

Bella was fantastic, helped me to choose out a new perfume for myself!

16 settembre 2025
Non scritta su invito
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hi,

We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.

The Perfume Shop

Valutata 5 stelle su 5

Sharon is lovely!!

Walked in not knowing exactly what I fancied fragrance wise and Sharon was really fantastic. She spent about 15 minutes running me through so many different fragrances helping me narrow down exactly what I wanted, a bottle of Valentino. She was really lovely and helpful throughout. Thank you Sharon

1 settembre 2025
Non scritta su invito
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hello,

We're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful in guiding you to find the perfect fragrance. Thank you for your kind words and for choosing us.

Kind regards,
Jasmyn
The Perfume Shop

Valutata 5 stelle su 5

My experience

My experience at the perfume shop green mall, was excellent. Maddie and Alice were very helpful with helping me trying to get a gift for my partner on a new apprenticeship. They helped me find one that would suit him from his current preferences and it couldnt have been any more helpful for me!!

30 agosto 2025
Non scritta su invito
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hello,

We're so happy to hear about the excellent support you received at our store. Thank you for sharing how our team helped you find the perfect gift, we appreciate your support!

Kind regards,
Jasmyn
The Perfume Shop

Valutata 5 stelle su 5

Sharon is great! :)

Sharon and her colleague were friendly and welcoming. Sharon didn’t pressure me and suggested various aftershaves within my budget. Also threw in a free gift (tester) - my second time using this branch and both times I enjoyed my visit and came away with a well priced smell for me!

25 agosto 2025
Non scritta su invito
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hello,

We appreciate your positive feedback and are so glad you enjoyed your visits. Thank you for choosing us, we're happy we could find you a well-priced item!

Kind regards,
Jasmyn
The Perfume Shop

Valutata 5 stelle su 5

A nice experience

Called in today to buy my partner a fragrance and Christie and Sharon were very helpful,pleasant and made the experience fun plus a lovely gift wrap service a big thank you to them both

20 agosto 2025
Non scritta su invito
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hi,

Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain - The Perfume Shop

Valutata 5 stelle su 5

I would recommend the perfume shop at Metrocentre green mall…

I would recommend the perfume shop in the green mall at Metrocentre. Megan provided exceptional service! Will be visiting again as she went above and beyond with the service! Thank You.

18 agosto 2025
Non scritta su invito
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hi,

Thanks for your kind words and thank you for shopping with us.

The Perfume Shop

Valutata 5 stelle su 5

Megan was absolutely lush couldn’t be…

Megan was absolutely lush couldn’t be more helpful with me and my mam! Pleasure doing business ;)

14 agosto 2025
Non scritta su invito
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Valutata 5 stelle su 5

Shazza and Megan

The two girls Shazza and Megan were the best. If you have never been I would advise you to go. Extremely friendly and helpful and full of fun. I will be going back.

14 agosto 2025
Non scritta su invito
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Valutata 5 stelle su 5

What can I say

What can I say? The girls Christie, Stephanie and Megan were brilliant. They made me smell every scent in the store including ones in and out of stock untill the one I like was found. It wasn't in stock so they even ordered it to be delivered to my home! How good is that!

12 agosto 2025
Non scritta su invito
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Valutata 5 stelle su 5

Great Stuff and Professional Staff - BELLA

Bella has been so gracious in helping us decide which perfume suits best for a present and made our purchase an easy peasy experience. She’s been very patient while I asked a lot of perfume to try. Definitely going to shop for more perfume soon.

9 agosto 2025
Non scritta su invito
Logo di The Perfume Shop - Metro 69

Risposta di The Perfume Shop - Metro 69

Hi,

Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.

The Perfume Shop

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