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Valutata 5 stelle su 5

Easy to order online. Prices most competitive at time of ordering. Although you are charged more for next day delivery, I took the non charge order and my oil arrived just beyond 24 hours.

L'azienda ha risposto

Valutata 5 stelle su 5

They don’t let you know ahead of time when the oil is out for delivery so you have to ensure access from when you purchase, but they were the best price and arrived before the guideline date.

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent price and delivered quicker than expected. Never met the driver as I wasn't at home but everything appeared to be 100%. If Carlsberg did delivery men!!! Lol..

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent website very easy to use..,, your company does exactly what it says on the can .. so to speak. Delivery was punctual the delivery man was delightful and efficient.

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di gasolio per riscaldamento

Scritti dall'azienda

Supplying quality home heating fuel in Northern Ireland at very competitive prices, with the added option of speedy delivery if required.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

69 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Come questa azienda usa Trustpilot

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Valutata 5 stelle su 5

Great Service, Friendly Delivery Driver

Great Service, the delivery driver struggled to find my house (I have no number on it yet) and rather than just driving off like lots would. He called the office to ask for help. When he arrived he was friendly and pleasant. Lots of drivers would have reacted differently.

14 febbraio 2025
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Risposta di The Oil Co

Many thanks James for your kind words and taking the time to leave a review!

Valutata 5 stelle su 5

Great service

Great service

12 febbraio 2025
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Risposta di The Oil Co

Thanks Elsie for taking the time to leave a review! Thanks for your custom!

Valutata 2 stelle su 5

Lack of communication.

Lack of communication.
Was not advised of day or approximate time of delivery.
Was not advised of reason for refund.

29 agosto 2024
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Risposta di The Oil Co

Dear Mr Pedlow,

Thank you for your feedback. I’m sorry to hear about your concerns and any inconvenience caused.

When you selected the 5-day delivery window we aim to provide a cost-effective option, though it does mean that delivery times are less precise. We understand that this can be challenging, and we're sorry if this wasn’t abundantly clear. We recommend next day delivery service if you require to know day of delivery. We don't list notification of delivery times as a service, though if requested we try to accommodate. I note you did not mention a need for this in your order.

Regarding the refund, it was issued very quickly after delivery since, as you had mentioned concerns in your order instructions about not having enough room in your tank for the full delivery of fuel you ordered, and indeed there was not. The amount delivered was detailed on the docket the driver left.

We appreciate your business - however as we delivered within the delivery window at an excellent price and promptly refunded the balance your tank didn't hold, I'm not sure if I agree that 2 stars is appropriate.

Valutata 4 stelle su 5

Very friendly and helpful delivery man

Very friendly and helpful delivery man. However, I would have preferred better communications from the company letting me know when (what day) to expect delivery. There were no communications and no indication of when to expect rather than the delivery man just turning up. What if no one was available to grant access?

29 agosto 2024
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Risposta di The Oil Co

Thank you for your kind words about our delivery driver. We’re glad to hear that you found him friendly and helpful.

With the 5-day delivery window you chose, we aim to offer a cost-effective service, but we understand that not knowing the exact delivery day can be inconvenient for certain properties. We would recommend the next day service for those that require to know delivery day for access. I note there were no notes in your order instructions indicating access problems requiring your presence.

Valutata 5 stelle su 5

We ask they would ring the day before…

We ask they would ring the day before they would arrive which they did, we were out when they delivered the oil there was no mess gate was locked again and invoice just at the back door excellent job would definitely recommend this company

28 agosto 2024
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Risposta di The Oil Co

Thanks for the review! Great to hear!

Valutata 5 stelle su 5

Good price and super fast delivery

Usual supplier has moved to 10-day delivery window, unless you pay an additional fee for faster delivery, so tried The Oil Co, who had same price and 5-day delivery window. Within an hour of ordering, I received a text saying that since they had deliveries in my area that day, my order would actually be arriving that afternoon. And it did.

2 febbraio 2023
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Risposta di The Oil Co

Thanks Nev for taking the time to review!

Valutata 5 stelle su 5

From ordering my oil online and getting it was easy and convenient. No issues at all

From ordering my oil online and getting not only an email to check on the delivery instructions but a phone call to be positive of delivery because it wasn't for. My address they were fantastic, both my daughters delivery and my own was on time.

18 gennaio 2023
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Risposta di The Oil Co

Thanks so much David for taking the time to review your experience with us!

Valutata 5 stelle su 5

Knew the amount to pay at time of…

Knew the amount to pay at time of ordering - No surprises!!! Delivered in good time. Payment at the beginning and knowing exactly the amount made the decision to use this company a good one.

8 dicembre 2022
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Risposta di The Oil Co

Thanks Laura for taking the time to leave a review!

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