Themovinghub Recensioni 378

Easy transaction. Conveyancers contacted us within 24hrs and the process started. Pretty simple really.

Very helpful and contacted our conveyancer for us when we needed them to with a good result.

Very pleased with the service received so far. Respond very quickly to any queries I have.

Super efficient service. Understands needs of clients. Brilliant communication skills and go’s the extra mile for their customers. Highly recommended.

So to date finally after 3 weeks after wasting my time I receive a refund for £50.The company still owe me a further £117 which they say they cannot refund as they did some checks.I did all the work loading my photos and documents and say they can only refund £25 as these are admin costs.They did absolutely nothing i mean zero action.I have complained and await long winded process.Once again I implore you all not to ever use moving hub pmpl

Great service
Very approachable

From the first phone call these guys were professional and explained the while process. Will recommend to anyone

Friendly service, prompt reply to enquiries. Very professional.

Great communication. Great price. Perfect and full of knowledge for us first time buyers.

Pleased that my purchase was completed in time for the stamp duty relief!

Strongly recommend.Very quick response to my case .Professional team

This company almost lost me my new home that I have recently purchased at auction.

It took them 4.5 working days to inform me that the conveyancer’s had notified them they wouldn’t be able to complete in time. Bearing in mind auction properties complete in 20 working days that was negligent behaviour.

They also did this by sending an email saying they couldn’t find a replacement and I could have a full refund....3 days before the completion deadline.

Excellent service, great price. Very efficient throughout. Simple online system

I have received a really efficient service. Spoke to a few members of the team and all really helpful and friendly

Home Legal Direct were very clear, transparent and very affordable. After not feeling overly confident with the initial Solicitors they allocated for us, they were more than cooperative to help us find the right Solicitors that best matched our needs without it costing anything extra. We are now with a fantastic Solicitors that I feel very confident with. Big thank you to Myron, Ellen and Sophie for their help.

Great, the first time that I haven't had to constantly chase my conveyer. I will definitely be using again.

Very quick and effecient. No delays things moved forward at pace

This process is extremely disappointing.

I explained in detail my slightly unconventional requirement to the person who quoted me over the phone. Although slightly unconventional, the request shouldn't have been completely abnormal as such scenarios would have been seen by experienced firms before.

I didn't realise or nor was I informed that my cases would be farmed out to various solicitor firms.

However, post the call I received numerous emails (probably 12) regarding the cases. I didn't count and I didn't get a chance to read any of them because as soon as the emails came through I was called by someone to go through to the confirmation and payment stage. Again I reiterated the cases and queried if my requirements were achievable with them.

During the payment process some discounts were given but them post purchase I was informed that there was a mistake made and I had to pay more money. At the time I thought that this was a genuine mistake, now though, I'm not so sure.

Post payment I started receiving emails from various solicitors, I was expecting one solicitor for all cases. The first solicitor that contacted was unable to process my case in its entirety even though I had previously stressed on more than one occasion the case and that other firms have not been able to process for this very reason.

It was at that point I decided this is not for me and decided to cancel.

My cancellation was performed without much hassle, however when I received the cancellation/refund emails they had included various charges which meant that I would only be refunded roughly half of what I paid.

At no point was the cancellation process explained to me on any of the calls including the cancellation call. The service given to that point was minimal and incorrect so I challenged it.

After a couple of days worth of back and forth I spoke to someone in the client support team who said they'd look in to this.after a day or so they sent me exactly the same email as I had received previously. Then throughout the rest of the week there were countless conversations re the status of my full refund but there was clearly no action taken and various reasons given for why there was a delay including listening to phone calls which I encouraged.

By the end of around the 9th or 10th day I was informed that this is now with a Director and they'd be in contact shortly.

I questioned shortly but what is clear is that for them is that shortly
Is longer than 2 days as I'm still waiting and we are now on day 14

I have not been given any contact info for the director and am it seems I am supposed to wait for them to call. I feel like I have been put in a continuous holding pattern!

The company has over £400 of my money and I feel like I have been sent on a wild goose chase.

Avoid!!!