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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Purchased from The Mattress World after recommendations from both our son's. We were helped by Lisa who was lovely, friendly and knowledgeable especially in regard to different mattresses. Ordered on... Leggi di più

Valutata 5 stelle su 5

Shocking to see any 1 star reviews, I wouldn’t buy a bed or mattress anywhere else, unbelievably priced and great quality further more your supporting a local business. I always deal with Sean, enthu... Leggi di più

Valutata 5 stelle su 5

I’ve had all my beds from Mattress World and honestly couldn’t recommend them enough! I’ve just purchased my son’s bed, which was specially made to fit his room perfectly. The customer service is f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Amazing experience. Great communication threw out. Delivered when stated by 2 fantastic guys think one was the owner. And the items are amazing quality. Can not fault them amd I'll be definatley ba... Leggi di più

Dettagli dell'azienda

  1. Negozio di mobili per camere da letto

Scritti dall'azienda

The Mattress World NW Ltd. are a family run business in Clayton-le-Moors, Lancashire with over 20 years experience in manufacturing and retailing high quality mattresses, beds, home furnishings and decorative accessories. We offer same day, next day and UK delivery and a recycling service. Our motto is and has always been "Order Today, Sleep Better Tomorrow"


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

352 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,6

Tutte le recensioni

(352)

30 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Honestly…..I hardly ever give reviews

Honestly…..I hardly ever give reviews, but the customer service and delivery I received is what you wish you could get from all businesses. I called and explained Mattress world I need a mattress the next day, as my wife was returning from holiday, they explained they can only deliver within 2 days, but would see what they can do. The following morning I revived my mattress and then a call to as if I had received the mattress. Perfect Service.

9 aprile 2022
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Risposta di Themattressworld

THANK YOU MEANS ALOT TO MY COMPANY

Valutata 1 stelle su 5

No you wasn’t minutes away at all you…

No you wasn’t minutes away at all you completely forgot the delivery hence why you refunded ! Atleast admit and say sorry I had just moved home …. Do not lie in reply you refunded me as your company didnt even bother to let me know after me sitting and waiting …

1 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Thanks Sean

Sean was attentive and informative from point of my order. Phone call to thank me for my order which was lovely. Kept up to date with delivery date. Advised on email and text of order and delivery at every opportunity. Mattress is of high quality and exactly what we wanted. Thank you.

22 marzo 2022
Valutata 5 stelle su 5

After months of not sleeping because of…

After months of not sleeping because of the pain I'm in my daughter kindly bought me a new bed. We went to the store and tried different mattresses but couldn't decide. The store owner asked what I needed it for and told us to try the one we eventually bought and omg after 1 nights sleep of 7 hours it's transformed my life. No waking crying in pain on 1st night. These guys are amazing delivered bang on time and put it all together for me. 5 star rated highly recommended. Thank you mattress world x

6 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

So happy!!!

So pleased with our new bed and mattress, we wanted a specific colour that they no longer did but Barry called the supplier to see if they could source the material for us, and they did! Less than 48 hours later it was all delivered and assembled for us in less than 20 minutes, highly recommend! :)

2 marzo 2022
Non scritta su invito
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Risposta di Themattressworld

Hi Katie, thanks so much for your review and recommendation. Luckily, the factory still had some of the other cloth left so we are glad you got the colour you wanted! Team MW x

Valutata 5 stelle su 5

Excellent quality

Excellent quality. Amazing value for money. Delivery was quick and kept in touch at all times. Very good. Thank You

24 febbraio 2022
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Risposta di Themattressworld

Hi Ruth, thanks so much for leaving us this kind review!! Sean

Valutata 5 stelle su 5

Fast delivery

Fast delivery, and great product
Will buy from you again

24 febbraio 2022
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Risposta di Themattressworld

Thank you very much Samantha, glad you are happy and we look forward to seeing you again soon, Sean :)

Valutata 5 stelle su 5

The hard bit is deciding which mattress…

The hard bit is deciding which mattress you want but once you've chosen one, ordering and payment is easily done on their website. The delivery was quick (8 days from order)and on time and the mattress is exactly what we were expecting. I cant fault them and will be using them again.
And thankyou to the delivery guys who started driving our delivery at 3am! 😊

13 febbraio 2022
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Risposta di Themattressworld

Hi Linda, we do have a great choice in store and online, very pleased to hear you are happy with our products and service. 8 days is a little longer than usual, we usually aim for 1-3 days. I will be sure to pass your thanks to our ever hard working home delivery team on your behalf! team MW

Valutata 5 stelle su 5

Brilliant.

Very happy with order, even when I emailed to query about how long my delivery was going to be I got a phone call back within 10 minutes to check what was going on. Will be ordering again soon for another mattress for my other son. Thanks you.

11 febbraio 2022
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Risposta di Themattressworld

Rachel, thank you for leaving us this honest review, we look forward to seeing you again soon at The Mattress World. Sean and the team.

Valutata 5 stelle su 5

Really good quality

Really good quality, really nice people exceptional customer service. Spoke to owner of the company went above and beyond to help.
Would recommend

4 febbraio 2022
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Risposta di Themattressworld

Thank you Vickie. We aim to make sure we get our orders out as quickly as possible and give a good service. Once again thank you.

Valutata 5 stelle su 5

Honestly the best customer service I’ve…

Honestly the best customer service I’ve had in a long time! I saw a mattress on their website that I wanted but I rang first to check delivery lead time, I was told it could be with me next day so I ordered it. They called me back 30 minutes later to say there had been a mix up and the mattress I’d ordered wasn’t in stock and it is made to order, really apologetic offered a refund no problem but I said I would wait. They contacted the manufacturer and had it rushed through for me , arrived when they said it would, kept me updated on delivery times. The two guys that delivered it were really nice, I’d only paid for doorstep delivery but when they saw I had a broken leg they offered to put the mattress on the bed … 10/10 for customer service to this company and the mattress is amazing too! I
Bought the Superking size Celebration 3000 , firm but not too hard with a lovely comfy pillow top, nice and deep…. pure luxury .

4 febbraio 2022
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Risposta di Themattressworld

Thank you, Dawn, we are always willing to go that extra mile to give you the customer our best possible service. I will pass your comments to our home delivery team. Sean

Valutata 5 stelle su 5

Excellent service

Excellent service. We were recommended this store by a family member and would recommend that everyone who wants to buy a bed/mattress to go there! Customer service skills and expertise are second to none. The delivery was fantastic arriving at the exact time stated and our new bed and mattress was put up very quickly. Thank you so much!

3 febbraio 2022
Non scritta su invito
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Risposta di Themattressworld

Thank you. As always. We are here to help you in finding the bed of your dreams. And deliver a good service.

Valutata 5 stelle su 5

Absolutely amazing service ordered on…

Absolutely amazing service ordered on the Saturday delivered by Tuesday couldn’t believe it really good quality

3 febbraio 2022
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Risposta di Themattressworld

We always aim to look after all our customers and as a team it's always rewarding when people leave us a nice honest review like this. Thank you. Sean

Valutata 5 stelle su 5

Great service whilst in the showroom

Great service whilst in the showroom. Prompt delivery and assembly of the bed. Great service and price, excellent people to deal with. Would highly recomend

31 gennaio 2022
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Risposta di Themattressworld

Thank you. From Sean and the team.

Valutata 5 stelle su 5

Excellent service and so helpful

Having trailed all over Backburn and Accrington looking for a new bed and not finding anything suitable. We were recommended Matteress World, called late Saturday afternoon. Sean sorted us out with just what we wanted, delivered it Wednesday. He fitted it up and took all rubbish away. It is the most comfortable bed we have had. Thankyou so much Sean for everything. John and Anne ( Accrington)

30 gennaio 2022
Non scritta su invito
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Risposta di Themattressworld

John and Anne, it was our pleasure and thank you for taking the time to share your experience with us. Much appreciated! Sean

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