Thelivary Recensioni 

This is my third time requesting a refund for my order #LIV1402 from The Livary, and I have received no response. I’ve contacted them multiple times, and yet no resolution.

I’m not asking for any cooperation or negotiation anymore – I simply want my money back. This company is completely unprofessional and unreliable.

⚠️ Be warned – avoid buying from The Livary.

Hi,
I placed an order on the 16th of July, order number #1594, Please can you tell me when to expect delivery. I have emailed you many many times with no response. Your phone number does not exist.
Kind regards
Sharon Bateman

TheLivary
You have replied and said you are looking into my purchase, but again I have heard nothing from you.
Can you either send my purchase or give me a refund.
As you do not reply to any of my many many emails and your phone number does not exist this is the only place I can contact you.

I ordered a coat rack from them as it was advertised as being handmade and high quality. The product was then shipped from China and was significantly different to the product advertised. The product was supposedly made from walnut wood but the product was much paler and faded. There was a crack running along the wood that held it against the wall which wasn’t the same walnut colour. The product also needs a lot of sanding and a stain to come close to what was advertised.

The customer service has been awful, they tried to guilt me into taking the product by offering a measly 15% discount and saying they’d like to avoid the environmental impact of returning the product. They also said that I am responsible for the return costs of the faulty product which is incorrect and goes against the Consumer Rights Act.

To anyone who deals with them please know your rights and if the product is faulty and not to the advertised standard, you do not have to pay returns for shipping costs under the Consumer Rights Act

As others have said I think this is a scam site.
(The reviews were OK when I placed the order.)
No communication from them.
No goods.
I will contact my bank tomorrow and see if I can get my money back.

This is all bogus. Their website is entirely AI generated and they are not based in the UK as suggested. Cheap mass produced.

Placed an order for a Chair Mat a month a go and haven’t received anything. Tried emailing the company with no response. Very disappointing. This service seems to be a scam às others have commented. Avoid.

Do not order the men's laced loafers. They took 5 weeks to arrive! When they arrived they look zero like the photos. Cheap cheap cheap knock offs! £42 down the drain. No customer service to get a refund absolute shambles. Wish I could add a picture to show how laughable the shoes they sent are!

Very disappointing experience. I ordered the "Crystal Coffee Mug – CrystalBrew (Purple)" which was advertised as a high-quality crystal mug, but what I received after nearly 3 weeks was a cheap plastic cup with a metal insert. The product looks absolutely nothing like the photos shown on the website.

For £33.90, I expected something much better. This feels like a scam or at the very least false advertising. I’ve contacted customer support with photos and I’m still waiting for a proper resolution.

Would not recommend based on this experience. Be careful before ordering!

I have been trying to return items worth £72 which do not fit
No replies to emails
Phone number does not exsist
Product shipped from China
AVOID

Bought and paid for item. Item not delivered and no response to 3 emails sent. Tried phoning but number doesn't exist. Company claims to be in Manchester but checked payment details and it appears to be in Hong Kong, so lies on website. Avoid as obviously a scam.

I have emailed 3 times, filled in your response form and tried phoning. Why ask people to email when you don’t respond but have emailed again for 4 th time but not expecting a response
Tried emailing again as requested and email address no longer exists either so how does someone contact you

Confirmation email received and then nothing. No delivery of ordered item. No response to emails and their phone number doesn’t work. As previous one star reviewers have noted, it is very suspicious that all 5 star reviews are left by individuals who have only ever written one review.
All previous responses from the company on here, have urged reviewers to reach out to them by email to try and resolve the matter - I would ask them to respond to the emails I have already sent before posting this standard reply.

DO NOT ORDER - the contact number doesn't work and the company have not responded via email when I've attempted to contact them. Previous customers have had similar experiences. Please be advised to check one star reviews before ordering.

Scam company. Apparently unable to deliver to any address with a property name instead of a number despite the property being built in the 1800s and no problems with delivery for any other company. Scam. Avoid. Just hoping I can get a refund as they have had £300 of my money for lights which I suspect do not even exist!!! Ordered over a week ago and keep receiving bot emails asking me again and again to confirm the house number as the address is incomplete which it is not.

After placing an order I received an initial confirmation then NOTHING. I sent multiple emails and called the number on the website and no replies. I went through my bank to get a refund and since still nothing from the company

SCAM! Chinese company. Ordered item nearly 2 weeks ago and it never arrived. No response to e mails

Scam company. All the positive reviews are fake. Avoid.

So far - can give this store 1 star and even that’s pushing it. Placed order then nothing. No item received and no response to 3 emails and a phone call to chase this up.
Refunded via my bank. Would avoid this company.

Anyone else noticed that all of the 5 star reviews are from people who have chosen only to review this company? (Alarm bells)

The company is supposedly based in a house - with a mobile number that isn’t in use. Hmmmm

And in response the their reply below - I’ve emailed 3 times so do not feel the need to email again. Also they’ve stated the mobile number on their site isn’t ever answered as they “keep track on discussions” via email only…. Alarm bells are ringing more than this +447575898326 which is supposedly their contact phone number 🤔