The Little Keepsake Company Recensioni 

Items are flimsy and not as described, they seem to be for children NOT adults.
Poor customer service

I placed an order for a personalised necklace, as a gift for my daughter, on 10-3-2024. Little Keepsake Company email confirmed my order completion on 11-3-2024, an extremely fast response.
Necklace received on 13-3-2024. (I needed to delay Royal Mail delivery by one day.)
My Daughter shared an image of the heart pendant with me, correct letters and date but not the standard font as stated on their website.
Silver chain twisted and knotted, this needed to be straightened. Positively, the heart pendant is a good size.
I sent two emails to customer services team, on 13-3-2024 (automated responses received) asking for an explanation about their error. They only offer two font choices on their website.
Update, Little Keepsake Company have now responded, apologising and explaining they will supply the corrected engraved font.
So a positive result, Thank you.

Great products and service

I've had a few beautiful pieces from this shop and had a bracelet for Christmas. I got in touch last week to ask for a quote to fix the bracelet I had broken. Not only did they offer to replace the broken bracelet and swap my charms over, they paid for the postage both ways too. I've never experienced customer service of this level before. I cannot recommend them highly enough 💗💗💗.

I have just received a beautiful bracelet with my late husband’s writing on the heart.
I have no issues with my order but still to wear the bracelet.

Order arrived in time and items were as described. Customer service was excellent, (Laura) they could not have done any more to help me. All my questions were answered promptly and they were extremely helpful. Thank you for such great customer service

I ordered a few bracelets for Christmas presents. One broke after a week a she caught it on something, and when I emailed to ask if it could be fixed I was sent an immediate replacement with no fuss whatsoever. I was also sent the postage to return my broken bracelet. I am sad for the other customers who for whatever reason did not receive the excellent customer service I did, I can only go on my personal experience. I will use this company again.

I’ve brought quite few bracelets present and for me all different designs I won’t buy again from them I’m on my 4th bracelet they just break off not happy you don’t get any response from them there only 6 mths old

Can't give a lower review, disgusted that my money lefty account over 6 weeks ago and no bracelet. No response to my emails. Continuously bombarded the emails to buy more. Could not be less impressed. Do not recommend.

The seller messed up my Etsy order by sending 2 totally different necklaces to the one that I had ordered as a Christmas present for my wife. I tried phoning The Little Keepsake company multiple times to try to rectify the problem but nobody answered the phone, I sent an email which was ignored, I sent a follow up email which was also ignored, they only responded when I made a complaint through Etsy, they finally responded and after sending the 2 incorrect necklaces back I received a refund. I would advise people to avoid using this company if you are able to find the same goods elsewhere.

Avoid at all costs!
I ordered a personalised silver necklace on 4th January and paid next day delivery. It still hasn’t arrived, I’m so disappointed I put in the address accurately and even paid via PayPal so address is automatic and the Royal Mail link they gave me said it hadn’t been delivered due to wrong address which is ludicrous. I have sent 5 emails within this time frame (14days) and no answers. I’ve tried ringing no answer. I’ve left my details to contact and still nothing. I will not be using this company ever again nor promoting it to anybody. If I could rate it 0 out of 5 I would!

I purchased two bracelets in October 2023, within 2 months the attached star/heart has fallen off and I am unable to re attach- I have emailed them now on two occasions and they are ignoring me- Sending me plenty of sales emails though- Never use them again.

I have ordered from this place on 3rd January. Still awaiting my order. Emailed for an update, no response. Received an email asking me to review my product, how can I review a product/company when it still hasn't been delivered. I definitely won't be using this company again

I purchased a bracelet which broke after 1 day. I have tried contacting customer services by phone several times and by email 4 times and no one is responding. Terrible customer services. Really disappointed.

So pleased with my purchase, I had my dogs paw print and name engraved onto my necklace it turned out beautifully. A lovely keepsake!

Really happy with my purchase from The Little Keepsake Co. My selected shipping came on time, packaged in a cute box & the jewellery itself is beautiful. Perfect one stop shop for my gifting needs!!!

I would like to thank little keepsake company for the wonderful customer service and help with my order. I wanted a gift for a friend who was having a hard time and the ladies on customer service went above and beyond to help. thank you

I would like to give zero stars if I’m honest bug wouldn’t allow me to write this. I purchased a bracelet and added a disc with my granddaughters initials as a gift for my daughter. The first one broke after a few wears and they sent me a replacement but the second one has broken in exactly the same place after only a couple of wears. I’ve tried to contact them again, this time asking for a refund as this item is obviously substandard and, with no response whatsoever and I think I am now blocked. This item was not cheap, I paid extra for the disc and a little box. I would not purchase anything else from this company after reading other bad reviews too. My advice would be to go to a decent jewellery shop because at least you hopefully have a more decent customer service. It’s a shame because I like to support small companies but I’m afraid this company is a waste of money. You might as well throw it away.

Ordered item for Christmas present, looked nice enough but the silver clasp broke on the first use. Contacted them via email (twice) and via phone and left a message. No response from them.