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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellent service from The Little Botanical. Arrived timeously in a well thought out cardboard box and the pot and plant were perfect. I have used this company before and will do so again.

Valutata 5 stelle su 5

What a glorious plant company! Their stunning plants and pots were delivered very fast! The packaging, so thorough and careful it could have easily survived an international long haul delivery! P... Leggi di più

Valutata 5 stelle su 5

Ordered Dracaena Lemon & Lime over the Bank Holiday weekend. Order dealt with on the following Tuesday and delivered Wednesday morning! Exemplary service. Wonderful plant so wife was very please... Leggi di più

Valutata 5 stelle su 5

Another beautiful delivery! Had to order again after the first order (for an office space) had to stay home for a few weeks and my partner felt sad by the thought of them leaving...we need more gree... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

367 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Brilliant - Everything was 100% perfect !

Ordered at the weekend and standard delivery arrived by Wednesday (as promised). The plant is beautiful and very healthy, and was exactly as ordered. It could not have been wrapped any better nor more securely, and was delivered with care by DPD. I will definitely use TLB again, thank you all.

26 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Great process, Great Company and Great Plant!

What a great company! I ordered a potted plant for my mum and it came within a few days. Packaging was perfect and the plant is super healthy. I will defenetly be using The little Botanical for my next order! I was kept up to date on all activity via email through the entire progress which make the wait exciting also. Thank you so much!!

25 marzo 2025
Non scritta su invito
Valutata 4 stelle su 5

Communication could be better.

Plants arrived next day as promised but missing the ceramic pot. Emailed customer service but no reply a week later. - Eventually contacted to say pot is OOS and will be sent out when back in stock.

14 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

A lovely gift

The crassula and little heart arrived as a gift for my mother today, she loves them. We are South African and the Jade plant is very special to us. Lovely customer service and beautiful items nicely priced.

20 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

First Purchase! Mini Air Purifying Desk Gang

I recently purchased the "Mini Air Purifying Desk Gang" - absolutely fantastic product! The website and ordering experience was great, I was kept up to date with my order, and it was beautifully and thoughtfully packaged. First class company, first class service!

5 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Great Company, great quality and exceptional customer service

I ordered the "Plant Lovers Ultimate Gift" from the company. Unfortunately the courier managed to lose part of the delivery (the table). I phoned the company and spoke to Louisa and then Julie, who were both extremely friendly, helpful and quickly resolved the issue.
I received the replacement the next day and it looks stunning, plus the quality is really good.
Also I have to say the packaging of the plants is exceptional with no damage in transit.
This has been one of the best customer service experiences I've had, and so refreshing to be able to speak to someone when there's a problem. What a great company, I would highly recommend them.

28 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Replacement plant

Beautiful plants, well packaged.
Exemplary customer service.
Easy to contact by phone and very pleasant conversation. Had already received and read an email.
Sent a replacement plant when the first one showed signs of damaged leaves a few days after delivery.
Can certainly recommend buying from this company

14 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Fantastic!

Easy-to-use website, giving concise information to help select the best plants for my space.
Great communication, prompt delivery.
High quality plants, well packed to protect them during transit.
Fantastic shopping experience!

13 febbraio 2025
Non scritta su invito
Valutata 4 stelle su 5

Orchids delivered lovely

Orchids delivered lovely. Have experienced poor orchids with no flowers to bloom from other companies and usually very disappointed. The orchids received today lovely and plenty of new blooms. Impressed.

12 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Just amazing

Just amazing! I was very sceptical placing an order online for plants as so very often they arrive in a sorry state, but I was treated to a gift card and was amazed at the quality of the plants and also the wrapping which was faultless. I am definitely going to be purchasing again , a very happy customer, thank you .

11 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent Quality Plants

Plants and plants box arrived quickly. Plant box is easy to put together-initially, I couldn't work out where exactly the felt goes, but the instructional video is excellent. And once you realise what to do, it is very straightforward.
All the plants arrived in excellent shape-no casualties. They really do look very health indeed. Very impressed. Not used LB before and you never quite know what to expect when buying online. But, the plants are much better than many I have seen in nurseries. And pretty good value too. Can't wait to plant them up!

8 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Beautiful plants

My daughter ordered some plants for her place from The Little Botanical and I was surprised how healthy and beautiful they looked, so I decided to order some as well. The delivery driver obvious didn't care what was inside the boxes, so he delivered them upside down. With a heavy heart I opened the boxes but because the plants were so well wrapped no harm was done. They are beautiful plants and will definitely order from this company again.

5 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Brilliant experience

Brilliant experience!
After placing an order, I realized I had chosen the wrong color combination for the well-being bundle pots. I called them up to ask if it was possible to change the color combination and it was super easy.

The delivery was fast, and very carefully packed and these plants are very healthy and just beautiful!!

I am super new to the plants, so I look forward to being friendly with them:).

Great experience with beautiful pots!

28 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Birthday gift for my late husband.

Birthday gift for my late husband.
I'm delighted with my choice of gift this year, the terrarium bottle garden is beautiful, healthy and full of life, green as green can be, this is the best one I came across for the price range, UK small business which is what I go for personally.
Highly recommend in all aspects.

28 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Unresponsive

Impossible to get a response from customer service. I have tried every contact method possible.

26 gennaio 2025
Non scritta su invito
Logo di The Little Botanical

Risposta di The Little Botanical

Hi,

We're sorry to hear this. Unfortunately, we did not receive your original emails and our offices are not open over the weekend. We have now however made contact via telephone & your query is in hand. You should receive your replacement pot within 1-2 business days.

Once again our apologies for any inconvenience caused.

Team TLB

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