The Lilly Pad Recensioni 

169
•
TrustScore 5 su 5

4,8

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I purchased a multi coloured Zebra head from The Lily Pad. It was offered at an amazing price. It arrived in perfect condition, being well packaged. Arrived in super quick time and could not be more... Leggi di più

Valutata 5 stelle su 5

Discovered this shop online when comparing prices. Ordered a print for delivery as the price was very reasonable, It arrived well packaged and cared for. Very happy with the service received and would... Leggi di più

Valutata 5 stelle su 5

We couldn’t have been happier with our wedding cake! From start to finish, everything was so easy and stress-free. Nicola was incredible – her communication was warm, prompt, and professional, and s... Leggi di più

Valutata 5 stelle su 5

Absolutely fantastic service, found a quirky little bench on the site but live way too far away to collect. Spoke to the shop owner who arranged for specialised delivery at a very reasonable price and... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli da regalo

Scritti dall'azienda

The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

169 recensioni

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4,8

Tutte le recensioni

(169)

80 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Charged for product and did not ship to me

Charged for product then when I asked about shipping she said she did not ship to the US. Too expensive. I told her to refund my money then. Why did she charge me for item if she doesn't ship??? Did she think I was gonna fly to the UK to pick up the item? In the end, she only partially refunded my money and I got nothing for it! Don't do business with this crook!

11 novembre 2025
Logo di The Lilly Pad

Risposta di The Lilly Pad

I’m sorry for your frustration, but I’d like to clarify what happened.

You placed your order using the “Collection from shop” option, which is clearly listed as in-store pickup only, not shipping. My Terms & Conditions also explain that buyers outside the UK must request a shipping quote before purchasing, as some items are too large or too costly to ship internationally.

Once you asked about delivery to the USA, I immediately explained that the item was far too large and expensive to ship, and I cancelled the order and issued a refund.

You did receive the full refund on my end, and if any deduction appears, it would be related to currency conversion or bank fees, which I do not control.

Given that everything was handled according to the website’s terms and the refund was issued promptly, leaving a 1-star review for a misunderstanding caused by not selecting the correct option does feel very unfair.

I understand the disappointment, but I did not keep your money or attempt to mislead you in any way. The order was refunded promptly, and I followed the terms stated on the website.

Valutata 5 stelle su 5

What a gem 💎

Purchased online as not local to the shop itself. Fantastic service and great prices too. I would highly recommend supporting a lovely small business. Many thanks for your great customer service. Top notch 🙂

19 ottobre 2025
Valutata 5 stelle su 5

Excellent customer service

What’s not to like, very quick despatch, excellent price and customer service. We had a very small issue with a missing bracket but it was soon resolved, nothing was too much trouble. Thanks Lillypad, would definitely recommend you.

13 ottobre 2025
Valutata 5 stelle su 5

Really great company

Really great company. Was searching for a specific item which was expensive everywhere. Not only did they have it but, it was reasonably priced! Kept me up to date with delivery and was packaged really well. Great item too! Only issue was delivery driver left in on the porch and I was worried someone would take it

8 ottobre 2025
Valutata 5 stelle su 5

OK they did what they said on the Tin

OK they did what they said on the Tin! Product was a decanter and was wrapped really well. Delivery took a little longer but i live in the sticks and i blame the delivery co. great experience. great product, really happy! thank you lillypadshop

30 settembre 2025
Valutata 5 stelle su 5

Great service and lovely coasters

Great service dispatched promptly and received within a couple of days. I ordered blue marble coasters they were beautiful lovely colours exactly as described and on the photos. Delighted with my new purchase.

23 settembre 2025
Valutata 5 stelle su 5

Two Bassets on a bike

I love this piece it’s so cool and beautifully made , these basset riders look as if they’re having so much fun on their bicycle
riding around my living room

4 settembre 2025
Valutata 5 stelle su 5

Great customer service!!!

Thank you for the excellent customer support I received recently when trying to place an offshore order. I've now received my order hassle free and look forward to visiting your shop in person one day when I'm back home in Cornwall 👍x

4 settembre 2025

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