Don't Buy! Bra fit was too small although followed their sizing guide. Returned item following their convoluted process - followed tracking all the way to the return centre in Slovakia where it was... Leggi di più
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Rubbish. Do not buy this product. Mine was never delivered. Had problems getting a response from customer service who did not reply to emails except by useless and unhelpful automated responses. Helpl... Leggi di più
L'azienda ha risposto
I never have felt so comfortable wearing a Bra, fitting is excellent and it looks awesome on my body. I feel like a woman again. Just wandering if overtime when your wear it daily, it doesn’t get fluf... Leggi di più
The bras are soft, well-made, and beautiful. In fact, I've never seen such a beautiful bra. They have thought of everything in the design. Unfortunately, I didn't measure myself right and they don't f... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
The Only No-Wire, Front-Opening Bra That Hides Side & Back Fat While Lifting, Supporting & Comforting Breasts Of All Sizes
Informazioni di contatto
Stati Uniti
- thelacybra.com
2,8
Nella media
1387 recensioni
Non ha risposto alle recensioni negative ricevute
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Le persone hanno visualizzato anche
Terrible service have asked for money back
Terrible service have asked for money back already but promised items missing from first order made on 2 Feb still not arrived. It took till 22 Feb for it to initially be sent, on arrival 1 bra out of 5. Here I am still waiting. Have today requested my money back for the second time. Bra received definitely not worth the money. Disappointed and dismayed how this company manages to get good reviews from others.
22 marzo 2022
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Risposta di The Lacy Bra
Hello Caroline,
Thank you for taking a moment to write us a review!
It seems you had quite an unpleasant experience with our company.
I am sorry to learn that you have not received everything you had ordered and that the quality of the product you received did not meet your expectations. And to top it all off, trying to get a refund proved to be much more difficult than it should be.
We will be the first to admit that shipping has been one of our main weaknesses lately. Unfortunately, due to the global circumstances we all know about, it took our shipping partners longer than usual to deliver all orders. We have found alternative solutions, and we expect to see an improvement in the future.
Nevertheless, the fact that you didn't receive any communication regarding these issues, and then the fact that you weren't able to speak to someone who could help you, must have been really frustrating, and I am so sorry about that!
I am a Customer Support Supervisor, so I can definitely help you myself. You can always reach out to me directly at paula@thelacybra.com, and we can check the status of your order. Alternatively, if you feel like you've already waited too long, I can issue a full refund for you.
I'll be looking forward to hearing from you!
Best,
Paula
The Bra is amazing
The Bra is amazing. I have tried many other types but because Im a bigger girl thay don't work.
Im going to order another two today.
Thanks so much for your help.
20 marzo 2022
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Too flimsy for any support.
I was so looking forward to getting a comfortable bra. It took a long time to arrive. The product is disappointing in that it might suit a small bust but certainly does not have the strength to uphold a D cup. The fabric in the main structure is flimsy and it is cut too low in the front to support anything more than a B cup. The flimsy fabric fabric does not hold firm on the shoulders.
20 marzo 2022
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Risposta di The Lacy Bra
Hello Cath,
Thank you for taking the time to write a review!
I’m sorry to learn that it took a very long time for your order to arrive only to find out that the overall quality of the product failed to meet your expectations. We apologize for all trouble that we have put you through.
Regarding the product itself, we understand that you were extremely disappointed by it. It's difficult to read negative opinions about your own product, but we take our customers' comments very seriously. I will make sure to alert our Product Development Department about the issues you've had with the bra.
In the meantime, I would certainly not want you to be stuck with a product you don't like.
Please reach out to me at paula@thelacybra.com. I will help you return the product and get a full refund.
Best,
Paula
Terrible product and service
Took 3 weeks to arrive. Awful quality and fit. When you try and return it they either offer a 40% refund or you must post it at your own cost from UK to Slovakia. It is a cheap bra with no padding or structure at a ridiculous price.
19 marzo 2022
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Risposta di The Lacy Bra
Hi Helen,
Thank you for sharing your thoughts with us!
It seems like you really had a terrible experience; the bra took 3 weeks to arrive to you, it did not meet your expectations, and trying to return the item for a refund proved to be a headache. Please allow us to apologize for all the trouble we have caused you!
We have to admit that we have had some issues with shipping, but we are working hard to find better solutions and we are starting to see improvement in that department.
Regarding returns, as a general rule, it is indeed the customer's responsibility to pay for the return shipping cost. However, I can see that we've let you down on so many fronts, and I definitely want to find a way to make it up to you.
Please reach out to me at paula@thelcaybra.com. I'm sure that together we will come up with a satisfactory solution for you.
Best,
Paula
Stay clear
Ordered on 21st Feb 2022, still not received.
They will not allow me to cancel as say order processed. They cannot tell me where the item is or when it will be delivered. Customer support send out standard response, no help at all.
DO NOT BUY
19 marzo 2022
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Risposta di The Lacy Bra
Hello Diane,
Thank you for taking a few minutes to share your experience!
We apologize for the inconvenience! Due to a high volume of purchases, we are experiencing delays in processing and shipping some orders. We have been making some upgrades, and we hope to see an improvement in this department soon.
When it comes to our cancelation policy, as a general rule, once an order is processed, we can no longer cancel it. That's just because once we get a package ready for shipping, we hand it over to a delivery company, and it is then effectively out of our hands.
However, I can see that we've already put you through a lot of trouble, and I definitely want to find a satisfactory solution for you.
Please reach out to me directly at paula@thelacybra.com. I can definitely reach out to our shipping company and either try to locate your order or see if there is a way to cancel it right now.
I'm looking forward to hearing from you!
Best,
Paula
Good marketing for a very poor product
I bought 3 bras and a 4th one as a sale offer. They were guarantee to arrived in 3 weeks, due to the times, I relax and expected to arrived within one more week. The first one arrived at the fourth week, and the other two, 2 weeks later after several calls. I have to cancel the fourth one after 3 months waiting, and asking, with no one available to give an answer.
Very bad tailor, not way to adjust, I follow their size chart, no pads arrived, the chest band get like ruffles after two months, since day one, was a torture using it, their “easy front closure” get me scars, the pin hurt me, there was no pad fabric, to protect your skin, , the lace was harsh, the materials are rough and cheap. threads start coming out after 3 months.
They try their best to make me keep them, offering a refund, for late arrival and I really try to love them, but still they have to work on their product, to make them a quality product, that can be sold and deliver as promised
I should have try to buy one, because I have to throw them all away.
18 marzo 2022
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Risposta di The Lacy Bra
Hi Pamela,
Thank you for your feedback!
I'm so sorry to learn that you've waited so long for your order to arrive only to discover that the bras were not up to par with your standards.
We are constantly working hard to improve our products; therefore, we find your detailed feedback to be really valuable.
I will definitely pass this along to our product development team so they can take your comments into consideration as we continue to make improvements to our product.
What's important to us right now is to make sure that we find a way to make it up to you. Of course, given that you have already thrown the bras away, returning it would no longer be possible.
Nevertheless, we are determined to find a satisfactory solution. Please reach out to me at paula@thelacybra.com, and I will do my best to find a pleasing alternative for you.
I'm looking forward to hearing from you!
Best,
Paula
The Lacy Bra
I am very pleased with this bra it is nice and soft and very comfortable. I am very pleased with your service and delivery.
18 marzo 2022
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Retournierungsmöglichkeit ist nicht klar
Der Lucy Breeze ist bequem, die bestellte Grösse passt. Er wurde pünktlich geliefert. Falls er aber nicht gepasst hätte, wüsste ich nicht, wohin ich ihn hätte retournieren müssen.
18 marzo 2022
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Good service and quality very easy…
Good service and quality very easy understand thank very much
17 marzo 2022
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Great bras
Very pleased with my bra they fit perfectly and l loved the origami it made my day
17 marzo 2022
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bad customer service. the bra was not new did not have inserts. Returned it to address given, paid Royal Mail (tracked). Today returned to me as refused acceptance. Rubbish.
Very bad customer service.
17 marzo 2022
Non scritta su invito
Risposta di The Lacy Bra
Hi Pamela,
Thank you for taking the time to write a review!
It sounds like you have had a terrible experience with our company.
I am so sorry to hear that the overall quality of the bra did not meet your expectations and that our Customer Support Department failed to assist you.
As a general rule, we accept all returns as long as the product was unworn, unwashed, and still has all the tags attached. I would love to do a bit of investigating, find out what happened here, and make sure that it never happens again.
It seems like we completely mishandled your case. Please accept our sincerest apologies for all the trouble we have caused you.
All we want right now is to find a way to make it right. Please contact me directly at paula@thelacybra.com, and I will be more than happy to help get your money back.
Looking forward to hearing from you!
Best,
Paula
Late on arrival but WORTH THE WAIT!
It took two and a half weeks for my Lacy Bra to arrive but I have to admit that it was WORTH THE WAIT. In my over 60 years of existence I have purchased different types of bras ranging in prices up to ridiculously expensive; but this is the first one that's made me feel very, very comfortable and for me comfort is very important. Have ordered more and told family and friends about The Lacy Bra!!!
17 marzo 2022
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Very comfortable bra.
Very comfortable bra.
My only issue was that it took a long time for delivery.
16 marzo 2022
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This is an amazing bra
This is an amazing bra, I really like it, very comfortable, supportive, customer service people very supportive, helpful,
I ordered 2, beige, pink one, very comfortable, no underwires, very pretty!
I love the fact that in opens in the front,…Great job you guy’s thanks so much!
Very happy with my purchase!…..♥️
14 marzo 2022
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I ordered my regular size and it was…
I ordered my regular size and it was tight. So I am exchanging it for a size up. I love the look and feel of the bra and am looking forward to my replacements.
14 marzo 2022
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Sorry to say but appalled at the…
Sorry to say but appalled at the service I got, I ordered 3 bras in 3 colours as they were in stock. I was waiting 2 months before I asked where my order was, customer service said they apologized but the colours I ordered were no longer in stock, so what they really meant was they forgot about my order.
I should of got a refund but the lovely assistant talked me around to getting the bra in other colours and said I would be an urgent priority.
2 weeks later 3 bras turned up 2 with tags n labels and 1 with no tags or labels just screwed up into a different type of bag to the other bras which was odd. I did not open any of the packaging as the colours were not what I expected I just wanted to send them back after this.
I have tried with every breath to send these bras back to obtain a full refund, but they expect me to pay for full cost of postage to a country I've never heard of, even though the bra has obviously been worn it definitely is not new and is unacceptable that I have to pay for a garment that as been worn by someone else especially under the circumstances. Its unhygienic and disgusting.
Please be warned.
13 marzo 2022
Non scritta su invito
Risposta di The Lacy Bra
Hi Wendy,
Thank you for bringing this situation to our attention!
I can see that you have had quite an unpleasant experience with our company. Please accept our sincerest apologies for all the trouble that we have put you through!
I am really sorry to hear that you were dissatisfied with the overall quality of the bras. It sounds like they even appeared to have been used. That is not acceptable by our standards at all!
And to make matters worse, trying to return the items for a full refund has proven to be much more difficult than it should have been.
I understand how disappointing this whole experience must have been for you, and all we ask is that you give us the opportunity to make things right.
Please contact me by email at paula@thelacybra.com, and I will be happy to help you get your money back.
Sincerely,
Paula
I got two orders but only one package
I got two orders but only one package, and I wasn’t sure if they both came in the same package. There was no invoice and I did not receive an email with my order either. I do like the bras however Only one came with a zipper in the front the rest are all clasps closures.
13 marzo 2022
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Comfort shape and pretty
This is the second time I've bought this bra, this time I got 3!! Having had breast surgery, I find it hard to get supporting, comfortable and nice bras however this one does the trick. It gives a great shape, ties at the front and keeps its shape when washed.
13 marzo 2022
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I really like this bra
I really like this bra. I am in the process loosing 30 pounds so it may fit differently as I travel this journey. As of right now, it's a bit snug but I know it will not remain that as the pounds shed. Overall it's very comfortable.
12 marzo 2022
Non scritta su invito
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