Entire experience was over the internet and phone from the United States. They couldn’t have been more helpful. Initial ear piece bought as a surprise for my wife was too small. Was able to exchange w... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Great customer service- questions via chat room were answered quickly and item arrived as per delivery details on website. Very pleased with my product as I’ve been searching for ages for just the rig... Leggi di più
L'azienda ha risposto
Første gang jeg handlede med The Jewellery Room, men bestemt ikke sidste. Havde booket en tid, da jeg skulle købe smykke til min datter, der fylder 18 år slut august. Fik virkelig god bet... Leggi di più
L'azienda ha risposto
Thank you for giving us the opportunity to purchase Maria Nilsdotter's creations in Israel! Thank you for shipping your orders to Israel! 🇩🇰❤️ Tak fordi I giver os mulighed for at købe Maria Nils... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The Jewellery Room is the global home for fine designer jewellery, based in Copenhagen. Founded in 2020 by sisters Pernille and Charlotte, who each bring more than 20 years of experience in the jewellery industry, our mission is to connect customers around the world with carefully selected independent jewellery designers. Every piece in our collection is handpicked by our jewellery experts, chosen for exceptional craftsmanship and timeless design. We work closely with each of our designers to ensure that the jewellery we offer is of the highest quality – pieces made to last a lifetime. With a strong commitment to responsibility, we review each designer against strict criteria to ensure their sourcing and production reflect our values. This means you can wear every piece with pride. We know that buying jewellery is often a meaningful decision, whether it’s a way to celebrate yourself or a loved one. That’s why customer satisfaction is at the heart of everything we do. Our goal is not only to ensure that every purchase feels safe and special, but also to build long-lasting relationships with customers who return to us with confidence. At The Jewellery Room, we are honoured to guide you through your jewellery journey – and we look forward to being part of your story.
Informazioni di contatto
Møntergade 16, 1116, København K, Danimarca
- customercare@thejewelleryroom.com
- thejewelleryroom.com
4,7
Eccellente
688 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I cannot praise this store enough
I cannot praise this store enough. My necklace is exquisite! Exactly as described and it can beautifully packaged and in quick time. There is so much choice here, with unique and contemporary pieces from individual and super - stylish designers , which is what first attracted me to The Jewellery Room and I shall be making more purchases , for sure. Thank you so much star 🌟 🌟🌟🌟🌟🤩🤩🤩
25 ottobre 2025
Non scritta su invito
Risposta di The Jewellery Room
Dear Joy,
Thank you so much for this amazing review 💫
We’re absolutely thrilled to hear how much you love your necklace — and it makes us so happy that you appreciate our collection of unique and contemporary designer pieces.
We can’t wait to welcome you back for your next jewellery treasure! ✨
Warm wishes,
Jennifer
The Jewellery Room
Jeg skulle ombytte en vare og jeg fik…
Jeg skulle ombytte en vare og jeg fik en rigtig god og hurtig vejledning i, hvordan jeg kunne gøre det. Det var nemt og enkelt og jeg oplevede en god service i hele processen. Det tog dog lidt lang tid med ombytningen.
7 ottobre 2025
Risposta di The Jewellery Room
Kære Charlotte,
Tak for din venlige anmeldelse, vi er glade for at alt gik glat, og at ombytningen også lykkedes til sidst 😊
Mange venlige hilsener
The Jewellery Room
Risposta di The Jewellery Room
Kære Cathrine,
Tak for din søde anmeldelse, vi vil glæde os til at byde dig velkommen en anden gang 🤗
Venlig hilsen
Jennifer
The Jewellery Room
Hurtig levering og fint smykke
6 ottobre 2025
Risposta di The Jewellery Room
Kære Anette,
Tak for din anmeldelse, vi håber du vil elske det smukke smykke ✨
Venlig hilsen
The Jewellery Room
Risposta di The Jewellery Room
Dear Gordon,
Thank you so much for your review 😊
We’re thrilled to hear the product, communication, and delivery hit the mark.
Hope to welcome you back to The Jewellery Room again soon! ✨
God pris og hurtig levering
3 ottobre 2025
Risposta di The Jewellery Room
Kære Stefan,
Tak fordi du tog dig tid til at anmelde os, vi er glade for at alt levede op til forventningerne 😊
Rigtig god weekend ☀️
Risposta di The Jewellery Room
Kære Christel,
Mange tak for din søde anmeldelse, lad os endelig vide hvis vi kan hjælpe dig en anden gang 😊
Venlig hilsen
Jennifer
The Jewellery Room
Risposta di The Jewellery Room
Kære Søren,
Tak for din venlige anmeldelse, vi håber at byde dig velkommen hos The Jewellery Room igen snart 😊
Fantastisk service ☺️ hurtig levering og…
Fantastisk service ☺️ hurtig levering og flot ring som levede 100% op til forventningen..
1 ottobre 2025
Risposta di The Jewellery Room
Kære Bente,
Tak for din venlige anmeldelse, vi er så glade for at du elsker den smukke ring. Lad os endelig vide næste gang vi kan hjælpe dig 🤗
Venlig hilsen
Jennifer
The Jewellery Room
En god oplevelse at handle med Jewellry…
En god oplevelse at handle med Jewellry Room
22 settembre 2025
Risposta di The Jewellery Room
Hej,
Mange tak for din venlige anmeldelse, vi vil glæde os til at hjælpe dig en anden gang 😊
Venlig hilsen
Jennifer
The Jewellery Room
Delivered a fantastic product
Delivered a fantastic product. as advertised and promised
15 settembre 2025
Risposta di The Jewellery Room
Thank you so much for your kind review, we hope the jewellery will bring you joy for years to come 🤗
You can be proud of your products
You can be proud of your products! Modern, good quality, on point :-) suits soo good 🥰
19 settembre 2025
Risposta di The Jewellery Room
Thank you so much for your wonderful words 🥰
We’re so happy to hear that you love the design and quality – it means the world to us! Enjoy wearing your new jewellery 💎
Risposta di The Jewellery Room
Dear Anna,
Thank you so much for your kind review ✨
We’re thrilled to hear that you’re happy with the quality of your jewellery and the fast delivery. We hope you’ll enjoy your piece for many years to come 💎
Helt fantastisk service......
Helt fantastisk god og personlig service. Da min ordre hastede, gjorde man alt hvad man kunne for at imødekomme mine ønsker, det lykkedes og jeg modtog varen inden for ganske få dage :)
16 settembre 2025
Risposta di The Jewellery Room
Kære Nina,
Tusind tak for din venlige anmeldelse, det betyder meget for os 🤗 Vi glæder os til at hjælpe dig en anden gang.
Venlig hilsen
Jennifer
The Jewellery Room
Good online shopping experience and…
Good online shopping experience and amazing customer service
27 agosto 2025
Non scritta su invito
Risposta di The Jewellery Room
Dear Søren,
We’re thrilled to hear that you had a great shopping experience and that our customer service made a positive impression. It truly means a lot to us 💎
Have a great day 🤗
Best wishes,
Jennifer
Thejewelleryroom.com
I bought this as a birthday present for…
I bought this as a birthday present for my wife and from the website I was able to get exactly the right style and size. It is a beautiful ring and just what was asked for. Thank you for making it so easy
15 settembre 2025
Non scritta su invito
Risposta di The Jewellery Room
Dear Ian,
Thank you so much for your kind review ✨ We’re delighted to hear that you found the perfect ring for your wife’s birthday, both in style and size. It makes us so happy to know it was just what you were looking for 💍
We truly appreciate you choosing us, and we hope the ring will bring joy for many years to come 💎
Fin oplevelse.
Fin dialog med Jewellery Room, da jeg havde spørgsmål. Jeg blev dog stillet i udsigt at de ville fremrykke levering ifht det på hjemmesiden oplyste, men den endte med at komme 2 dage senere. Derfor “kun” 4 stjerner.
Men ellers er det mit 2. Køb hos dem, og det fungerer igen rigtig godt.
28 agosto 2025
Risposta di The Jewellery Room
Kære Heidi,
Vi er rigtig glade for at høre, at du har haft en god dialog med os 🤗
Vi gjorde alt, hvad vi kunne, for at få designeren til at sende hurtigere. Men når det drejer sig om håndlavede smykker, som sendes fra forskellige steder i verden (i dette tilfælde USA), er det desværre ikke altid muligt at fremskynde leveringen yderligere.
Vi håber at den smukke halskæde vil bringe dig glæde i lang tid fremover 💎
Quick delivery and very well packaged
1 settembre 2025
Risposta di The Jewellery Room
Dear Tim,
Thank you so much for your kind review ✨
We’re happy to hear that your order arrived quickly and was well packaged, and look forward to welcoming you again at Thejewelleryroom.com. Have a great day💎
Not like the picture
Not at all what i hoped for. Ordered a silver/gold ear cuff. Came all silver and looks bulky.. on the picture it was more think and elegant. Of course i understand that a picture does not reflect 100% but still.. and the cuff is so hard, impossible to put on the ear.. sadly had to send back and pay for shipping.
Waiting for the refund.
Update:
I can see they received my package on September 15th.
It is October- I have not received my money back.
31 agosto 2025
Risposta di The Jewellery Room
Dear Liudmila,
Thank you for your feedback. I’m sorry to hear the ear cuff wasn’t as expected and that you had to return it. Once your return has been processed, your refund will be issued right away, and you’ll receive an email confirmation.
We hope to help you find another stunning piece that you will love ✨
Amazing service!
One of the best services I have experienced online. They are very accommodating and super quick with responses. I am very pleased with my first purchase which was the rosas ring by Wouters & Hendrix. And to top it all off, super fast delivery. For reference, I am from UK.
5 settembre 2025
Risposta di The Jewellery Room
Dear Saba,
Thank you so much for your kind review, it was our pleasure helping you 🤗 Enjoy the stunning ring ✨
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