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Valutata 4 stelle su 5

I received a the pink/burgundy oversized satin PJ's as a gift. They are very comfortable and the size is great (I am a 12 and got a size Small) however the top could do with an extra button at the top... Leggi di più

Valutata 5 stelle su 5

This is my favourite pyjama brand. I fell in love with their peacock feather print years ago, and now own several different styles and types of their pyjamas, plus ones for my family, and a dressing g... Leggi di più

Valutata 1 stelle su 5

I purchased these PJs in a size M, but the bottoms are huge and extremely long. The fabric also feels like a plastic bag, uncomfortable and sticky against the skin. I would have returned them, but unf... Leggi di più

Valutata 1 stelle su 5

Glossy website, order arrived and item smelt disgusting. Returned item and was charged for return.Can not reccomend this company at all, how a smelly product gets through their quality control says th... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. Negozio di abbigliamento per bambini
  3. Grossista di vestiti e tessuti
  4. Fornitore di abbigliamento
  5. Negozio di abbigliamento uomo
  6. Negozio di abbigliamento donna

Scritti dall'azienda

THEIR NIBS hand painted designs printed on women's, children's and men's nightwear also specialising in accessories and home products. Super soft cotton pyjamas, nighties, dressing gowns and robes plus unique homeware.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

117 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 69% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Poor quality and arrived badly creased

Returned pyjamas as they were really not of the quality and standard I expected for £38.
Material very thin and see through and they arrived terribly creased which just made them look cheaper. They were meant to be a gift but too embarrassed to give as a present.

24 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

Very weird fit and sizing

16 luglio 2023
Non scritta su invito
Logo di Their Nibs

Risposta di Their Nibs

Hi there!

I'm sorry to hear the PJs were not a good fit for you.

We have a 30 day returns period. If you would like to return or exchange your purchase please follow the link below for full information and instructions:
https://www.theirnibs.com/pages/returns

Valutata 3 stelle su 5

Disappointed

Disappointed. I got the shorts pyjamas since it’s been so hot, got the hummingbird ones last year and loved them! For some reason they’ve changed the style of the shorts to be quite tight around the thigh, making them ride up terribly, extremely uncomfortable. I foolishly assumed they’d be the same as my other pair, how wrong I was. However the quality is still great and the pyjamas shipped super fast, just a shame they didn’t fit.

17 giugno 2023
Non scritta su invito
Logo di Their Nibs

Risposta di Their Nibs

Hi there

I'm so sorry to hear you are having trouble with the fit of your new shorties.

We’ve checked your order history and it seems the White Hummingbird Shortie PJs ordered last year were size Small but the Orange Carousel Shortie PJs just received are size XS.

Please contact Heather at customer service on info@their-nibs.com and let us know if you would like to return for an exchange to size Small.

Many Thanks
Their Nibs

Valutata 1 stelle su 5

Purchased a pair of cotton pyjamas size…

Purchased a pair of cotton pyjamas size medium. Bottoms are huge & the top would fit a size 10, which is a very neat fit size 10. Way off sizing

24 aprile 2023
Non scritta su invito
Logo di Their Nibs

Risposta di Their Nibs

Hi Bev,

Sorry to hear the pyjamas are not a good fit for you.
If you contact our customer services team on info@their-nibs.com they will be able to check the sizing of your pyjamas and either sort out a replacement (n the case of a sizing fault) or provide returns and exchanges information.

Many Thanks

Valutata 1 stelle su 5

Not the standard I was expecting.

I purchased size M. I am 5 foot 5 and a half inches tall and weigh 8 stone 11 lbs.
The problem: I find the body of the trousers is too short. The measurement between the waist and the crotch is too short, making them very uncomfortable. I feel they need to be three to four inches longer in the body to be a comfortable fit especially for sleeping in. I find the pyjama jacket to also be three to four inches too short. For it to be comfortable and overlap the pyjama trousers properly the top does need to be longer. My view is that the pyjamas have been skimped of material and not the standard I was expecting.

7 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

I'm a fan

Have bought two pairs of the beautiful peacock blue pyjamas - one as a gift for christmas and one now for myself. They are beautiful. I like that they have pockets. The fabric feels nice to wear. Delivery was quick too.

22 marzo 2023
Non scritta su invito
Valutata 2 stelle su 5

Sizing Way Off

Quite long delivery time but not a major issue. The sizing however...I am a size 14 and ordered the L. They are absolutely huge, easily fit a size 20 - 22. The top nearer a size 16. Their Nibs described them as being 'roomy' however the bottoms won't even stay up they are that big. I'm definitely not a size 12 which is why I didn't order the M (for sizes 12 - 14). Fabric is OK although no stretch at all. Design is quite nice hence to 2 stars.

18 marzo 2023
Non scritta su invito
Logo di Their Nibs

Risposta di Their Nibs

Hi there!

Our PJs are designed to be an oversized fit so the Large will be roomy even on a UK size 16. If you're looking for a closer fit, comparable to a high street 14, then our size Medium would be your best bet. If you'd like some stretch in the fabric you'd need to go for one of our Jersey options, as the Poplin cotton is 100% cotton (no elastane).

As long as the pyjamas have not been worn and have their labels, tags and spare button attached you can return them for a size exchange within 30 days of purchase. Full info here:
https://www.theirnibs.com/pages/returns

Many thanks for getting in touch!

Valutata 5 stelle su 5

Nibs Superfan here!

I now have three pairs of Their Nibs cotton pyjamas. Lovely crisp print, pretty piping and pockets in two of the three pairs. You can never have too many pockets.
They need to be pulled straight as soon as they come out of the wash so they don't crease too badly as they dry.
Wash after wash the buttonholes remain tight which is a major issue for me with other brands I've tried that won't stay fastened. These do!

10 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Present for my daughter

Ordered my daughter, some pyjamas for Christmas i’ve got the wrong size straight away Their Nibs change them straight away without any problem .. if you’re thinking of getting a present for anyone definitely get pyjamas, quality and the design make a perfect present

25 gennaio 2023
Non scritta su invito
Valutata 1 stelle su 5

very faulty fabric

I had a pair of these bought for me as an xmas present and I really liked the flamboyant print, so much in fact I quickly bought another pair. I'd had them for about a week and I was sitting with my legs crossed when the seat split in two like a big grin on my six.
I don't understand why they felt very comfortable and they weren't exactly tight. The only conclusion I could come to is there was a fault in the fabric

17 gennaio 2023
Non scritta su invito
Logo di Their Nibs

Risposta di Their Nibs

Hi Raddy, really sorry to hear this, it could have been a fault in the fabric in just the wrong place, occasionally this can happen :( Please do return them for an exchange or a full refund, whichever you prefer. We couldn't find your name among the orders so thought best to reach out through Trustpilot.

Their Nibs

Valutata 5 stelle su 5

Really excellent cusomer service & lovely designs

Really excellent cusomer service - they went above and beyond for me. Also a very reasonable price, and suh beautiful design. Ordered cotton PJs on a Friday with postal strikes and only a week to go till Christmas so chose courier delivery. They answered my question and had them packed up ready to go over the weekend and I received them on the Tuesday. They turned out too big so I returned them asking if I'd get them back in time for a birthday or whether I'd need to pay for courier delivery again. Thye emailed back they they despatched them by First class post.
I'm puzzled by the variability of responses on Trustpilot but would say they are very reasonably priced and mistakes can and do happen. Also, at that price, I am perfectly happy to pay for the return postage to them; that seems only fair. The critical thing is customer service and I can't fault them on it at all. Thank you, Their nibs!

9 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

I bought some pyjamas as a xmas present…

I bought some pyjamas as a xmas present for my granddaughter. Unfortunately they were too long in the leg although the material was lovely as was the print. I returned them and received a refund a couple of days after they were returned. I would definitely shop with them again as the service was excellent.

5 gennaio 2023
Non scritta su invito
Valutata 1 stelle su 5

Never arrived

I can not comment on the quality of the products as my issue was that I never received the delivery. 5 weeks after placing the order (a Christmas gift for my sister), the Royal Mail tracking site still says they are expecting the product. Their Nibs confirmed they were despatched but they seen to have disappeared.
Upon contacting customer service approx 3 weeks after placing the order, I requested a refund which was issued but unfortunately not in time to get a replacement present for Christmas. Very disappointing. I should also mention the only delivery option was €10 which I consider quite expensive.

19 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Men's pyjamas do not have a fly in them…

Men's pyjamas do not have a fly in them which is probably a way for them to save a small amount of money in manufacture........ but I did not find out until after wearing them so could not return or exchange. Very arrogant response when I contacted them by email to ask whether this is a design fault....very unhelpful.

28 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Great customer service.

Ordered two pairs of PJ's, one Satin and one cotton. Love the prints and styles but had a problem with the quality of the cotton pair. Sent and email and photos got an immediate response with an apology and the promise of a replacement. Sent straight away by courier and told to keep the faulty pair if I can do anything with them. My pet hate is bad customer service but they went above and beyond. These items are made in India, not expensive and you are almost bound to get the odd reject and some will get missed in quality control. The key is in keeping your customer happy if something does go wrong by acting promptly and sorting it and I am one happy customer.

20 dicembre 2022
Non scritta su invito
Valutata 2 stelle su 5

The cheapest quality

The cheapest satin, threads coming off everywhere, wonky pocket. Just awful pyjamas. Thankfully ordered early for Christmas so had time to send them back and got issued a full refund, but just dire quality.

30 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Fabulous PJs

Delighted to receive some gorgeous’their nibs’ PJ’s from my friend today.
What a lovely suprise !!!
Great fit, really comfortable and fabulous bold print which I love.

11 ottobre 2022
Non scritta su invito

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