The Infinite Loop Recensioni 358

TrustScore 5 su 5

4,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I couldn't believe my luck, when I found Infiniteloop. I read reviews, watched YouTube posts, before going to them and I wasn't disappointed. Not only did they change the battery in my mid 2015 MacBoo... Leggi di più

Valutata 5 stelle su 5

Infinite Loop identified my Mac fault quite quickly and informed me with estimated repair costs within 48 hours. Their charges were fair and would certainly use their services again if needs be. Their... Leggi di più

Valutata 5 stelle su 5

Love the not so new studio, my first visit in the new location at Hylton Street was successful, great service and lovely team. Highly recommend infinite loop for all your apple needs.

Valutata 5 stelle su 5

I paid for a repair to my partners old iPod classic. Infinite loop replaced the battery and software and it is now working perfectly. Infinite loop gave me a quote for the works needed, and kept me in... Leggi di più

Dettagli dell'azienda

  1. Servizio di riparazione computer
  2. Servizio per computer
  3. Negozio di computer usati

Scritti dall'azienda

With over 32 years experience repairing and selling Apple devices, you can be assured they are in safe hands with us. Whether you need a new iPhone screen or you are looking to buy a new MacBook, we can help. We pride ourselves in our customer service and attention to detail, we always go the extra mile to ensure our customers are happy. Give us a call today.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

358 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

iPod classic

Great service, repaired my device twice and both times they kept me updated every step of the way and repaired my device quickly and efficiently.

5 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent service and quickly repaired…

Excellent service and quickly repaired by MAC screen. Also clearly communicated on additional repairs required. I would like to thank speedy service as repairs were required by a deadline. If you required repairs Infinite loop is the place to go. My son is very happy, like a new machine..

22 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Macbook pro brought back from the dead

Just got my macbook pro M1 back after it had completely stopped turning on, I took it to apple first but they were just going to change the motherboard and I was going to loose all my data and it was going to cost nearly £1000... so i tried Infinite loop not only did they fix the problem for less than half the price I lost NO data and they kept me in the loop the whole time, this was very reassuring and everything was carried out exactly as they promised.
I cant recommend them enough and I will definitely use them, again.
Fantastic Company

24 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Professional repair with great customer care

I had a great experience with Infinite Loop. They repaired my MacBook Pro motherboard and replaced the screen, and during the process they also identified a keyboard issue caused by minor liquid damage, which they replaced free of charge as a goodwill gesture.
Communication was clear throughout, pricing was transparent, and the team were professional and helpful. I really appreciated the care taken with the repair and the warranty support offered.
Would definitely recommend them for Apple repairs.

21 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Quick, friendly service

The team at Infinite Loop were fantastic. They're friendly, knowledgable, and very responsive. Helped fix my water damage issue at a very reasonable cost and within a fair timeframe, even during the holidays. Highly recommend!

5 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

MacBook keyboard replacement

Quick and efficient service replacing my MacBook keyboard, and proactive in flagging the need for a new battery too, so now feels like I have a laptop with an extended shell life

18 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Terrible – avoid at all costs

Terrible, terrible service. Avoid at all costs.

1) Infinite Loop "repaired" my laptop's broken screen in August of this year.
2) I notified them on 10/11 that the issue had reoccurred and returned it to them.
3) They did not pay the correct postage for the collection, so the laptop was "lost" temporarily. After some to and fro (where I had to chase them for an update), it was eventually located.
4) They informed me on 24/11 that the recurrence was due to some damage that happened to the laptop after it was returned to me, from perhaps "being in a bag" etc The unit sits on my office desk, so I could not see how this could have occurred.
5) I disputed the report and suggested that I would reflect the experience in a customer review – but a telephone conversation, with the owner convinced me that they were perhaps acting in good faith. We agreed to chalk it down to experience. We also agreed that you would contact me with an offer for the laptop (for parts), as I had bought a replacement.
6) This offer never materialised, and after some chasing, they eventually returned the laptop to me.
7) Upon examining the laptop, I could see that there was next to no damage on the item. I felt that I was being taken for a ride and decided to ask for a refund – which was flatly refused.

The poor work on my laptop, combined with awful customer service, means I will never use Infinite Loop again.

1 gennaio 2026
Non scritta su invito
Logo di The Infinite Loop

Risposta di The Infinite Loop

Thanks for your review Frank.

Sadly, the old adage, you can't please all of the people all of the time!

We did indeed repair your computer in August on time and on budget. This apparently was not worth of a good review. It is a sad reality that 1 in 10 happy customers will never leave a positive review, but every unhappy one will make it their mission to post negative reviews on every review site they can find.

You then contacted us in November regarding issues with your repair, however in this instance we had to use Royal Mail, as opposed to UPS. We only ever do this when the customer tells us they can't print a label. We use UPS because they are the most reliable courier. Royal Mail said we had not paid sufficient postage, but upon weighing the parcel, we had indeed paid the correct postage. We received zero information from Royal Mail about delayed delivery but when the customer chased to see if we had received it, we pursued the matter immediately with Royal Mail.

Upon inspection the laptop showed clear signs of wear and tear, significant marks on the casing of the display. We always take photos of this damage when we see it. Our engineer with decades of experience deemed the damage to be user induced. MacBook screens are very fragile. In instances like this, we know from experience that our supplier would reject any warranty claim. Normally in instances like this we offer a replacement at cost price and not charging labour. We don't want to profit from a customers misfortune. We try to do the right thing! Why on earth wouldn't we do this? If replacing under warranty is available, we do so. To not do so would be to upset a customer for zero gain. All it would cost us time. This is why we offer such a long warranty in the first place

While our customer service was not terrible, we could have done better in our communication.

I would urge anyone reading this review to take a broad view and consider the over 900 reviews we have across Trustpilot and Google, almost all being 4 and 5 stars over the last couple of years.

Valutata 5 stelle su 5

MacBook Screen Replacement

I had a MacBook screen replacement and was given a professional and efficient service from start to finish.
I would have no problem in recommending infinite loop to carry out further repairs.

Simon from Tamworth 13/8/25

13 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

I rarely write reviews

I was so delighted with the excellent ,friendly, helpful and knowledgable service that I am moved to write a review.I took in a 12 year old iMac which was unbelievably slow for a diagnosis, they told me it would need a lt of money to repair it and offered me a refurbished newer and larger iMac for less money. I am
very pleased with my new machine.

3 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

I would rate Infirnet loop to do my mac…

I would rate Infirnet loop to do my mac repairs as fast reliable service very helpful to my needs etc I had taken a older mac to be upgraded but was told as much as it would cost it was better to buy a reconditioned one which was a great price and worked out much better for me thank you guys 👍👍

27 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Infinite Loop identified my Mac fault…

Infinite Loop identified my Mac fault quite quickly and informed me with estimated repair costs within 48 hours. Their charges were fair and would certainly use their services again if needs be. Their free collection and delivery service is useful to know as I live 25 miles from their base. Would I recommend Infinite Loop for Mac repairs ? In my case most definitely.

7 novembre 2025
Non scritta su invito
Valutata 3 stelle su 5

Up and down

Some things have gone well, some less so. But you have to write a review to get the full 12 months of warranty!

30 ottobre 2025
Non scritta su invito
Logo di The Infinite Loop

Risposta di The Infinite Loop

Hi. Our standard warranty is 6 months (Apple only offer 90 days) We offer a paid upgrade to 12 months or we offer it free if you leave a review. Thanks for taking the time to leave a review. If you would like to email us quoting your job number so we can analyse what we can do better,

Will

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