Gave 5 stars and hit complete. Was denied because coerced to write words as well by trustpilot.com. So wrote these words to bypass the communist dictatorship of this platform. Should not ever be force... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Professional, prompt, thorough & diligent. Penelope is great at organising and getting things done, Dr Patrick doesn’t rush, takes a balanced view and searches for optimal state. Feeling very happy wi... Leggi di più
This is no Gimmick!! At 42, feeling the best part of very average, asking myself what is wrong with me....engaged with The Hormone Lab team, and went through the initial review & treatment process.... Leggi di più
L'azienda ha risposto
Recommend these guys highly. Very detailed care to get me started on my TRT journey. Reasonably priced and easy eScript prescriptions.
Dettagli dell'azienda
Scritti dall'azienda
The Hormone Lab is an Australian telehealth clinic specialising in doctor-led hormone and weight management programs. We began with a clear mission: to provide men with safe, evidence-based care for hormone health, including testosterone replacement therapy (TRT). Our approach is built on three pillars: personalised treatment, medical expertise, and ongoing support. Every patient receives a tailored care plan following thorough medical screening and consultation with experienced doctors. Whether you’re addressing symptoms of low testosterone, looking for support with weight management, or simply seeking clarity on your health, our team is here to guide you. At The Hormone Lab, your well-being comes first. We’re committed to helping you feel informed, supported, and confident in your care.
Informazioni di contatto
525 collins street , 3000, Melbourne, Australia
- 1300024412
- support@thehormonelab.com.au
- thehormonelab.com.au
4,8
Eccellente
61 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Good so far
Good so far. Dr explained everything to me and have a plan that I think should help.
10 dicembre 2025
The whole experience was smooth & easy
The whole experience was smooth & easy. Feeling better already after 1 week. Highly recommend!
30 ottobre 2025
Great customer service and even better value for money
Great customer service, understanding and they explain everything perfectly, nothing seems to much trouble for them. Very easy to deal with and you buy the medication direct from the chemist saving $$$ every month :)
30 ottobre 2025
Risposta di The Hormone Lab
Thanks so much for your review, G! We’re really happy to hear you’ve had a great experience with our team and found the process clear and straightforward. It’s great that our approach helps you save on medication too - we want treatment to be both effective and accessible.
Appreciate you taking the time to share your experience!
I had tried a competitor and they…
I had tried a competitor and they didn't reply. When I made an online submission with the Hormone Lab, I was contacted very promptly and provided all the information necessary. Very pleased so far. The Doctor I spoke to was thorough. Highly recommended.
20 ottobre 2025
Risposta di The Hormone Lab
Thank you so much for your feedback, Nav. We’re really glad to hear you had a positive experience and that our team was able to get back to you promptly. We pride ourselves on providing thorough, doctor-led care and clear communication from the very first step.
Appreciate you taking the time to share your experience and for recommending us!
Great advice that you can trust.
Great evidence based advice that is presented conveniently and in a way that is easily understood. I feel like I'm on my way to reaching my goals
21 agosto 2025
Risposta di The Hormone Lab
Thank you for your kind words. We’re really glad you’ve found the advice clear, evidence-based, and easy to follow. It’s great to hear you feel on track towards your goals, and we’re here to support you every step of the way.
Great service with transparent pricing…
Great service with transparent pricing and no hidden fees. My Doctor actually wanted to help me and didn’t apply a one fits all approach. Would happily recommend.
15 agosto 2025
Risposta di The Hormone Lab
Thank you for your feedback. We’re so glad to hear you appreciated the transparent pricing and personalised care. At The Hormone Lab, we know that every patient is different, and we pride ourselves on tailoring treatment to individual needs. We really appreciate your recommendation
This is no Gimmick!!
This is no Gimmick!!
At 42, feeling the best part of very average, asking myself what is wrong with me....engaged with The Hormone Lab team, and went through the initial review & treatment process.
What can i say....ridiculously life altering positive change, one that I could not recommend higher.
If you are feeling out of sorts, no drive, do yourself a favour and get yourself tested!!
26 luglio 2025
Risposta di The Hormone Lab
Thank you so much for sharing your journey. We’re really pleased to hear the positive changes you’ve experienced since starting with The Hormone Lab. Our goal is always to provide clear answers, supportive care, and treatments that make a real difference. It’s wonderful to know this has had such a meaningful impact for you, and we truly appreciate your recommendation.
I’m very happy with the hormone lab…
I’m very happy with the hormone lab they respond almost straight away. And answer all my questions and help any way they can. Customer service is outstanding.
28 giugno 2025
Non scritta su invito
Risposta di The Hormone Lab
Thank you for sharing your experience. We’re so pleased to hear our team has been responsive and helpful for you. Providing outstanding support and answering questions promptly is something we pride ourselves on, and it’s wonderful to know this has made a difference for you.
Risposta di The Hormone Lab
Thank you for your kind words. We’re glad you’ve found our team to be efficient and supportive — it means a lot to know we’re helping in the right way.
My thoughts towards the Hormone lab has…
My thoughts towards the Hormone lab has been a positive one. They have helped me feel better with my current treatment. I would highly recommend them to anyone needing help with hormones and health.
24 giugno 2025
Non scritta su invito
Risposta di The Hormone Lab
Thank you for your kind words and recommendation. We’re delighted to hear you’ve had a positive experience and that your treatment has helped you feel better. Supporting our patients’ health and wellbeing is always our top priority, and it’s wonderful to know this has made a difference for you.
Dr Joe Patrick has given me my life…
Dr Joe Patrick has given me my life back by supporting me on my trt journey and monitoring my progress closely to make sure I’m on the right track . I’m a different man from 6 months ago and I feel each day gets better
Thanks again
24 giugno 2025
Non scritta su invito
Risposta di The Hormone Lab
Thank you for taking the time to share your experience. We’re so glad to hear that you’ve felt such a positive impact on your journey. At The Hormone Lab we’re committed to careful monitoring and ongoing support, and it’s wonderful to know this approach has made a real difference for you. We look forward to continuing to support your health and wellbeing.
Every thing as gone very smooth and…
Every thing as gone very smooth and easy all so very helpful
23 maggio 2025
Risposta di The Hormone Lab
Thank you so much for sharing your experience. We’re really pleased to hear everything has been smooth and helpful for you. Our team at The Hormone Lab is committed to making the process simple, clear, and supportive at every step. We appreciate your feedback and look forward to continuing to support your health journey.
No contact since initial prescription…
No contact since initial prescription in December 2024. I have provided the 6 week follow-up bloodwork. Zero contact and my initial prescription has run out. I have attempted to call, only to be told my message will be forwarded to the relevant department. No response to emails. Still being debited $100 a month.
**EDIT**
I had an appointment to speak to the doctor on 08/09/2025. Leading up to this, for a couple of months at least I had been considering cancelling my subscription for financial reasons. I booked this appointment to discuss blood test results, which was requested by The Hormone Lab, but I was also going to discuss discontinuing my therapy/cancellation. I didn't receive any calls that night for the appointment. I then emailed THL to request to cancel my subscription, as I was more or less going to anyway.
As it turns out, finding out through an email reply to my cancellation request from THL, the doctor did try to call me twice for my appointment. I had no missed calls in my call logs on my phone, so there must have been some sort of phone or network glitch on my end. No fault of either myself or THL, naturally.
That email response in question however, was quite rude if I'm being honest, I was somewhat shocked at the response. I've missed appointments like this with other businesses in the past and never had a response like this. I felt like I was being told off like a child. Here is the reponse, copy pasted (omitting the senders and doctor's name) as there is no way to add a screenshot via this edit it that I can see:
"Hi Timothy
Thank you for your email and your cancellation will be processed immediately.
You had an appointment with Dr. ******* yesterday. He tried to call you at 6.35p.m. and again
at 6.45p.m. and had no answer. We appreciate notification of a cancelled or postponed appointment, please, as Dr. ******* is very much in demand and your time could have been given to another patient.
We wish you well on your journey to better health and please don't hesitate to contact us if we can be of any assistance in the future."
**EDIT part 2**
I've received another response from them with a screenshot of the number they dialed. It had 11 digits, one extra digit in it. Australian mobile numbers have 10 (in the 04******** format)... and I've received a call from them before when I first started treatment so I know they have my details correct. This is a joke. $100 a month subscription by the way
29 gennaio 2025
Risposta di The Hormone Lab
Hi Timothy,
Thank you for your feedback. We sincerely apologize for the delays you've experienced, and we understand your frustration.
As soon as we saw your review, your concerns were addressed immediately, and an email has been sent to you confirming the details of your treatment and next steps.
We would also like to note that we had an active email chain with you in December 2024, and we didn’t receive any follow-up emails from your end since then. If calls weren’t responded to quickly enough, please feel free to email us, as you have done previously. We’re always here to assist you and ensure you receive the care you need.
Please reach out if you have any further questions, and we'll ensure prompt follow-up from here on.
Kind regards,
The Hormone Lab Team
I would have liked to discuss the…
I would have liked to discuss the recent blood test results with Doctor.
9 febbraio 2025
First class care
Dealing with the hormone lab has been a breeze
Any concerns I have get passed straight onto doctor and they get me sorted asap
No waiting months for appointments
Highly recommended for those in need of trt treatment
21 gennaio 2025
Risposta di The Hormone Lab
Thank you so much for your kind words and for taking the time to recommend us! We're thrilled to hear that your experience with The Hormone Lab has been smooth and efficient. Our team is committed to providing prompt and professional care, and it's great to know that we've been able to meet your needs quickly and effectively. We look forward to continuing to support your health journey!
Highly recommended
Highly recommended.
Prompt communication and easy process.
Had my blood test a few days after initial online questionnaire then Telehealth with doctor.
The doctor was brilliant with the goal to optimise health based on the symptoms I was experiencing.
4 gennaio 2025
Risposta di The Hormone Lab
Thank you for your wonderful review! We're thrilled to hear about your positive experience from start to finish. Our team is dedicated to ensuring a smooth process and optimal health outcomes. We look forward to continuing to support your health journey!
Professional, Thorough and Genuine
Professional, thorough assessment from Dr Patrick, and timely, well considered program to take forward.
11 gennaio 2025
Risposta di The Hormone Lab
Thank you for taking the time to share your positive experience with Dr. Patrick and our program. We strive to provide thorough assessments and timely solutions tailored to each patient's needs. Your feedback is invaluable to us, and we're delighted to have met your expectations!
Risposta di The Hormone Lab
Thank you for your great feedback! We appreciate your support and look forward to serving you again in the future. Thanks for choosing us!
Life changing
Easy to organize, online, quick responses really helpful.
Has been a game changer so far only 2 weeks in, couldn't be happier.
19 dicembre 2024
Risposta di The Hormone Lab
Thanks for the kind words - It's our absolute pleasure working with you!
im not happy you need to phone me…
im not happy you need to phone me 0412999905 i have not had a blood test yet iv had a phone call very bad service what has gone wrong
8 dicembre 2024
Risposta di The Hormone Lab
Hi there,
Thank you for bringing this to our attention, and I'm sorry to hear about your dissatisfaction with our service so far. According to our records, we emailed you the details for your blood test on December 8th, 2024, and we've been awaiting your completion of this test to proceed with scheduling your appointment.
It's crucial for us to receive your test results to provide you with the best care possible. If there are any issues with accessing the test or if you have not received our email, please let us know. We're here to assist you every step of the way.
Alternatively, you can reach out to us directly at support@thehormonelab.com.au, and we would be happy to help expedite this process for you. Your health and satisfaction are our top priorities, and we want to resolve this swiftly to move forward with your treatment plan.
Thank you for your patience, and we look forward to assisting you further.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.