Health Hub Recensioni 

1350
•
TrustScore 3.5 su 5

3,5

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Valutata 1 stelle su 5

I’ve been trying to get a script repeat for some medication doctor Singh has gone overseas 3 times they have told me it has been sent when I’ve checked with the pharmacy it hasn’t been sent tried to g... Leggi di più

Valutata 5 stelle su 5

H,Dr zainab in al nahda dubai had a given the best service.once I am having severe cough allergy, her medication given me positive results. She will only provide the antibiotics when it is necessar... Leggi di più

Valutata 5 stelle su 5

Dr Nazar Khowaja from Health hub is excellent in diagnosing the primary problem, understands the patients situation and prescribes medicine according to the diagnosis. He is very well mannered and ver... Leggi di più

Valutata 4 stelle su 5

Visited Viann - Consultant 12 - Received a wonderful physio consultation and follow up sessions over the last few weeks. This has really helped me with long time back and shoulder pain issues. She is... Leggi di più

Dettagli dell'azienda

  1. Servizio di esami del sangue
  2. Postazione di controllo self-service della salute
  3. Programma di benessere
  4. Servizio di assistenza sanitaria domiciliare
  5. Servizio per il fitness e l'alimentazione

Informazioni su Health Hub

Scritti dall'azienda

Shop Travel Tests
Shop Allergy & Intolerance Tests
Shop Health Tests
Contact Customer Care
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About The Health Hub

Our goal is to make at-home healthcare accessible for everyone. Our bespoke online platform combines the convenience of online ordering with the world’s leading laboratories so people can take a range of easy to follow tests and truly understand their health thanks to our advanced digital tools. Our team combine years of experience to deliver a comprehensive, trusted service that will change lives forever.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,5

Tutte le recensioni

(1350)

5 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Completely unhelpful

Completely unhelpful. Blood test was fiddly and I have been waiting over 5 weeks since 28 August for my results. No one answers their helpline.

Just to add, HealthHub has received my blood sample and it is recorded in their tracker.

28 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

D&C procedure

Last September 20, 2022 I had to go under D&C procedure at the health hub clinic in DFC. My OB is Dr. Marjan Movassaghi who is very nice, thoughtful and caring. The moment when I first met her I never doubt that she is the one who can help me to go through with my situation not to mention that she is already the third OB that I had during the process of knowing my situation.. I had couple of check-ups with her and she always make sure that everything will be fine, she calls and check up on me while waiting for the appointment of my procedure. She knows that I am really scared to undergo the procedure so she make sure that she have the best team on that day.. Dr. Gada and Dr. Elaheh (anaesthesiologist) was there to keep me calm and make sure that everything will be smooth during the procedure. And there's also nurse Ina Natalia Cruz who's always there to support me during my check up with Dr. Marjan, she was there to guide me and always follow up all my appointments and lab results. Thank you all for your wonderful service, thoughtful concern and providing me with excellent medical care. I will definitely recommend them to my friends and relatives..

20 settembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Delayed fit-to-fly results

I call the HealthHub support line as I had not received the results of my Covid Fit-to-Fly test, while waiting over 24 hours.
Cornelia was super helpful and efficient to track my results and send my certificate. She also followed up with a call, which is much appreciated.

6 luglio 2022
Non scritta su invito
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Risposta di Health Hub

Hi Frederique,

Thank you so much for sharing this amazing review.

We're so pleased to hear Cornelia was able to assist you in a professional and timely manner.

We hope you have a good day!

Kind Regards,
Customer Support Team

Valutata 3 stelle su 5

Difficult to speak to anyone, but overall worked well

tests arrived quickly and simple to complete, was difficult to get hold of anyone via chat or phone to follow up on the results & fit to fly certificate, but once i did get through everything was resolved and certificate was fine for travel

18 aprile 2022
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Risposta di Health Hub

Hi Sonia,

Thank you for taking the time to leave us a review,

Due to the bank holiday weekend there was a reduced number of staff, which meant that it took longer to verify certificates.

I can see that you spoke with our customer service advisor Laura who contacted our verification team to get this sped up for you.

We would like to apologise that this wasn't the experience you were expecting but I am glad we were able to assist you on this occasion.

Kind Regards,
Customer Support Team

Valutata 1 stelle su 5

They made the mistake, we paid for it!

A messy experience! We used Health Hub for Covid tests to go to Spain, that was a long awaited treat which turned in a disaster. The covid test result wasn't coming back very quickly so we contacted them. After a number of phone calls and chasing we finally got the result which was positive for my daughter however the date didn't match the sample (date was before we sent it!). In the meantime my daughter was negative on the lateral flow but by this time it was too late to do another test and we had to cancel the holiday. When we complained the response was very poor, they just reimburse the test and stick to their T&C's. Appaling.

28 marzo 2022
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Risposta di Health Hub

Hi Steph,

I am very sorry to hear you feel this way, I can see that you had communication with the Customer Support Manager who dealt with any issues you where having at the time.

We take on all feedback provided as we want to strive to offer the best possible service to our customers, we acknowledge your review and will use all comments to try to improve our business in the future.

Kind Regards,
Customer Support Team

Valutata 5 stelle su 5

Cornelia is very nice and she help very…

Cornelia is very nice and she help very fast

24 marzo 2022
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Risposta di Health Hub

Hi Heike,

Thank you for contacting us.

We are so pleased our team member, Cornelia was able to assist you swiftly.

I hope you have a great day and if there's anything else I can help you with please do not hesitate to contact us.

Kind Regards,
Customer Support Team

Valutata 1 stelle su 5

There is confusion at Health Hub and…

There is confusion at Health Hub and very little information is supplied - some of it such as telephone numbers is incorrect.

15 marzo 2022
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Risposta di Health Hub

Hi Mary,

I am very sorry if there was any confusion caused when you received your Pre-departure rapid antigen test. You where provided with all the correct documentation for the test you purchased, and I can see that you have been in contact via email and telephone with our customer support team who also provided you with all of the information you required in order to proceed with your test.

If you do require any further help please do get back in contact with us and we will be happy to assist you.

Kind Regards,
Customer Support Team

Valutata 5 stelle su 5

Very happy with Health Hub

Very happy with Health Hub, always on time and always managed the situation well when the tests were delayed on Royal Mail’s end. Will highly recommend!

8 marzo 2022
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Risposta di Health Hub

Hi Lyudmil,

Thank you for your positive feedback!

We put a lot of work into the service we provide our customers, we are so pleased to hear our service met your expectations.

I hope you have a great day!

Kind Regards,
Customer Support Team

Valutata 5 stelle su 5

Had a wonderful experience with Iain…

Had a wonderful experience with Iain (clinician 14) pressure applied was perfect. Would definitely recommend. I personally will be using their service again. Thank you.

27 febbraio 2022
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Risposta di Health Hub

Hey there Muhsin,

We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.

Have a good day!

Jade
Customer Care Manager.

Valutata 5 stelle su 5

I have spoken to both Kara and Lois…

I have spoken to both Kara and Lois today who both are outstanding is customer service. Both my queries we resolved and both Kara and Lois extremely helpful and professional. Would highly recommend Health Hub.

25 febbraio 2022
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Risposta di Health Hub

Hi Rosemary, Jade here,

It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.

Thanks

Jade
Customer Care Manager

Valutata 4 stelle su 5

good experience

I'm quite satisfied with HealthHub services as far as PCR tests (day2) are concerned. It's just a pity that Antigenic Rapid tests for day2 were out of stock for quite a long time (just at the time when Antigenic Rapid tests became the rule for day2)

25 febbraio 2022
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Risposta di Health Hub

Hi Val, Jade here,

It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.

Thanks

Jade
Customer Care Manager

Valutata 5 stelle su 5

Honest opinion of a satisfied customer

The service was and still is amazing, I have no complaints. I'd and I did recommend to friends/family.
Finally I would like to highlight the kindness and excellent professionalism of one of your customer service team member, Kara.
Thank you for your services.

25 febbraio 2022
Non scritta su invito
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Risposta di Health Hub

Hi Pedropereira,

Thank you for your positive feedback!

We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.

Many thanks

Jade
Customer care Manager

Valutata 5 stelle su 5

5star service

I was recommended to health hub by one of my close friend as I have had some flare ups to certain foods that I couldn’t put my finger on.
I purchased the food allergy and intolerance test.
The test was delivered to me the day after I purchased which in my eyes is already a 5 start service.
I completed the test and sent it back using the label the company provided me with and I was astounded to have results back within 3 days of my sample being received at the lab.
Thankyou to the Health Hub customer service team!!!

22 febbraio 2022
Non scritta su invito
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Risposta di Health Hub

Hi Jordan,

Thank you for your positive feedback!

We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.

Many thanks

Jade
Customer care Manager

Valutata 5 stelle su 5

I purchased my DNA test over four weeks…

I purchased my DNA test over five weeks ago, I have just received my results and they are BRILLIANT! I was worried my sample had gone missing however customer service reassured me that the sample was safe, and being tested. This whole process from start to finish has been so refreshing, thank you to the health hub for assisting me! Also the follow up call I received from them made me feel important, I will be recommending this service to all my family and friends. The insight I have received into my health you could not put a price on it ⭐️

22 febbraio 2022
Non scritta su invito
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Risposta di Health Hub

Hi, Jade here,

It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.

Thanks

Jade
Customer Care Manager

Valutata 5 stelle su 5

GREAT SERVICE

I found you on the UK.gov site looking for COVID test for my travel to and from the UK, my experiences so far have been outstanding, especially, from Laura, Cornelia and I believe Vanessa.
I will continue to use your site and products when traveling to the UK 👍😁
Thankyou..

15 febbraio 2022
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Risposta di Health Hub

Hi Marie,

Thank you for your positive feedback!

We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.

We are so grateful to have your continuous support and custom.

Many thanks

Jade
Customer care Manager

Valutata 5 stelle su 5

Thank you!

Thank you very much Cornelia for your excellent customer service ! Hugs and kisses from Dominicana!

12 febbraio 2022
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Risposta di Health Hub

Hi Irene, Jade here,

It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.

Thanks

Jade
Customer Care Manager

Valutata 5 stelle su 5

Excellent customer service

I have been using HealthHub since the pandemic and am happy with the service. However my encounter with customer service on the 8th/2/22 was exceptional. Mohammed was a VERY polite, professional and very empatetic,excellent customer service skills. Thank you sir.
Then with Laura, thank you lady.
I will recommend HealthHub more than 100%. My query was sorted so I can have a smooth journey.

9 febbraio 2022
Non scritta su invito
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Risposta di Health Hub

Hi Theodora, Jade here,

It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team again. I will pass your comments onto Mohammed.

Thanks

Jade
Customer Care Manager

Valutata 5 stelle su 5

Quick & easy

Easy to use service with a quick turn around. When my birthday was incorrectly displayed on the Fit to Fly certificate both Laura (via email) & Jodie (web chat) sorted it out promptly issuing a new certificate within minutes.

8 febbraio 2022
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Risposta di Health Hub

Hi Tricia,

Thank you for your positive feedback!

We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.

Many thanks

Jade
Customer care Manager

Valutata 5 stelle su 5

PCR Test experience

You sorted out our PCR test very efficiently and for a good price too. However, I am on top of my nutrition and diet so I don't need the meal planning service and other services offered. Thanks anyway to Cornelia

8 febbraio 2022
Non scritta su invito
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Risposta di Health Hub

Hey there Chris,

We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.

Have a good day!

Jade
Customer Care Manager.

Valutata 5 stelle su 5

Good service

Quick results, kind and helpful staff

7 febbraio 2022
Non scritta su invito
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Risposta di Health Hub

Hi MZ,

Thank you for your positive feedback!

We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.

Many thanks

Jade
Customer care Manager

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