The level of customer service and the quality of the solid gold 4.5mm gold figaro chain i bought is truly amazing 👏 I will continue to purchase more and more
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Scopri cosa dicono le persone
They will not fix your jewellry even if you show then photos with the damage done...so the lifetime warranty is a joke. Dissapointed !
L'azienda ha risposto
The support staff has been great. Excellent response times and customer service. The chain I purchased has unfortunately broken twice but they have taken care of it both times under the lifetime warra... Leggi di più
I have ordered several 18k gold plated chains, and each one has been high quality and just as described. Between my son and husband, the chains have been through a lot, and there has been minimal (if... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Gold Chains, Cuban Link Chains, 10k - 14k Solid Gold Chains, Men's Jewelry. The latest trends in urban culture jewelry and accessories
Informazioni di contatto
Stati Uniti
- thegoldgods.com
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Warranty claim…
So i purchased a rope chain and a box chain in 2015, a few days before my wedding the spot weld at the start of the rope chain finally let go. I have used and abused these chains for 10 years, never showered with them or took them swimming and they have stood the test of time. When you manipulate the rope chain you can see where the chain has been rubbing for years but as it lays you cannot see any issues. Luckily i still had the original box and the company was willing to work with me. I would say the only “negative” would be that the warranty is based on availability and stock so unfortunately after 10 years they don't carry the same length chain i purchased. In my opinion thats such a minor issue as the cost was so minimal compared to 10 years of almost daily wearing. They were happy to send me a replacement and based on my experience i will be adding to my collection from this company. Key tips for a smooth warranty claim would be have your authenticity card. The box it originally came in and a receipt from purchase which all conveniently fit in the box that the items come in. I would and will recommend this company to anyone who doesn't want to wear their solid gold going out or heading to another country. The product is top quality and i cant wait to order more.
POORLY MADE-I have purchased 3…
POORLY MADE-I have purchased 3 bracelets and a couple of necklaces. One bracelet I gave to my son and the bracelet kept falling off, I was going to send it back to replace, but then it fell off and he lost it. I have since replaced it, had it for a few days and has fallen off twice, the clasp is too flimsy for the weight of the bracelet. I also gifted same bracelet to my sons friend and he has lost the bracelet as it fell off because of the same reason. I will be returning the bracelet and necklace that I just purchased as this is a manufacturer defect and this is not acceptable. I will lose taxes, handling fees and duties because of this, not to mention the loss of the 2 bracelets.

Risposta di The Gold Gods
Gold Gods For The Win Again
Gold gods customer service is and quality is the best you will ever find !
This company are full of crooks **UPDATED**
This company are full of crooks. They have taken my money and because of their mistake of placing the wrong address of their company, they have chosen to hold my money hostage and gave me a gift card on place to make up for the loss of my money and or my items. Stay away from "The gold gods" there are many bad reviews on this company, everyone should listen to them and not order from this terrible company. Go to GLD.COM way better treatment, better quality jewelry, and have the ability to fix things with now issues, with actual customer service. STAY AWAY FROM THE GOLD GODS!!
**UPDATE** THIS KNIVING COMPANY JUST CONTACTED ME TO BRIBE ME TO GIVE ME ANYTHING I WANT TO MAKE THINGS RIGHT. FIRST WHY ALL OF A SUDDEN MY MONEY IS REFUNDED AT THE VERY MOMENT I LEAVE A BAD REVIEW. WEIRD RIGHT?!? I WILL BE POSTING A GOOGLE REVIEW WITH THE SCREENSHOT OF WHAT THESE CROOKS TRIED ON ME JUST SO THEY CAN CLEAN UP THE FACT THAT THEY'RE THEIVES. Please people save yourself YOUR MONEY, YOUR OWN TIME, AND YOUR WELL BEING. Please, if ordering jewelry go to GLD.COM (A million times better company). I'm going to do EVERYTHING I can to let everyone know of this BBB uncredited business to steal from anyone else. Again GOOGLE review with proof of bribery. Thank you

Risposta di The Gold Gods
Incredible company
Incredible company. The jewelry is amazing and the customer service is outstanding! Will never not go to gold gods for all my jewelry.
Lifetime warranty
My chain snapped and they had a replacement sent out to me immediately. Their lifetime warranty is top notch. They also respond fast and are super nice. All my gold jewelry comes from them. Thank you gold gods!
Great quality and honors their lifetime warranties
I have ordered several 18k gold plated chains, and each one has been high quality and just as described. Between my son and husband, the chains have been through a lot, and there has been minimal (if any) fading. When the clasps broke on two of my chains after a few years of wear, their customer service team helped me get them replaced under their lifetime warranties.
Excellent Customer Service
Excellent Customer Service. Keep it up!
I ordered on March 18th and still…
I ordered on March 18th and still haven't been able to get confirmation of shipment so I have nothing to review, but since you all keep sending the email, here you are.

Risposta di The Gold Gods
Excellent customer service
Excellent customer service! Even after 5 years, they honored my lifetime warranty and were prompt in replying to my request. I am a very happy customer and would gladly purchase from them again!
Absolutely top tier customer support…
Absolutely top tier customer support and products. Do not miss opportunities to get pieces and stuff you like from them - very happy with my years of supporting the gold gods.
Company that cares
I wrote a very degrading review based on customer service not responding earlier. A representative of the company reached out and corrected the issue to, my
satisfaction. Recommend Highly
The Gold God's
There customer service, emailing back with responses was great. They offer military discount, great to hear. I ordered a 14K Yellow Gold Solid Figaro. It came in a great looking Gold Gods Gold box. Simple and secure packaging with signature required. I like that very much. I was skeptical to purchase an expense item online. There customer service made everything easy to do. Thank you again The Gold Gold.
The Gold Gods customer service and…
The Gold Gods customer service and response time was excellent, I sent a e-mail on Sunday night regarding the size of my bracelet and that it was to big. I received a response first thing Monday morning stating that I send it back and they would send me a new (7.5"Bracelet) I received my new bracelet the following Tuesday. I would highly recommend the gold gods and continue to refer them to others.
First interaction with Gold Godz
First interaction with Gold Godz. Product was great quality but even more impressive was the support team. Jed and Alan were WONDERFUL in their services. Both were quick in responding, communicated very well, were courteous, and actually got the situation resolved. Very impressed with the product and company but specially that support team of Jed and Alan! 5 stars. Will return!
I have used gold gods for years now and…
I’ve been a loyal customer of Gold Gods for years and have always loved their products and service. I recently had an issue with a bracelet I ordered for my girlfriend’s birthday—it came in too small. I reached out to their team, and while it took some time and a few back-and-forths, they ultimately resolved the issue and made it right. I appreciate that they worked with me to find a solution and showed that they value their longtime customers. In the end, my girlfriend was happy, and I’m grateful they stood behind their product. I’ll definitely continue to shop with them.
Scammer. Be aware
Please do your research and look at reviews outside of their network. This company is scamming and robbing people blind by selling fake, falsely advertised, poorly crafted garbage under the guise of high quality jewelry.
Their customer service is a joke and is almost certainly how they avoid most of the refunds their “lifetime warranty” promises.
This company should be sued and shut down. I will be going to the fullest extent of the law to make right the thousands they stole from me.

Risposta di The Gold Gods
great customer support
took a bit to respond but besides that they were absolutely helpful with replacing my bracelet
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