TheGameHosting.com Recensioni 

I wanted to cancel my Minecraft server **before** the next billing cycle, so I opened a support ticket **two days before** the renewal date asking how to cancel the upcoming payment.

Instead of simply canceling the service or telling me how to do it, the first response I received hours later was asking if I had any problems with my server. I replied that everything was fine and that I just wanted to stop the automatic renewal because we were no longer using the server.

Several more hours passed before they finally said the service had been canceled. Despite that, I was still charged for the next billing cycle, and the server remained active.

When I contacted support again asking for a refund, the only response I received was: "A refund is not possible." No explanation, no investigation, no attempt to resolve the issue.

I pointed out that I had contacted them in advance specifically to avoid being charged, but their final response was that I had "opened the ticket at the last moment." That is simply not true. I opened it **two days before** the renewal date. If they had processed the cancellation when I first contacted them instead of delaying the conversation over multiple replies, this situation would never have happened.

What disappointed me the most wasn't even the charge itself, but the quality of the customer support. Responses took many hours, they ignored the main issue, gave vague answers, and showed no willingness to take responsibility for the delay on their side.

The server itself worked fine while I used it, but based on this experience, I cannot recommend the service because of how billing and customer support are handled. If you ever need to cancel your subscription, be extremely careful and don't expect timely assistance.

Have been using the game hosting for pretty much 2 months, really worth it, just takes a bit for a reply from the support team , but everything is good, prices, hardware, ping, I really recommend it!

Es bueno pero no deja quitar el pago automático y el soporte no contesta. e generado multiples tickets y nada que responden

Contraté el servicio para hostear un server de The Forest. El server no arrancaba por un error en SU plantilla de configuración (el egg de Pterodactyl generaba el archivo config.cfg con un parámetro duplicado, serverPassword escrito dos veces en lugar de serverPasswordAdmin). Es un bug de ellos, no de mi configuración: editar el archivo a mano no servía porque el panel lo regeneraba defectuoso en cada reinicio.
Les abrí un ticket explicando el problema exacto, con el error técnico completo y la solución de una sola línea que debían aplicar a su plantilla. En lugar de arreglarlo, cerraron el ticket sin responder, sin resolver y sin dar ninguna explicación. Un problema que un técnico competente soluciona en dos minutos quedó sin atender.
Si el soporte ignora reportes bien documentados y cierra tickets sin resolver, no vale la pena. No lo recomiendo.

First time setting up a server and couldn't get it started. hopped on their chatbot and spoke straight to one of there team(instantly and thought it was ai, turns out it wasn't) checked for me and fixed it it as i had it set to java v25 when i needed v21 for the mod pack.

couldn't recommend more as it saved me hours of figuring it out.

I don't understand the low score here in Trustpilot, I've got an excellent service, fast and resolutive, they've always been there even when my server was a cheap one. Affordable and good totally recommended.

Si bien el año pasado me ofrecieron un servicio excelente y muy bueno, por alguna razon cuando volvi a contratar un plan de 12 gb de ram el dia de ayer, jamas me quiso meter a mi propio server (panel de control) y me salia el siguiente error: Something went wrong
The requested resource does not exist on this server.

se tardan en contestar y mientras eso pasa, me descuentan los dias que puedo jugar en el server, pesima atencion y pesima respuesta inmediata, exigiria un reembolso o una solucion rapida e inmediata porque estaba fascinado por jugar minecraft con amigos, y que de paso, me vuelvan a regresar ese dia perdido (si es que no aumenta) para jugar.

En cuanto a Host, es lo justo y necesario para tener un servidor de amigos, pero no sirve para algo más grande o networking.
En cuando el soporte es lo peor que hay: te contestan a cualquier hora, tardan dias en darte una solución, y las respuestas carecen de profesionalismo.

Hace días que vengo pidiendo la baja del servicio y aun no me dan soporte.

This has been one of the most frustrating experiences I’ve had with a hosting service. I requested that my server be cancelled immediately because I couldn’t afford it anymore, and while they confirmed the cancellation, I was still charged afterward.
When I reached out for a refund, support simply told me it wasn’t possible, with no real explanation or effort to help resolve the situation. It feels like they don’t take responsibility for their own billing actions.
Customer support was unhelpful and dismissive, and the whole situation feels unfair. I would not recommend this service to anyone—especially if you expect clear communication and fair billing practices.
updated review wish i could give less then one star not only is there customer service bad they went and changed there shity terms of service after i tried getting my refund making it immposable to do so i wouldnt recomend them to my worst enemy....

Super hosting me encanto, el mejor hosting para minecraft y algunos otros juegos que he probado!!

I have been using this for 2 months, only having a problem once, wich was not even related with the provider. The servers work perfectly and are extremely affordable.
The only issiue I could even mention is that if you want to end a subscription you must write a ticket and there is no other option in the web. It is not such a big problem but it would be great if the support was not involved in the cancellations (for customer and support confort) and that operation was optimiced.

no deja quitar el método de pago y sigue pidiendo cobro a la tarjeta al día de hoy sigo esperando el contacto de la empresa, espero recibir una respuesta con esta reseña

I used this service ONCE, just one month, then we did not use it again, then I tried to cancel the subscription, that option is nowhere to be found, then, magically, it logged out of my account by itself, I wrote like 5 tickets in total, just made another one by the way, vague answers. They told me to log into my account to keep the ticket on, however, they won´t let me log in, they changed the credentials or something, because I didn´t change them. When I try to get a recovery email for the account, I always get no email, but when its time to pay? Oh man, the receipt will be on time there. So they quit my access to my account, won´t let me cancel the subscription, won´t let me log in to solve this, and they'll just keep charging me. So good people, don´t, just don´t, there´s a lot of great and honest services out there, avoid this one. And just in case, i got screenshots of the receipts and how i can´t log in. I always were educated making those tickets, but this is enough.

Support is basically non-existent. Tickets/live chat don't get answered in weeks. Avoid this company

EDIT: after trustpilot reply, they just closed my ticket without an answer, just to be able to say that they have no pending tickets, without any reply.

Great hosting service, Ive tested 3 hostings before this one and its the first one that gave me fast response from support and perfect performance for the same price that I paid on the other hosts

No deja quitar los medios de pago o cancelar el producto de manera sencilla, tienes que escribir a soporte, esperar días a que te hagan caso, a ver si cancelar el servicio...

Very good support service, very good prices, within my network there is zero lag, and that is pleasant, I highly recommend it

recibi muy buen soporte

Todo bien, tuve un problema a la hora de contratar un server y me dieron una muy buena solución.

Es un buen servicio, tienen un soporte excelente con unos precios muy accesible para todos, en resumen un servicio de 10!