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Valutata 5 stelle su 5

Very professional team. Very organized, did a clean and neat finish. Removed all old carpets and left our flat with all furniture and accessories placed in correct places. Workers were very accommodat... Leggi di più

Valutata 5 stelle su 5

We chose hardwood flooring and carpet in the Hampstead store. The staff were very friendly and helpful. We were given a choice of dates for fitting, and were later offered earlier fitting which was gr... Leggi di più

Valutata 5 stelle su 5

Sale of the Amtico product was conducted in a professional manner . Good communications . Installing of the product was done with skill by a good natured Danny and his mate over 3 days . We had the Gr... Leggi di più

Valutata 5 stelle su 5

When I visited the shop I was met with a warm welcome. The staff were extremely knowledgeable and helpful and recommended a carpet to meet my needs. They visited my flat and measured up and quickly... Leggi di più

Dettagli dell'azienda

  1. Ditta specializzata in pavimentazioni

Scritti dall'azienda

The Flooring Group was founded in 1973 as a family business and grew through the years to become a leading flooring retailer with several showrooms throughout London and a Commercial Division servicing London and the South of England. Our aim is to provide a high-quality product with a top-level service – a guarantee that our customers always receive a superior installation on time and within their budget. With more than 40 years of practice, we are well-known for our distinctive features of diligence, accuracy and high-class service. The constant quality control we perform ensures that our clients get the utmost quality and make us a preferred flooring contractor by many. In all these years we’ve created thousands of satisfied customers and managed to build an excellent reputation as a reliable provider of flooring services in London.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

119 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

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Valutata 5 stelle su 5

Hampstead Flooring sand and seal

Hampstead Flooring laid a solid wooden floor in our entrance hall-way 9 years ago. I was very pleased with how well it held up to the constant comings and goings, but after major building work to the house the floor, although protected, never quite recovered. I was unsure whether a sand and seal would return it to its former glory but it absolutely has. The floor looks as though it's been newly laid. I'm relieved to have my entrance hall back looking as good as new. Many thanks.

7 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent

Pleased to say this company did an excellent job. Emails were fast and efficient, and the work to lay a parquet-style floor was done brilliantly. In my case, they prepped well and knew what they are doing. Thanks and well done to the team.

1 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great service and quality

Daniel and the installation team did a fantastic job helping select and replace the carpets in our new flat. They were agile, pragmatic and customer oriented. The carpets supplied were of superb quality, too, and the range selection was excellent. Would recommend 100%.

24 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent Product and Installation

Sale of the Amtico product was conducted in a professional manner . Good communications . Installing of the product was done with skill by a good natured Danny and his mate over 3 days . We had the Great Gatsby pattern which was made up of hundreds of pieces of vinyl glued together to produce the pattern . Not a simple thing to do . Thanks to all involved in giving us a brand new exemplary flooring .

29 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

We would 💯 recommend “The Hampstead…

We would 💯 recommend “The Hampstead Flooring Company” From our initial contact with Danny - outstanding customer service - In guiding, advising and providing competitive pricing for the work needed. We were kept informed all the way through from delivery to fitting dates.

They were very accommodating in working around dates that facilitated the fitting of the beautiful flooring we went with, alongside refurbishment work happening in our home at the same time.

The fitters;Marco and Carlos, were thorough, professional and cleaned up as they went along. Overall 10/10! Thank you!

15 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Very good experience using Fulham and…

Very good experience using Fulham and Chelsea flooring for my amtico flooring. Danial in the shop was so helpful getting the work arranged in a short time I had. My fitter Danny was very professional and excellent quality of work. Will be going back to get my carpets next year.

22 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Very professional team

Very professional team. Very organized, did a clean and neat finish. Removed all old carpets and left our flat with all furniture and accessories placed in correct places. Workers were very accommodating to some delays caused by plummers and did their work quietly and on time, and always available to answer any queries we had.

30 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Satisfaction

I found Fulham & Chelsea Flooring Company to be helpful and efficient in the ordering and laying of my new sitting room carpet. The fitter arrived as advised and was very nice and did an excellent job. I would recommend the Company without hesitation.

24 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

We had a brilliant experience

We had a brilliant experience at each stage of the project. The team found the samples we needed, were responsive to our requests, provided expertise re underlay. On the day they were friendly, on-time, installed quickly, and left everything neat and where it belonged. Great project all-around.

31 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

LRJP builders were recommended…AVOID!!!

This company recommended LRJP builders to remove and install my subfloor. They did just that and went and installed it at the wrong height after being instructed 4 times from the very outset that it had to match rest of the property floor height. How then they managed to do the exact opposite of what I’d asked I don’t know! The difference between levels was so plain for anyone (not even a floor fitter) to see. They took it up again and relaid and then started creeking badly. They then decided to walk off the job to cut their losses leaving me high and dry as they knew they’d messed up a pretty basic job. This has caused me a huge amount of stress and inconvenience. That was 3 weeks ago and I’m still no closer to having subfloor finished. Another company came to look at it and confirmed whole this has to be taken up again and done properly as LRJP had botched it. I wish they’d never started and I should have used someone else. Flooring group should not be recommending to anyone.

2 agosto 2023
Non scritta su invito
Logo di The Flooring Group

Risposta di The Flooring Group

Hi Tom

Firstly, you will surely appreciate that this review should be going on the LRJP Builders profile, rather than The Flooring Group. We have no record of having provided you with any direct services.

We apologise for any issues caused, though having spoken with LRJP Builders - we understand that they decided to leave the works without charging you any money as they did not agree with how you wanted to progress the works.

Valutata 5 stelle su 5

The Flooring Group made working with…

The Flooring Group made working with them a breeze. They were prompt in their responses and cleared up all my doubts about the installation process. The Marmoleum flooring they installed was of superb quality.

31 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

I recently collaborated with this…

I recently collaborated with this company on a wood flooring installation project and was thoroughly impressed with their performance. Their professionalism, efficiency, and attention to detail exceeded my expectations. The team provided valuable advice throughout the process, which led to exceptional results. I am grateful to have selected this company - they did an outstanding job

4 febbraio 2023
Non scritta su invito
Valutata 1 stelle su 5

Be very careful before choosing this company

My motto is ‘never in hot blood’ so I have waited since August before posting. My case is complicated and will not be resolved. I say to anyone contemplating using the services of The Flooring Group Hampstead…. Think very carefully! Their motto ‘100 per cent customer satisfaction’ is interpreted by their chief executive, as when he says you should be satisfied!!!! In these days of prepayment, without goodwill the customer does not count for much.”

11 aprile 2022
Non scritta su invito
Logo di The Flooring Group

Risposta di The Flooring Group

Firstly, we attended site and the underfloor heating was un-encapsulated. Inevitably, we couldn't install and - in spite of the customer somehow not understanding this - we subsumed the installer's wasted day charges worth hundreds of pounds, thanks to the customer being a prior client of ours.

Then, rather than simply wash our hands of the works until the client had the site in readiness, we instead found a cost-price solution. We quoted for a new subfloor system to go above this un-encapsulated underfloor heating system. This new subfloor system was quoted at almost cost price, in order to enable the installation.

It is certainly correct that an honest mistake was made with the carpet being short in one area. In spite of having ordered the carpet for it to be in stock, we then fully replaced the entirety of the carpet at significant cost, so that the customer could have the same new colour throughout, as per their request.

We certainly do provide a 100% customer satisfaction guarantee, though of course this is only on the basis of the agreed quotation.

It does not apply when the company has gone so far and above the quotation as to essentially require a new quotation. The company subsumed our installer's wasted day charges worth hundreds of pounds, provided a cost-price subfloor system solution to resolve issues not of our doing and replaced the carpet stock for the entirety of the works when the carpet was short in just one area.

The customer was then left with excellent sisal and Marmoleum flooring finishes but still complained as they were concerned that their natural sisal product might stain. Of course, this is a possibility with all natural products and not a fault of the service provided.

It is most disappointing that - having gone above and beyond the original quotation for this customer, that they continue to hold a perspective that we totally disagree with.

We do apologise to the customer that they feel this way, yet hope a concluding analysis will reveal that the terms of the quotation were significantly exceeded by ourselves in order to please the customer as much as possible - to no effect.

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