Haskel was incredibly helpful and patient helping me get my flights diverted, nice hotel, and checked in several times. Really appreciate his help and kindness
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We have been gratefully help by an Agent through the process of getting a refund and cancellation on our ticket. Unfortunately less than 24 hours after purchasing the ticket, I became sick and could... Leggi di più
We had the great opportunity to work with Mr. Freddy Smith. Mr. Smith was professional, knowledgeable, helpful, patient and kind with excellent customer service skills. We asked some of the same qu... Leggi di più
L'azienda ha risposto
If you’re looking for someone who will take care of you with kindness and professionalism, ask for Ronin Oxyn. You’ll be in great hands with this gentleman. He listened attentively to my concerns and... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We are in the business of memories, joy, unforgettable experiences through serving as a Worldwide Tour & Travel Specialists to our customers. Our motto is to provide the best travel experience to our customers at an amazing price with help of our vast network and experience throughout the globe.
Informazioni di contatto
24 Market Square, HP1 1ER, Hemel Hempstead, Regno Unito
- 0203-892-5853
- customerservices@theflightmakers.com
- theflightmakers.com
4,8
Eccellente
1252 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Freddy was patient
Freddy was patient, clear and kind. He helped me finalize the seats for my summer trip.
This was a huge relief as we were starting to stress about this. Thank you so much!!!
19 maggio 2024
Non scritta su invito
Risposta di The Flight Makers
Dear Theresa,
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs in the future.
Hope to see you again.
Regards
Theflightmakers.com
Onyx Vandyvike was very helpful in…
Onyx Vandyvike was very helpful in getting my flight changed and spoke excellent English
19 maggio 2024
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Risposta di The Flight Makers
Dear Lee Peltier,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
Regards
Theflightmakers.com
Roy was courteous very kind and…
Roy was courteous very kind and respectful. He helped me resolve my issues immediately and he also helped me and explained everything that I needed to do. I’ll give him a hundred as a customer service representative now and in the near future. Thank you for your services Roy and being very supportive. Mrs Powe
19 maggio 2024
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Risposta di The Flight Makers
Dear Kazell,
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs in the future.
Regards
Theflightmakers.com
May 18-2024 Roy from help desk was very…
May 18-2024 Roy from help desk was very helpful.
Thanks
18 maggio 2024
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Risposta di The Flight Makers
Dear Norma,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
My flight maker was ONYX and he was outstanding
My flight maker was ONYX and he was fantastic. He went totally above and beyond to help me rearrange my flight due to weather concerns. He was very polite. Any time we ran into a complicating factor he was able to work around it. I could not have been more pleased or better served. I am 78 and often get poor customer service at other businesses. This was outstanding!!
17 maggio 2024
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Risposta di The Flight Makers
Dear Allan,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback!
Regards
Theflightmakers.com
the flights were amazing and the best…
the flights were amazing and the best deal by Sean Menezes
14 marzo 2024
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Risposta di The Flight Makers
Dear Abhilasha,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with our representative.
We always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
THe agent who booked the ticket did an excellent job.
THe agent who booked the ticket did an excellent job. I have a hearing impediment and he had to repeat everything. I appreciated his patience
16 maggio 2024
Non scritta su invito
Risposta di The Flight Makers
Dear Avi,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
Regards
Theflightmakers.com
Ronin was able to book me to ensure I…
Ronin was able to book me to ensure I was able to attend funeral
16 maggio 2024
Non scritta su invito
Risposta di The Flight Makers
Dear Elmeer,
We're thrilled to hear that you've had such a positive experience with our representative.
Thank you for being our customer.
Regards
Theflightmakers.com
Where's my boarding pass to return back from Las Vegas to San Antonio Texas?
I'm trying Spirit for the 1st time.
12 maggio 2024
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That the man helped me out so I can go…
That the man helped me out so I can go see my mother before she passes away thank you very much dear 💖
12 maggio 2024
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Risposta di The Flight Makers
Dear Amy,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with our representative.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
Thanks toTilton L and he was…
I was helped by Tilton L and he was patient experienced at his job and grateful that he helped me. Please give him a gold star for his performance.
11 maggio 2024
Non scritta su invito
Risposta di The Flight Makers
Dear LaRaine,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
Regards
Theflightmakers.com
Risposta di The Flight Makers
Dear Kim,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
Gary Romano
Gary Romano, is the best, I was so nervous to cancel my flight and he help me with a beautiful attitude and patience, great human being and look like he always help people with his heart.
6 maggio 2024
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Risposta di The Flight Makers
Dear Nadir,
Thank you so much for taking the time to write us a great review, we appreciate it. It's a real boost to the staff when they get a good review and feel their efforts are appreciated.
Regards
Theflightmakers.com
Tilton was awesome and very helpful.
Tilton was awesome and very helpful.
5 maggio 2024
Non scritta su invito
Risposta di The Flight Makers
Dear Isabel,
We are happy we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
Tilton was excellent
Tilton was excellent. Very thorough and helpful. HIGHEST RECOMMENDATION
5 maggio 2024
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Risposta di The Flight Makers
Dear William,
Thank you for your amazing feedback.
Our agent is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Regards
Theflightmakers.com
Swiss complicated on line check in resolved
My son is flying Swiss tonight to Israel with a stop in Switzerland. I was unable to do a check in on line since page 3 on the online check in requested his visa information. My son is a tourist who will be abroad for less than 90 days therefore a visa is absolutely unequivocally unnecessary. I reached out to different agents to try to assist me in checking in on. The different agents were unhelpful disinterested and downright rude....when I decided to try once more again and Kerenza picked up, it was evident immediately that she was calm and professional. Kerenza gave me her direct extension, called me back and offered to email the necessary department on my behalf. (Attention: you need to revise the request for a visa!!!!!!) An unnecessary stressful situation was smoothed out thanks to her.
5 maggio 2024
Non scritta su invito
Risposta di The Flight Makers
Dear C. Schwarz,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
Great help, really kind
Onyx and Dave were extremely helpful with our complicated situation. It was a very good experience working with them.
4 maggio 2024
Non scritta su invito
Risposta di The Flight Makers
Dear S Willey,
Thank you so much for taking the time to write us a great review, we appreciate it. It's a real boost to the staff when they get a good review and feel their efforts are appreciated.
Regards
Theflightmakers.com
A memorable experience
It was an amazing experience talking with agent Tilton T, who had worked tirelessly to assist me in having a nonrefundable full booking returned to me due to an unforeseen emergency. Mr. Tilton T has demonstrated excellent professionalism, listened to our concerns, and understands the value of a customer. He exercised great patience during the entire conversation. In concluding, I count myself very fortunate to work with Tilton T to resolve this issue.
4 maggio 2024
Non scritta su invito
Risposta di The Flight Makers
Dear Customer,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback!
Regards
Theflightmakers.com
Freddy was a great help
Freddy was a great help!
He was able to adjust a flight after a booking error was made. He was patient with my semi frustrated energy and got everything done quickly. I appreciate his professionalism
4 maggio 2024
Non scritta su invito
Risposta di The Flight Makers
Dear Nakeshea,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
Mr Dwayne Johnson
Mr. Dwayne Johnson was very courteous and helpful in assisting with changes to a planned flight. The need for the changes were related to a medical emergency in the family. Mr. Dwayne was empathetic. He was clear with his instructions and was able to help above and beyond what we thought. He always treated us with respect. He also followed up with us after changes were completed.
4 maggio 2024
Non scritta su invito
Risposta di The Flight Makers
Dear Donna,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with our representative.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
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