The Fine Jewellery Company Recensioni 

Excellent service and care given to the customer

The product was delivered on time, in good condition and matches the advertised description. In summary it is what I wanted when I wanted it, at a good price. You can ask little more from a supplier. Well Done.

Brilliant staff excellent service & great delivery. Would highly recommend to anyone 👍🏼

Excellent service and the quality of the work, outstanding

Placing my order was fast and straightforward, and delivery was impressively quick. The jewellery was of excellent quality, and I’m very pleased with my purchase.

Edit: I did receive my refund pretty quickly following this negative review!
And was later offered a discount on later purchases
I will not be pursuing these purchases, but thanks for the offer....

I recently ordered a pendant for my mother's 80th birthday anticipating a one day delivery.
I placed my order after 3pm on the Monday expecting delivery Wednesday.
I checked on Tuesday and my order appeared closed and refunded. Thinking this was an error on my part due to an incorrect billing address i called the company and was assured of a call back. No call back so I placed a new order correcting the billing address. This was again closed and refunded with no explanation.
I then called and was told I would get an urgent call back. Over a week later and I am still waiting for both my call back (no one is now answering!) and for the refund of my not insignificant value of £730!!!
If I do not receive this within 24 hours I will be lodging a dispute.

Do not trust this company!!!

Great price for item and incredibly fast delivery. Ordered one day and got it the next. Also very helpful when answering any questions.

Prompt service

The write up for the necklace was detailed and have an exact description of what formed up. Very happy with the delivery of the gift, it turned up the next day and that was after ordering it after lunch the day before. If recommend purchasing from The Gone Jewellery Co to my friends.

Excellent customer service from Shona, quality of item was incredible. Really beautiful and will enjoy wearing this. Thank you so much 🥰

Ive ordered of you previously and have never had a problem plus its good jewellery

Excellently crafted, 1st class quality silver jewellery with genuine stamp at very reasonable price and fast delivery.
Ordered a bracelet for my other half for Valentines day, and she was really happy with that.
Thank you!

The item I purchased was exactly as shown on line. Beautiful quality earrings at a very reasonable price.

Sleek cufflinks. Perfect for our son on his wedding day.

Ordered a gold chain for an important birthday on the 6th of February. It didn't arrive. On the 8th I emailed and received a prompt call back (at this point, I'm thinking excellent customer service). The lady i spoke to said the order had been made, paid for but hadn't been sent to the 'warehouse/dispatch team'. She would confirm the stock and call me back. It's now the 11th, and i still have no item, no call back and no idea what is going on. I ordered this item in plenty of time to arrive for the birthday, to take away with me to gift to my wife. I called today, and was sent to an 'offsite reception' who couldn't provide any details, and simply said they could take my details and arrange a call back. Given the experience I've already had, i have no faith in that. The item isn't super expensive, around £430, but it is important. This was a first-time purchase, and I cannot recommend. I hope this review gets read and someone reaches out to help. I had wanted to put a positive post on social media; with a large following it would have benefitted us all. I cannot do that now (fortunately for the company i don't do negative posts on my social, world is crap enough already - but I will and have posted this honest review on Trustpilot. Do better, and start by making this right.

The gold value of the item by weight is around £100, so with margins as high as they have, excellent customer service should be easy.

Bought a silver bracelet for my wife for Valentines day. Excellent services, fast delivery, very reasonable prices.
Thank you, will order again.

Very nice little earings.

In fact, I'm just about to order another pair! Good quick delivery and good communication. Recommended.

Was very easy to order online. The ring was the correct size and looked exactly like the picture. Came shipped in a gift box the next day. Very pleased with it! Will likely make a future purchase.

Pearl earrings returned and refunded.
Pearl bracelet returned as very difficult clasp and not worth the money £148.50
Awaiting refund on card