The Cycle Room Recensioni 

1328
•
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Paul and his team at Cycle Revolution are utterly incredible! I've recently purchased a new road bike from them. It's great to speak to helpful and knowledgeable people face to face rather than a cli... Leggi di più

Valutata 5 stelle su 5

Colchester team consistently go above and beyond expectation. Would not use any other store for bicycle needs. In store all team are incredibly helpful, totally knowledgeable and go the extra... Leggi di più

Valutata 5 stelle su 5

We bought my wife’s bike from Cycle Revolution and they were excellent in terms of customer service and advice from start to finish. John helped find the perfect bike and assisted with buying th... Leggi di più

Valutata 5 stelle su 5

I bought a new Connondale Moterra Neo LT2 at a big discount. Excellent service from the start from Alex who emailed regularly and even telephoned with updates. Bike delivered promptly and in perfect c... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di biciclette
  2. anche in
  3. Grossista di biciclette
  4. Negozio di accessori per biciclette
  5. Officina di riparazione biciclette

Scritti dall'azienda

At The Cycle Room, we believe buying a bike should be exciting, easy and backed by expert support. Whether you're searching for your first bike, upgrading your current ride, or looking for the latest electric bike technology, we offer a wide range of quality bikes and accessories to suit every rider and every budget. As specialists in Giant and Liv bikes, our team is passionate about helping customers find the perfect bike for their lifestyle. From mountain and road bikes to hybrid, commuter, and electric bikes, we provide expert advice, detailed product knowledge and an easy, reliable shopping experience both online and in-store. Shopping with The Cycle Room means more than simply buying a bike — it's about finding the right fit for your riding goals with confidence. Whether you visit us in person or shop online, our team is here to offer guidance, answer questions and provide ongoing support before and after your purchase. With quality bikes, trusted expertise and excellent customer service, The Cycle Room is proud to be one of the best places to purchase Giant and Liv bikes and accessories online and in-store. Whether you're new to cycling or a seasoned rider, we're here to keep you moving.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
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4,7

Tutte le recensioni

(1328)

15 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great advice, great kit, great service

Matt at the Ipswich store was very helpful, technical, honest and clear. He offered strong opinions when I asked and helped me settle on my new Scott Spark 930. The bike arrived 2 days later, all dialled in and ready to rumble. Thanks Cycle Revolution

13 gennaio 2025
Non scritta su invito
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Risposta di The Cycle Room

Hi Glen, thanks for your 5* review! It's lovely to hear Matt helped you secure your brand new Scott, we wish you many happy miles ahead.

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service. Served by vey knowledgable and friendly people, who were willing to help and go the extra step. Would always recommend!

4 gennaio 2025
Non scritta su invito
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Risposta di The Cycle Room

Thanks, Ross, we love to hear this! We really appreciate when our customers recommend us to others too, so thanks again for taking the time to leave us a review.

Valutata 5 stelle su 5

Ordered online on Monday

Ordered online on Monday. Delivered 24 hours later. Great service at a competitive price. Would highly recommend.

23 dicembre 2024
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Risposta di The Cycle Room

Thanks, John! We hope you enjoy your order and look forward to serving you again in the future.

Valutata 5 stelle su 5

Absolutely fantastic customer service

Absolutely fantastic customer service. Really helpful in offering solutions to changes that I wanted to make to the bike before it was sent out to me.

17 dicembre 2024
Non scritta su invito
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Risposta di The Cycle Room

Thanks for your review, Leah! As cyclists ourselves, we're always happy to make changes to suit your needs for how you ride. We hope to serve you again in the future!

Valutata 1 stelle su 5

I appreciate it was Christmas and new…

I appreciate it was Christmas and new year but having ordered on the 20th of December to still not have the helmet by the 3rd of January is very poor. Appears it's still not been dispatched.

20 dicembre 2024
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Risposta di The Cycle Room

We're sorry to hear about the delayed release of your order, Ritchie. One of our customer service agents will contact you to provide further information, alongside when you should receive your order. We hope you can take the time to amend your review if we provide an amicable solution for you.

Valutata 5 stelle su 5

Very nice people

Very nice people, Helpful and insightful, but I am still not past it and needing an electric bike (Yet) lol

20 dicembre 2024
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Risposta di The Cycle Room

Thanks, Peter. Electric bikes aren't just reserved for those as self-proclaimed past it, but we appreciate you popping into our store to discuss your options! We look forward to seeing you again soon.

Valutata 5 stelle su 5

Bottom bracket

Bottom bracket ordered 30/12/24 using standard delivery option and it arrived the following morning!!!!

31 dicembre 2024
Non scritta su invito
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Risposta di The Cycle Room

Thanks for taking the time to review us Andreas. We appreciate your kind words and are glad you were happy with our service!

Valutata 5 stelle su 5

Awesome bike, excellent service!

I bought a new Connondale Moterra Neo LT2 at a big discount. Excellent service from the start from Alex who emailed regularly and even telephoned with updates. Bike delivered promptly and in perfect condition, fully assembled which is great. the best bike shop experience I've had, highly recommend. Thanks!

30 novembre 2024
Non scritta su invito
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Risposta di The Cycle Room

Hey Alex, this is fantastic to hear and we appreciate taking the time to share your experience of our services. We hope you enjoy riding the Moterra Neo out on the trails, and if you ever need more help or advice, Alex or Josh in-store will be on hand to assist!

Valutata 5 stelle su 5

Cheap Quoc Mono II cycling shoes

I bought a pair of Quoc Mono II cycling shoes which were the cheapest price on the internet. I have another pair of Quoc shoes so I was confident about the sizing. There was s slight issue with dispatch but Dano sorted this out promptly when I rang. The shoes arrived the next day by Fed Express and were well packaged.
Thank you

7 dicembre 2024
Non scritta su invito
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Risposta di The Cycle Room

We're glad to hear you're chuffed with your Quoc shoes, Richard! Thanks for taking the time to drop us a review, and we're always on hand for anything else you need in the future.

Valutata 5 stelle su 5

Excellent service

Right from the beginning we enjoyed the helpful professionalism and friendly service when choosing our bicycles from the Colchester cycle Revolution store.
After less than one week of purchasing the bicycle I had to go back due to an accident to get the bicycle derailleur fixed. We arrived quite late in the afternoon. The skill and dedication to get the bicycle working again was first class. John was assisted by his colleague Tom on this day. Parts needed to be replaced including cable and derailleur hanger. John continuously testing and tweaking to get the bicycle changing gears smoothly as possible. They could have sent us away as it was getting late but wanted to achieve the task so that we didn't need to come back at a later date. Excellent service. Thank you guys.

11 dicembre 2024
Non scritta su invito
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Risposta di The Cycle Room

It is always great to hear that we're providing the best possible service, so thank you for taking the time to share your review. As passionate cyclists themselves, John and Tom know the importance of getting a bike back on the road as soon as possible. We look forward to serving you again in the future!

Valutata 5 stelle su 5

Amazing work carried out by Joshua over…

Amazing work carried out by Joshua over at kinetic revolution Colchester. Great customer service

6 dicembre 2024
Non scritta su invito
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Risposta di The Cycle Room

Cheers, Lee! Josh was stoked you took the time to drop a review, so we really appreciate that. We hope to see you again when you next need us!

Valutata 5 stelle su 5

Lovely customer service

I recently placed a small order of stocking filler bits. I wanted to use a local company. I'm glad I did because they reached out when an item was out of stock with a variety of options. The communication was great and nothing was too much trouble. It definieitly pays to support local businesses. Thank you

2 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Outstanding!

I recently purchased a Giant Revolt Advanced 3 and I cannot speak highly enough of the service I received from Cycle Revolution. Initial dealings were with Justin, but the demo and sale was handled by Matt. Everything was outstanding and the bike was turned out in an exemplary fashion.

2 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Awesome experience

Amazing deal on a new bike, still can’t believe I’ve got it at such a great price! Really helpful customer service too. Any questions were answered quickly and thoroughly.
We had an issue with the shipping company but Cycle Revolution sorted it out same day and sent the bike to me off their own backs instead.
Couldn’t recommend more! Will definitely be coming back. Thanks for the dream bike!

15 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Brill company

Helpful, easy people to deal with. From start to finish communication was top notch. Outstanding service. Highly recommend. Will definitely be using again.

4 ottobre 2024
Non scritta su invito

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