Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 3 stelle su 5

I absolutely enjoyed the gameplay upon my first deposit. I won 1000+ dollars I should’ve read the fine print because you can only redeem 500 for your first withdrawal and then the other remaining bal... Leggi di più

Valutata 2 stelle su 5

I have won three times on here. The first two paid QUICKLY (Within hours). However, this time it's been severel days and now my account has been banned???! I never received the payout either. Very dis... Leggi di più

Valutata 4 stelle su 5

great place to play and have fun. they have a nice selection of providers (they should remove the names of the ones that have no games available anymore). redemptions are just like most casinos, but o... Leggi di più

Valutata 4 stelle su 5

I like a few of their games I cannot find elsewhere. the customer service awesome, and I am sure they get a lot of crap from people. if youre kind with yor concerns they will be super helpful and make... Leggi di più

L'azienda ha risposto


Informazioni di contatto

2,9

Nella media

TrustScore 3 su 5

193 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 74% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The Boss Casino rocks!!!

Live chat operators are the most nice people and their game selection.

19 luglio 2025
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Risposta di Theboss.us

Thank you for your feedback! We’re happy to hear you’re enjoying both our live chat support and game selection, enjoy & we're looking forward for your wins!

If you ever need help, feel free to contact us at support@theboss.casino.

Valutata 3 stelle su 5

Great games and good package deals but…

Great games and good package deals but redemption still iffy, because mine got cancelled for no apparent reason and I have to redo it. If it goes through smoothly then I'll leave a better updated review.

18 luglio 2025
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Risposta di Theboss.us

Thanks for your honest feedback. We understand how frustrating that can be. Cancellations can happen due to verification issues or incomplete info, but we’re here to help you get it sorted. Once resubmitted correctly, it should process smoothly.

Let us know if you need any assistance, reach out to us at support@theboss.casino

Valutata 1 stelle su 5

I won a massive jackpot of 20k and have…

I won a massive jackpot of 20k and have yet to receive it i do not recommend

2 luglio 2025
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Risposta di Theboss.us

We understand how important this is and want to clarify that large jackpot wins go through an extended verification and processing timeline to ensure full compliance.

Please rest assured that if your win has been confirmed and all verification steps are complete, your redemption will be processed accordingly.

Kindly reach out via support at support@theboss.casino with your user ID so we can provide a direct update.

Valutata 5 stelle su 5

I really don't understand the negative…

I really don't understand the negative reviews here I have won over 500 total and already received part that with the other part coming today, customer support has been very informative and direct when answering my questions I have played every single online sweepstakes casino there is and the boss is near my top 5 for sure. I am not affiliated with them what so ever but i will vouch for them

16 luglio 2025
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Risposta di Theboss.us

Thank you for the genuine feedback ! We truly appreciate you taking the time to share your experience. We're glad to be in your top list, and we’ll keep doing our best to earn that spot.

If you ever need help, feel free to contact us at support@theboss.casino.

Valutata 5 stelle su 5

The first time on this casino I won 745…

The first time on this casino I won 745 SC within an hour. With the new platforms that's been added I've really been enjoying this site! It's a great place for gaming and I highly recommend it 😄

15 luglio 2025
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Risposta di Theboss.us

Thank you for your feedback! We’re so glad you’re enjoying Theboss.casino.

If you ever need anything, just reach out to us at support@theboss.casino

Valutata 2 stelle su 5

Error message after error messsge with no help from support

I have been trying to play all day after depositing money and have been getting error message after error message. Sometimes the messages are about my wallet being disconnected (I don’t have one connected in the first place), other times I’m told to contact customer support. This has happened on two mobile networks (ATT and Verizon) both with four bars on 5G and on four different WIFI networks all of which have been tested and have speeds of over 100mbps. I’ve tried two browsers, logged out, cleared my cache and nothing works. When I tried to contact customer support as the error message instructed I was connected to someone named Michelle who just told me to do the things I had already done and said everything was fine on her end before disconnecting the chat. The interface is fine and the game selection is decent but what does that matter when you can’t play and support isn’t interested in helping?

14 luglio 2025
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Risposta di Theboss.us

Thanks for your feedback! Based on what you described, this appears to be a temporary connectivity problem. In rare cases, error prompt like the wallet disconnection or contact supporrt can occur if the system detects an interrupted session or background conflict.

We’d like to take a closer look at your account to investigate further. Please reach out to support again with your account email and mention this issue for priority handling.

Valutata 1 stelle su 5

So yesterday I bought a package cashed…

So yesterday I bought a package cashed out 150 what I don't like is that I never received a email confirming that I redeemed anything another thing that is fishy is they don't tell you how long winnings take to hit your account site is pretty sketchy so hopefully I get paid but overall I would not recommend this site

13 luglio 2025
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Risposta di Theboss.us

Thank you for sharing your experience. We appreciate the feedback and want to clarify that once a redemption is requested, it typically follows a review process to ensure security and compliance, which can take a short period to complete.

Your redemption is important to us, and if you’d like check your redemption status, please reach out to our support team at support@theboss.casino, they’ll gladly assist you.

Valutata 1 stelle su 5

Its TheBossyScam.Casino.. Not TheBoss!

This is one of the WORST platforms I’ve played on. The games are clearly rigged, constantly lag, and have extremely low RTP. Their Relevent team are super unprofessional and Ruuude. It feels like they’re only here to take your money, not provide a fair gaming experience. I do not recommend this site at all. Don’t waste your time or money here. there are way better and more trustworthy casinos out there.

10 luglio 2025
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Risposta di Theboss.us

Thank you for sharing your feedback. We’d like to clarify that all games on our platform run on RNG (Random Number Generator) systems to ensure fairness and compliance. RTP (Return to Player) percentages are set by the game providers and remain consistent for all players.

Lag issues are often related to device performance or internet stability, but our team is always happy to troubleshoot and help optimize your experience kindly send us more details at support@theboss.casino.

Valutata 1 stelle su 5

Absolute piece of crap casino

Absolute piece of crap casino. They will scam you, take your money, half the time the site won’t even load. 0/10 starts absolutely atrocious.

11 luglio 2025
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Risposta di Theboss.us

Thank you for your feedback! Site performance issues can occur due to connection stability or browser error, and we always recommend clearing cache or trying an updated browser for the best experience.

If you experienced any specific issue with deposits or gameplay, please reach out to our support team at support@theboss.casino with details so we can review and assist.

Valutata 1 stelle su 5

I’m just blown away by this experience

I’m just blown away by this experience. I have been “sitting in the que” and “under review” for a week now waiting on my redemption of $391.00. This site is a scam. Does anyone know if they have ever even paid anyone??? That money is all the money I have and I was super stoked to win it but after jumping through their verification hoops and having my redemption sent back to my account 6 different times, I have a bad taste in my mouth for THEBoss casino. I’m super depressed over all of this and now I wonder if I’ll ever be cashed out. Customer service is the worst I have ever seen. Rude with copy and paste explanations. How do we get this site shut down? Does anyone know?

11 luglio 2025
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Risposta di Theboss.us

We’re sorry to hear about how frustrating this has been for you. Please rest assured that we are a legitimate platform and every approved redemption is paid out we process them daily. Delays usually happen when additional verification or system checks are needed, which are in place to protect both your funds and account security.

It often means there was a mismatch in the payment details or additional documentation is required. Our support team can provide the exact reason for the returns and guide you through resolving it so your withdrawal can be completed. Please reach out directly to support with your latest ticket number, and we’ll escalate this for a detailed review.

Valutata 3 stelle su 5

Disappointing, lack of responsiveness

Update: I was surprised by my redemption tonight. So 4 days, almost to the hour. Nice that it was processed on a weekend, but I would like to see them be able to set and communicate better time frames for approval/processing.

This seems to be another new social casino that is either not prepared or does not care about servicing customers. On the positive side, they offered good promotions. The site is fun to use,with a wide variety of games. But when it comes to redemptions, it's day of 3 of "sitting in the que for approval" and support only replies w copy and paste response about terms of taking 10 days, and verifications and high $ amounts causing delays (verification completed previously & minimum redemption amount) There are too many of these sites doing things the right way. I will spend my money with one that does more than take it.

10 luglio 2025
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Risposta di Theboss.us

We appreciate your honest feedback and are happy you enjoyed our promotions and games! As for redemption times, these follow security and compliance requirements designed to keep transactions safe for all players. Timelines can vary based on factors like provider checks or transaction volume.

We’re constantly reviewing our processes to improve efficiency, but these steps are in place to protect both players and the platform. If you have any further questions, feel free to reach out to support@theboss.casino and our team will gladly assist.

Valutata 1 stelle su 5

Stole

Straight up stole money from my account, was playing baccarat and placed a 25 dollar bet, lost. Placed another bet for 50 and it had an error and to contact support. Well, in the play history it states I bet 100 and lost when it did not even go through and I also did not even bet that much. And something even weirder happened right after I contacted support, the site went under maintenance for like 10 minutes and wouldn't let me back in. Stay far away, place is super shady and support saying there was never an error and the money is just gone.

10 luglio 2025
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Risposta di Theboss.us

We appreciate you taking the time to share this with us and completely understand how concerning this situation feels. From the details you’ve provided, this sounds like it may have been caused by a connectivity issue, which can result in miscommunication between your device and the game server leading to display errors.

We recommend checking your internet stability before playing to avoid these issues. For full transparency, please share your play history and timestamps with our support team at support@theboss.casino. We will review everything carefully and verify the logs to ensure accuracy.

Valutata 1 stelle su 5

This is one of the worst "SC casino"…

This is one of the worst "SC casino" sites I've ever used. It is a scam site with many predatory practices. For starters, they require a 4X playthrough on any "bonuses". This, combined with the incredibly low RTP on all games (including low volatility) almost ensures that someone is going to come out with a substantial loss.

Customer support is also very rude, dismissive, and will end the chat and abruptly state they need to handle/serve other customers.

They abruptly cancel redemption requests, placing the balance back on the account and don't send an email explaining the action or requirements.

There's so many red flags here. Stay away. Also, be skeptical and weary of 5 star reviews with 1-3 reviews on the account. These are likely paid reviews, or reviews.

If you play here, you will lose your deposit.

8 luglio 2025
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Risposta di Theboss.us

We’re sorry to hear you feel this way and appreciate you sharing your concerns. To clarify, our bonus system including adding a playthrough requirement is standard practice across many sweepstakes-style platforms and is clearly outlined in our terms. All games run on certified RNGs and come from trusted providers, ensuring fairness and randomness.

We never cancel redemptions without cause and if that happens, it's typically due to verification or compliance issues, and we always encourage users to check their email or reach out to us at support@theboss.casino for clarification.

Valutata 5 stelle su 5

I love this casino

I love this casino. I've been on for about a week now and I have just made 3 redemptions. Within a 3 or 4 day period 2 for a $100 and 1 for $400. It has been the 4th of July weekend so I'm hoping I'll see the money in my bank between today and tomorrow. I've had no issues with them. I've had great R TPI love the slots. I oh no II give the casino 5 stars, but I'm a slot lover. Thank you so much, the boss.

7 luglio 2025
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Risposta di Theboss.us

Thanks for the great feedback! We're glad you're enjoying the games and congrats on your redemptions! Redemption usually take 3–5 business days, and holidays like the 4th may cause slight delays. Keep an eye on your bank your funds should arrive soon.

For future concerns, do not hesitate to reach out to us at support@theboss.casino

Valutata 1 stelle su 5

Probably the worst platform I've ever…

Probably the worst platform I've ever used customer support is absolutely awful

1 luglio 2025
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Risposta di Theboss.us

We're really sorry to hear about your experience. Your feedback matters to us, and we’re committed to improving. Please reach out to our customer support team at support@theboss.casino with more details about the issue you encountered, we’re open and ready to listen.

Looking forward to assisting you further.

Valutata 1 stelle su 5

They screwed me

Terrible experience. I bought the package of 1000sc for 850. And made it up to over 3k and redeemed. I had 86 sc left to playthrough and took it to blackjack. Unaware that you couldnt meet olaythrough on there. And redeemed at 100. We'll all my redemptions failed because they went to a different card so then went and bought a bonus and hit for over 1k on another slot. (Still had my entire balance) When I went to redeem 3k and left my 86 that needed played through on there they canceled it and told me I had over 1100sc I still needed to olay through bc I played some on blackjack! I'd understand having to play the original 86 (or even the 100 i was at at the end of playing blackjack) i played on there. But to act like everything i won afterwards was off that was ridiculous. Especially when I had over 3k in my account!

30 giugno 2025
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Risposta di Theboss.us

Thank you for your feedback! We understand your frustration, and we’d like to clarify the technical points around the playthrough requirements and redemption process.

When you purchased the 1000 SC package for 850, it came with a playthrough requirement. This means that a specific amount of gameplay must be completed before any redemption requests can be approved. Unfortunately, Blackjack does not count toward completing playthrough requirements. This is clearly stated in our terms, as games with a low house edge (like Blackjack) are excluded to prevent abuse of bonus systems.

We absolutely understand it can feel frustrating, especially when winnings are involved. However, our systems and policies are designed to ensure consistent application for all users. If you have further questions, we’d be happy to explain more or help walk you through your current balance and remaining playthrough.

Valutata 1 stelle su 5

Redemption Cancellation = Scam

Redeemed before on the site with no issue. Attempted to redeem again and 4 times now my redemption has been cancelled. They will not give any explanation as to the reason for the cancellation and do not reach out to you for resolution in the matter. They will likely respond to this bad review before I ever hear back from support.

Edit: yup. hit this one right on the nose. 72 hour wait on support so far but a bad review takes 2 hours for a response. priorities.

30 giugno 2025
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Risposta di Theboss.us

Thank you for your feedback. We’re sorry to hear about your recent experience.

Promotional offers may require specific playthrough activity before a redemption can be approved. These guidelines are in place to ensure fairness and compliance with our terms.

Please reach out to our support team with your most recent ticket ID so we can escalate your case for review.

Valutata 1 stelle su 5

DIDN'T WASTE YOUR MONEY HERE!!

This casino is a joke. I have been trying to cash out since last week. They keep canceling my request and stating that I didn't redeem to the original purchasing card. I have sent in documentation proving my virtual card and debit card difference, yet they still would not redeem my payout. The customer service team just copy and paste the same lines they tell everyone. They are no help whatsoever. Yes, you can win on this casino but good luck getting your redemption. I would give this casino zero stars if the option were available. Save your money and go to better casinos like Pulsz. Mcluck, Hello Millions, Playfame and many more. Even Chumba does next day payouts.: Legendz, a newer casino offers INSTANT redemptions! Horrible name for a casino as you guys are not the boss of anything!

30 giugno 2025
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Risposta di Theboss.us

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience with the redemption process.

To ensure the security of all transactions and to comply with industry regulations, we require that redemptions be processed back to the original payment method used for purchase. This is a standard anti-fraud measure adopted across digital platforms. Please make sure to provide clear copies of your documents.

We value all our players and never want you to feel unheard. If you’re still experiencing issues, we encourage you to reach out again through our support channel.

Valutata 1 stelle su 5

Unfair Wagering Surprise!

I completed 100% of my playthrough, only to be told that table games barely count toward meeting requirements — and you still must play half on slots. It was never mentioned anywhere during my gameplay or in the bonus offer. 👎

20 giugno 2025
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Risposta di Theboss.us

Thanks for your feedback. We understand your frustration regarding the playthrough requirements. Please note that game contributions can vary, full details should be outlined in the bonus terms.

If you have any further concerns, feel free to contact our support team at support@theboss.casino. They’ll be glad to review your case and provide direct assistance.

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