The AA Cars Recensioni 

Karen was great, talked me through any questions I had.
Pleasure to deal with.

Trust the low reviews!! I wish I had!!

I found a car through AA Car Sales for £8,000, and purchased cash from the dealership, along with an extended warranty, believing that the AA's advertised vehicle checks and assurances would give me some protection. It did not.

Within four months, the car broke down. It then continued to suffer repeated breakdowns, and I have spent over £3,000 on repairs, including a starter motor and clutch. The car had relatively low mileage and was not particularly old, so the amount of trouble and expense was extremely disappointing. The repeated breakdowns even resulted in Green Flag increasing the cost of my breakdown cover.

When I tried to sell the car this year, I discovered through an HPI check that it had previously been used as a taxi for three years, something I had not been told when I purchased it. It was advertised as having one owner and low tax.

I raised this with the dealership and provided evidence of the vehicle's previous use, and asked them to address the issue and pay the difference in the cars value. They ignored me.

I went to the AA, hoping their promise stood and all it lead to was their mediation service which can not enforce anything. Even removing a dealership is through a different department.
Verity was my mediator and very nice but my complaint was not resolved as the dealership refuted my claim that the previous taxi use was affecting the vehicle's value and said they were unaware of its history. They were unaware of it's history but the AA promise is that every vehicle is checked for exactly this? Yet I get no support to enforce this?

Despite providing evidence, I have been left in the position where I cannot obtain a meaningful offer for the car. I paid £8,000 for it, have subsequently spent more than £3,000 keeping it on the road, and now have a vehicle that I am struggling to sell.

I am extremely disappointed because I bought through AA Car Sales believing that the AA's involvement and advertised vehicle checks would provide additional reassurance and made the dealer seem more trustworthy.

I am now taking the matter further by seeking advice from Citizens Advice and Trading Standards, and I am going to pursue the matter through the Small Claims Court. But for me the AA should strike off the dealer. I would never advise buying via AA!

My advice to anyone considering buying a car through them: do your own independent checks. Don't rely solely on the AA name or the seller's checks. It costs just £10 but will save you what I went through if you do decide to risk buying through them. I wish I had known this!

Fantastic service from the mediation team especially Verity & Stefanie who took on our case when we had major problems dealing with the dealer we purchased a vehicle from.
Thank you AA Cars

Very helpful, really appreciate the help I received! Thanks

Very nice service received by Abbi
Thank you Abbi

I have had amazing support from Phil Ward over the past 24 hrs. Phil has gone above and beyond my expectations in helping me with migrating my e mail now I have retired and I cannot thanks him enough for his knowledge and friendly approach.
Thankyou Phil

I’ve requested a refund from a dealership as there are faults with the car purchased however they’re trying everything to not provide this. Contacted AA mediation for support but not given much, case isn’t overseen by one person and I’m not provided with any updates. It’s a shame as you assume the AA would be more reputable. Seems like I’ll have to take the dealership to court.

My Aston Martin DB9 wouldn’t start today, I tried everything I could think of then called out the AA. Liam Phelan and his mate (sorry didn’t get his name) came out.
After a bit of fault finding Liam found an Aston Martin bulletin that said a bolt on the starter motor corrodes so he slackened that bolt (which is buried deep in the engine bay) and the car started first time.
I was obviously thinking this was going to cost me a small fortune but now i know I just need to access the starter motor and clean up them terminals.
Cheers lads 👍🏻

Was having trouble receiving a refund with a trade I got my car from, contacted the AA as I know the dealership was under their standards scheme, was introduced to Stefanie Spalding who was assigned my case, she was very supportive and understanding and kept me updated and was easy to contact, helped me get back my money and end the dispute with both parties leaving happy

We are getting no where with even a month with AA mediation service( case worker Ellis) and the car is in a unsuable state.
We found the service very slow and unhelpful uptil now.
The only reason we bought a used card from an independent dealer was because it was a AA certified garage.
Unfortunately we were sold a car with multiple innate problems that the dealer tried fo cover and currently we are left with an engine failure worth more than half of the car price. Its been over a month and counting for this dispute to be resolved by AA mediation service.

This has make us loose the trust to buy ever again with AA certified garage.

Update 25/8/26

I am looking forward for the mediation service to help me eventually as part of the AA promise rather than giving up on me. We also trusted the AA promise but it looks like the AA certified garage do not value these promises. We expected better from AA thats all we can say.

Sophie Williams was great at getting the dealer to do the right thing. Thank you Sophie.

The customer service team came back to me quickly on my questions and pointed me in the correct direction to proceed.

Try to teach granny to suck eggs

They are one sided mediators who use tool boxes to give them lnowledge of the law. They are simply that not trained in law with a degree only mediators and any one can do that work with a tool box

Met up with Taylor who was really informative and helpful. Very thorough, informative and helpful. Full marks to Taylor

AA cars provides excellent service in all departments. They are polite, efficient and reliable. I also used their mediation service and found that they made every effort to solve my problem. They tried hard to contact the busy dealer and give me feedback every week. After a long battle with the dealership, they helped me find the solution. I am grateful to the AA cars staff.

If you want to buy a car from any aa approved dealer they don't take any responsibility for the car , the chance you'll get a result is far from fictional, pinch of salt comes to mind and there Phone 📱 line gives you 3 options none off. Them give what you want

I’ve never left a negative review, but my experience with AA Driving School from start to finish was genuinely appalling. The issue was how the situation was handled by AA's customer service team.

The day before my driving test, my instructor's vehicle became undrivable. Communication was extremely poor. I received vague WhatsApp messages with almost no explanation of what had happened, what the fault was, or what AA were doing to resolve it. As this happened over 24 hours before my test, on a Monday afternoon, I reasonably assumed urgent repairs or a replacement vehicle would be arranged.

Instead, I was told the vehicle couldn't be repaired because "all the garages were closed" - at around 1pm on a Monday. No explanation was ever given as to why repairs weren't possible, when the fault had been reported, or what contingency plans existed. I spent the entire evening and following morning wondering whether I'd even have a car for one of the most important tests I'd spent months preparing for.

On the day of my test, we arrived at the test centre in a vehicle that was still unroadworthy, with the clutch not operating and error messages blocking the speed of the vehicle. My instructor didn't even come into the test centre to explain the situation, but sat in the car on his phone, leaving me to deal with it alone.

Ironically, an instructor from another driving school suggested he take the vehicle into the garage directly opposite the test centre. After I'd been told for over 24 hours that it couldn't be fixed, it was repaired within minutes, less than 20 minutes before my test.

Instead of spending the time before my test practising and settling my nerves, I spent the morning sitting in a broken car and watching it be repaired. The stress this caused immediately before my driving test was completely unnecessary.

I contacted AA afterwards expecting them to investigate what had happened. Instead, I was told there was effectively no remedy and no ownership was taken despite the instructor operating under AA. I requested a manager call me back, which took over two weeks despite chasing three times through the online chat.

When I eventually spoke with Pete from customer services, the response was even more disappointing:

• I was told there had been no issue because repairs supposedly take 72 hours. This policy appears nowhere in my contract or terms and conditions. No evidence was provided that the repair had been reported correctly or that any investigation into the timeline had taken place.

• I was told I should pay for the full four-hour lesson, including the time the vehicle was being repaired, because "you would've been waiting anyway." I paid for a driving lesson, not to sit on a pavement while an unusable vehicle was fixed.

• I was initially offered just £8 for the time the vehicle was in the garage. I eventually received £34 (one hour's lesson), but this didn't reflect the disruption, didn't cover the full amount I paid that day, and didn't even include the booking fee.

• Pete repeatedly stated the instructor had gone "above and beyond" without explaining what investigation had been carried out to reach that conclusion. It felt as though the instructor's version of events had simply been accepted without question.

• Most concerningly, I was told I could make a formal complaint but that "nothing would come of it because we don't issue refunds." Hearing that before any investigation had even taken place was astonishing.

Mechanical failures happen. What customers expect is clear communication, accountability and fair customer service when things go wrong.

Instead, I was left incredibly stressed immediately before my driving test, charged for time when the service couldn't properly be delivered, spent weeks chasing a callback, and ultimately felt dismissed throughout the complaints process.

The breakdown wasn't the biggest problem.

AA's handling of it was.

Experience with the driving school.
Rude instructor (Mohemmed Akbar, Glasgow), swore at me on more than one occasion when asked to stop he cancelled all my lessons 4 weeks before test. The AA do nothing to protect customer, 2 complains logged with AA with no response. Clearly don’t give a toss as long as they’re getting money. Do yourself a favour and use your local instructor and don’t give this massive brand any more money. Happy to say I went to a different instructor and passed without having to rebook, so good riddance.

Working with you all the way and at the speed you want it to go

I was at The Adventure Bike Festival this weekend when my 750 AfricaTwin motorcycle started to fire on just one pot. I called to see the lads, who were more than helpful, I think they were happy working on an old bike, anyway they got to the bottom of it and I was able ride the 4hr journey home, well done lads