Tescomobile Recensioni 512

They couldn’t make it more complicated, after a lengthy process Ive apparently successfully changed my password but I still can’t access anything
And unable to find any info about phones tariffs etc on any website
So off putting

I received a phone call from O2 offering an iPhone, so I requested the iPhone 15 Pro Max and provided my personal and bank details. Three days later, I received the wrong package, an iPhone 14 Pro Max. I called to report the mix-up and returned the package at the post office. A few days later, they mistakenly sent me a Motorola phone, which I also reported. After waiting over a week for a third delivery, I called to check on it, but they insisted it had been sent. I told them I hadn’t received any SIM card or iPhone. They provided a tracking code that was linked to my bank account, instructing me to open it to confirm the code. However, each time I received the code, it deducted money from my account under the label Revolut. When I informed them about the money being taken, they seemed unaware of the problem. I decided to cancel the deal and requested to close my account. All the deliveries were under Tesco Mobile, even though the offer was from O2 and Sky Mobile. The next day, I went to my nearest Lloyds Bank to explain the situation. They suggested it looked like a scam and closed my current bank card, issuing me a new one. Now that O2 has my bank details, I tried to contact them to close the account, but they were unreachable. When I finally got through, some representatives claimed my account wasn’t linked to them, and they had no record of my information. This situation is negatively impacting my credit score. I called them again, and they advised me to open my bank account to resolve the issue, but they keep sending approval codes. Now, Tesco Mobile has contacted debt collectors for something I don’t even have, and when I called Tesco Mobile about the issue, they said they didn’t have my account and that I didn’t exist in their system. This is extremely frustrating.

Well...........
Rang customer service to change my tariff,got put through to someone I could barely understand and informed me I had failed security checks.
Rang back, put through to a different person same understanding difficulties and again failed my security checks
Rang back again same understanding difficulties but this time I spelt every word I said......... hey presto I passed the security checks.
I was enquiring about changing my tariff cause I had been out of contract for about 3 years.
"You will have to upgrade and get a new line" I was told......I was just dumbstruck.....
I hung up got straight on the Internet and started looking round for alternatives.
I signed up with talkmobile at a third of the price I was paying at TM 36 hours later I received the sim got my pac number all sorted and talkmobile customer service is far superior as is the Internet on my phone.
Goodbye TM won't be coming back......

I've loved Tesco mobile until now. I have 2 phones with them and for some unexplained reason , the DD for one just stopped in January so racked up a bill. First call handler could not speak English well and did not understand when I asked how one phones direct debit stopped suddenly. Tried to login to my account and faced with technical error signs. Tried to do their webchat which diverted me back to the phone number. I managed to reinstate the direct debit eventually but due to the language barriers I still have not found out how it happened. I can't understand how this type of company has not ensured their customer service teams first language is English as it makes it impossible to navigate complex complaints or questions. I really hope I don't get any further issues with them because it will force me to switch phone providers. Never had this type of service before from them

Terrible experience with Tesco mobile - sent to debt collectors for an unknown amount of debt of a deceased relative. When calling them we are told to ignore all letters and no amounts owed. Because of unknown debt this has now affected my credit score. Poor communication!

Tesco mobile are the absolute pits! We have two pay monthly phones with them and the bills are paid on time if not beforehand once the bill is sent out.The last bill they sent out to me was for 83.78 which I paid in two payments, one for 40.00 and the remainder of 43.78. My account balance shows as zero ( until the next bill) but the bill for 83.78 still shows as ‘unpaid’. I have been driven to distraction trying to get this sorted and have now resorted to cancelling the direct debit as they keep trying to take that amount from my account, even though I can, and have proven to them that I made the above payments, I can hardly understand a word that is being said back to me as it appears none of the call centre agents have a good grasp of spoken English, I wish to god I never went near them and would strongly advise anyone else to steer well clear of them, they are an absolute shower!

I am having a nightmare with Tesco mobile. We have two mobiles from Tesco, both now out of contract so we have automatically been switched to a monthly rolling contract which is an expensive option.I have tried to resolve this by visiting our local store and also with phone calls to their overseas call centre but am unable to change anythingas the original contract was taken out in my husband's name with payments coming out of our joint account and he is now in nursing home receiving palliative care but they insist he has to go into the store in person IMPOSSIBLE or speak to them in person, again impossible. In the meantime I we are paying over the odds for a rolling contract which I am unable to change even though I have joint access to our bank account.
Tesco please bring back UK call centres

What has gone wrong with tesco mobile , use to be a 5 star . But things have gone drastically wrong with them . The call centre in India, is not fit for purpose, and completely unqualified to handle complaints. And they have difficulty understanding there callers . Tesco needs a good shakeup and oust the dead wood

Abroad no service despite checking with tesco before coming to Morocco, customer service is absolutely useless despite adding money to my pay monthly account. Held up at airport as can't access docs, lost for hours without maps and stood for ages outside appartment as cannot contact landlord to bring keys.

I'm in shock on tesco mobile phone service, I'm on contract whyd tesco for over 3 years, on contract, never ave problems in till the terms off contract ends but I can still stay on contract whyd them , since the terms expired troubles star nearly avery months service cut off sein my bills not be payd restricted service after 2 times thi happen I'm investigate and 2 weeks go I'm speeck to coustemer service acsent asian or africa but don't take much notice, wend up pay my bill for monthly the seme £11.36 pound at mounth , ok no argue and I pay 11,36 ,the operator want me to pay £28,59 , and I refuse, now on february my bill need come aut tomorrow on the 27 as I request to. Ganged date , to avoid more problems , but 3 days go seme story, account t restricted again,icall again and o operate forever again tould me my bill for genuary is notbe pay bolex I got evidence from banck wass payd 2 weeks go. I asck were they wassen operate and tould me on sudafrica , now andestoud at many millions tesco make whyd this scamers african , so be were tesco mobile is s am gette aut aspa, ps be were tesco mobile phone now is run by sudafrica company in sudafrica the parents off the scamer be were every one today on 26 February 2025 I got the confirmed tesco mobile phones coustemersservi e is in sudafrica gette aut at spa

Tesco mobile Ireland app disappeared from Google play market.
Customer service acting performance pretending don't know about it.

What has happened to Tesco customer service?? It used to be seamless. Now every call we have made today to resolve issues has involved someone who we cannot understand, background noise interfering with the call, and a string of nonsense about the plans we have taken out. The claim is the safety buffer cannot be used for data on ANY phone. We have unlimited texts and calls. What is the point of a safety buffer if it cannot be used to guard against overspending on data, which is the only thing that would be included! Further, and more worryingly why is the safety buffer being used each month if it does not apply to data and I have unlimited calls and texts?!!! Also the point of a buffer is to prevent the bill going over a fixed value. This safeguard is pointless if there are things the buffer does not include. Why do I get texts saying my data is running out and then find my buffer used? If data is not included in the buffer, why does my phone stop connecting to the internet when the data bundle and buffer are used up, but not before? Why do the customer service operatives not answer the question asked, and instead just say "remove the safety buffer then" to my queries, wen the more pressing question is what have the charges been made for?! Utter nonsense. Leaving Tesco mobile at the earliest opportunity. I am sure our 4 mobile contracts will make no difference to them but in time, if this is the service they offer, they will find themselves in trouble from a lot more customers.

I brought a new mobile phone yesterday and got the SIM card stuck I contacted customer service earlier and they told me to take it back to the shop and get a replacement phone
I took it back and they won't replace it. The reason being it's me that damaged the phone and as I explained to them there was no instructions in the box and the policy about returns is so small and out of sight.
Another reason I couldn't read the policy a out returns was because when I went into the store it was like going into a youth club, there were three members of staff sat in front of the phone I wanted to look at of the staff had his feet up on the counter while his son was messaging about, I didn't even get the phone I wanted.
They said it could be sent away to be repaired but I would have to pay for it. I'm now stuck with a phone that I can't afford to replace. It,s put me off using Tesco Mobile ever again. It also didn't help that there were no proper instructions in the box.

Travelling to Australia in 5 days so wanted to know roaming charges. We could not get a clear answer to what we should do to take out a bundle to cover charges. Get a grip Tesco and train your staff or our Business goes elsewhere!!

I have recently switched from o2 to Tesco (a week ago), and my sim is not working. I transferred my number and it worked ok(ish) for about 3 days, during which time I could make calls, send text and use data on and off (all unlimited). However, it has since stopped working and, every time I speak to the customer service department on chat, I'm told a different thing (my phone number hasn't transferred, I need a new sim, I just need to take it out again – I've done everything they suggested). I've contacted them so many times, and no one can offer any solutions. In fact, they kept telling me to call another department after I'd spent an hour telling them I can't make calls (?). It's Kafkaesque dealing with them! I have cancelled my account and have been promised that I'll get a full refund on my upfront payment. However, I'm doubtful this will be straightforward given how awful it's been trying to speak to anyone or have them resolve the issue for me. I am self-employed and use this phone for everything, including client calls and messages, so it's been extremely difficult not being able to use it.

Tesco mobile need to invest in their staff with training. I have spoke to 8 different customer advisors and still no resolution to my issue. Incompetence. They have no clue what they are doing. The more people start fiddling on your account the more wrong your account goes. I cant really stress how bad the customer service is.

Tesco mobile pool Redruth..
Only one person knows what they are talking about... Jemma.
Every time I renew my contract, the phones available are absolute rubbish! They don't last the 3 years you signed up for..
I can no longer get a phone signal in my house... It's not my broadband supplier, nor the area.... No trees!
I have to sit in my car, or stand in the street...
Never had this problem to begin with, lived here 14 yrs!
Was told, there's a lot of people in the area using the same network?!
I guess cos it's a cheap one..

I shall be buying my own phone in the future.

I am reviewing the Tesco Mobile Shop at Baguley Manchester.
On Thursday my husband & I switched to Tesco mobile. The guy at the shop was really helpful & efficient, we gave him our EE PAC codes & he said that our numbers would be ported over the following day. On Friday my husbands phone made the auto switch to Tesco, mine didn’t. We call the helpline but it was late on Friday evening so help was limited. We went back to Tesco phone shop this morning where the Manager Rob who we’d dealt with us on Thursday looked into the problem. He was really kind & calm, he talked us through all of the possibilities, eventually it was clear that the problem was with EE. He put an EE sim in my phone to allow me to call them & they managed to unlock my phone through Apple…even though it’s a Saturday. Rob then set my phone up to the new Tesco sim and off we went.
I don’t know how good Tesco mobile is as a network but I do know they have a fantastic Manager at Tesco Baguley, who went above and beyond for a new customer, saving the distress & anxiety that comes when your phone isn’t working. Thanks Rob, 👏👏👏

The service has often been weak or non-existent since the beginning. I topped up last night to renew my Rocket Pack, only to receive a message this morning, saying that it hadn't renewed because I didn't have enough credit (and the only reason I can think of for having less than the required amount is that they've charged me for something since I haven't made any calls or sent any texts), and now, their crap website won't let me top up for 'security reasons'. Useless.

Speeds are simply too slow and the service is unusable for business. I'm out.