Terrace Downs Resort Recensioni 

184
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

What a wonderful place to enjoy your birthday or any other occasion with friends, food buffet the best ever I've had staff so friendly, everything went so smoothly for me. Ladies enjoyed their spa tr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

What an amazing place, stunning views, great food, friendly, efficient staff, excellent accommodation, overall a wonderful experience. The only thing I would have liked was more milk to have a cup o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Our villa was spacious, fully kitted out, luxurious and with a jaccuzi/wet room/bathroom to die for. Complimenrary wine and antipasta in the room were a nice touch. We were within walking distance of... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Our children gave us a golf, accommodation, food and drinks, package, which we have just redeemed. Our experience was fantastic, our villa was everything we could have wanted with amazing views... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Hotel
  2. Associazione o organizzazione
  3. Fornitore di prodotti alimentari
  4. Golf club
  5. Ristorante
  6. Negozio di articoli sportivi
  7. Agenzia viaggi
  8. Servizio per matrimoni

Informazioni fornite da varie fonti esterne

Terrace Downs Resort offers an ideal ‘getting away from it all’ destination close to Mt Hutt Ski field and Methven. We are Quintessential New Zealand – stay with us to experience majestic scenery and warm hospitality. As the ‘Gateway to the South Island’, Terrace Downs Resort is perfectly located for the first and last nights of your South Island tour. Or rejuvenate with a week-long stay to really appreciate our wilderness backdrop.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

184 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(184)

2 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Couldnt have asked for more Fabulous

A very welcoming and enjoyable experience which began with a very personal email in response to my booking asking if we would like bookings for any activitiews dinner or the spa while we were there.
While en-route to Terrace Downs on the day of arrival reception called and advised us to take care on the road as they had a lot of snow around and that they looked forward to seeing us in about an hour.
The villa was just gorgeous and had every little thing we could have ever wanted. We asked to be left alone with no servicing and they did just that. It was warm and welcoming when we arrived at the villa with a stunning view of snow covered mountains fields and golf course. We dined in the restuarant one night and the service and quality of food was excellent. All in all..cant wait to go back..its a stunner.

19 agosto 2015
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Risposta di Terrace Downs Resort

Dear Noeline & Russell,

Thank you very much for your feedback.

Glad to hear you had a wonderful time. Hopefully see you back in the future!

Terrace Downs Team

Valutata 5 stelle su 5

A relaxing fulfilling experience worth every penny spent

We arrived four hours after we had anticipated. It was after 7pm, dark and negative two degrees. The lovely team at Terrace Downs had turned on the electric blanket on our bed and the heatpump was on introducing us to a lovely warm villa. It was greatly appreciated.
Having the gas fire was also an extra added bonus. :-)
We had a fantastic time with Neil and his adorable five month old Springer, Ted, learning Archery in the snow - it was fantastic. Felt like we were in a Game of Thrones scene.
We highly recommend the couples tranquility spa - well worth the money. To finish off we enjoyed a wonderful dinner in the Hunter Restaurant on our last nite. The food was excellent and on a cold winters nite the large fire just added that little extra magic.
Only down side we had the whole stay was the lack of lighting (there were no lights on) from the carpark to the main building/restaurant after dark which once highlighted to the staff was rectified by the time we returned to our car after dinner.
We found all the staff were friendly and helpful during our stay.
Thank you Terrace Downs (and Neil) we look forward to staying again - try a summer season next visit so we can enjoy some of the golf and the clay shooting.

17 agosto 2015
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Dear Lisa,

Thank you very much for your feedback. Great to hear your room was nice and warm for your arrival as it can get very cold here on these winter nights!

Looking forward to hopefully seeing you again in the future!

Terrace Downs Team

Valutata 5 stelle su 5

Terrace Downs Resort.

Our Villa was warm and comfortable with lovely views. All staff were very friendly and helpful. We stayed for only one night, but thoroughly enjoyed our experience.

12 agosto 2015
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Dear Richard,

Thank you very much for your feedback, glad to hear you had a good time!

Terrace Downs Team

Valutata 2 stelle su 5

Accommodation was great but the food was poor

We really enjoyed our room & the stay at Terrace downs, the one bedroom unit was well appointed, lots room, very clean and a fantastic location. A truly great room.
Staff were very pleasant and welcoming and made you feel at home.
The food however was very poor; from the blue cod and chips in the afternoon where the cod was just not pleasant with 2 very small sized pieces and soggy chips. The dinner that night, Prawn cocktail was great, lots of flavour however the beef main was overcooked, asked for Rare served medium/well (yes I could have sent it back but we were the only ones in restaurant and the host had told us last orders at 7pm) the vegetable combo of Broccoli, pale bacon and courgette all wrapped together was not pleasant.

Of course I could have sent it all back and asked it all to be redone but whilst the wait staff were very accommodating and pleasant as we were the only group there and they wanted to close.

I would like to return at some point and give the food another try.

4 agosto 2015
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Risposta di Terrace Downs Resort

Dear Chris,

Thank you for this feedback, I emailed a copy to the Head Chef.

We are glad you enjoyed your stay here at the resort and didn't let the bad experience of the food get in the way of enjoying yourselves. We will look into the issues of why this happened and do our utmost to make sure it doesn't happen again.

Hopefully when you return you can see that things have improved.

Terrace Downs Team

Valutata 4 stelle su 5

Birthday get away

We stayed in one of the one bedroom apartments, which was very tasteful and well appointed. But we felt the bedroom was quite a bit cooler than the rest of the apartment . However that is the only negative that we vame away with . The staff were very helpfull and the food in the Cafe and main resturant were fabulous . we'll be back.

31 luglio 2015
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Risposta di Terrace Downs Resort

Dear Neville,

Thank you for your feedback. I have asked someone to look into your comment about the bedroom, we do have heating in all our villas and making guests comfortable, especially at this time of the year is our priority. It can indeed get very chilly up here.

We are glad you found the rest of your stay very satisfying and look forward to having you back in the future.

Terrace Downs Team

Valutata 5 stelle su 5

A helpful service with attention to detail

Front desk girls were extra helpful and chalets were superbly resourced and serviced. A wonderful place to celebrate our Golden Wedding! The scenery brought approval from our overseas- based family. Plenty of activities kept the grandchildren busy.
Thanks Terrace Downs.

29 luglio 2015
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Dear Russell,

Firstly congratulations on your Golden Wedding anniversary and thank you for choosing Terrace Downs Resort for such an occasion. We are very happy to hear you had a wonderful time here at the resort. We are indeed very lucky to have excellent girls on the front desk at the moment.

Hope to see you again in the future.

Terrace Downs Team

Valutata 5 stelle su 5

Lads golf trip....paradise

Not my first time at Terrace Downs Resort and as a ex pat kiwi was proud to bring a couple of aussie mates to this wonderful resort. Very helpful staff and the view from our villa awesome..... Golf , archery , mountain bikes and even tennis the resort has it all. Fine food and nice having a cold ale over looking the 9th hole. Our room first class and 4 nights of luxury at a very competitive price. Yes will see you again.....

24 luglio 2015
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Dear Barry,

Glad to hear you and your mates had a fantastic time here at the resort. We look forward to welcoming you back in the future.

Terrace Downs Team

Valutata 5 stelle su 5

Breathtaking

Terrace Downs Resort was amazing. Breathtakingly beautiful, quiet and still but above all luxurious. Perfect for couples, families and groups. The mountain views are inspiring and the chalet facilities are absolutely top notch. The staff are excellent and the overall service was a breathe of fresh air.

21 luglio 2015
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Risposta di Terrace Downs Resort

Dear Dr Ross,

Thank you very much for leaving us feedback, we are very happy to hear you had such a great time. We are indeed very lucky to be in a perfect location for our views.

Terrace Downs Team

Valutata 5 stelle su 5

Luxury and relaxation

Nicest villas I've ever stayed in. Very luxurious and well worth the visit . Hunters restaurant was a little disappointing with regards to the food (not very gourmet or 5 star options ) but service was great from all the staff at the resort .... will be back !!

20 luglio 2015
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Risposta di Terrace Downs Resort

Dear Tezza,

Thank you for your comments, We are happy you enjoyed your stay here at the resort.
I have passed on your comments to the relevant departments.

Terrace Downs Team

Valutata 5 stelle su 5

Loved our stay

My husband and I stayed here at the start of our special anniversary trip to NZ just last week (28/6 - 1/7). What a fabulous resort with the most stunning views. We just loved the serenity and peacefulness. Fairly close to Mount Hutt for skiing too. The villa we stayed in was just perfect and I never got tired of the view outside. It has made it hard not to compare other places during our trip to our wonderful stay at Terrace Downs. Special thank you to the new receptionist Emma who was so helpful and kind. 10/10 stay

6 luglio 2015
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Dear S.Kim,

Thank you very much for your kind feedback, I'll make sure Emma gets a copy of this review. thank you again and safe travels.

Terrace Downs Team

Valutata 5 stelle su 5

Great location, great villa, spa was fabulous

Had a lovely relaxing stay, Villa was clean and tidy. Platter a very pleasant surprise. Massage at spa marvellous. Would recommend for a special treat.

16 giugno 2015
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Dear Susan & Arthur,

Very glad you enjoyed your time here at the resort, Liz and her team do a fantastic job at the spa and I'll pass on your comments to her. Thank you

Terrace Downs Team

Valutata 5 stelle su 5

Lovely relaxing night away.

Went away for the night with some girlfriends and found Terrace Downs to be amazing and so helpful. The lunch at the cafe was yum. We stayed in one of the villa's and it was comfortable and warm. The room with the spa was great. We enjoyed the spa facilities, which made for a relaxing afternoon. Woke up to stunning views of the mountains. Would definitely go back.

11 giugno 2015
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Dear Louise,

Thank you for your kind feedback, we are very happy to hear you had a great time here at the resort. We look forward to welcoming you back sometime in the future.

Terrace Downs Team

Valutata 4 stelle su 5

Stayed one night at Terrace Downs Resort

Overall, a good experience. Standard of accommodation was ok.
Staff were very helpful
We were disappointed that, for the tariff we paid, there was no sky TV.
As it happened, the weather was not good (We were ok with that, I have played golf at Terrace Downs several times before & know what the weather can be like), so, we were indoors and had very few TV options. Surely a resort of this standard offers SKY TV? The night before we stayed in a crappy motel in Timaru, but, it offered Sky TV?

2 giugno 2015
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Risposta di Terrace Downs Resort

Dear Paul,

Thank you for your feedback, We are glad you choose us again for your stay. The weather can be a little unpredictable here at the resort and its a shame you seem to experience the bad weather at your time of booking.

We do have Sky TV in our villas, I don't understand why you didn't have it???
I have asked the front desk to find out your accommodation booking and get the maintenance department to look into this.

Regards

Terrace Downs Team

Valutata 5 stelle su 5

Excellent

We had such a great stay at Terrace Downs. The spa was stunning, my husband and I both had great massages. Our villa was immaculately clean, comfortable and well-appointed. As part of our his and hers package we received a bottle of wine and a platter. We couldn't believe how generous the platter was. Fantastic. Our only very slight reservation was the breakfast, which for a rest of this standard was average. Unfortunate that the espresso machine wasn't working and also the variety of food wasn't huge or particularly interesting compared to other properties of this standard. Other than that we had a great stay and would recommend it to anyone. Friendly staff and professional service. Thank you.

25 maggio 2015
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Risposta di Terrace Downs Resort

Dear Kristen,

Thank you for your feedback, we are currently looking at new options for breakfast due to the fact it has been brought to our attention before. Yes shame about the espresso machine this was just an unfortunate situation it is due back later this week. - We are still very glad to hear you enjoyed your stay.

Terrace Downs Team

Valutata 5 stelle su 5

Great food, great accommodation and friendly and helpful staff

We went to Terrace Downs for my granddaughter's 21st birthday. We had lunch, did the Mini Olympic challenge then chilled out in our Chalet. We had dinner in the restaurant and stayed the night. I honestly couldn't fault anything. The food was excellent, and the couple running the mini Olympic challenge were excellent which made the whole experience fun. Booking our trip was made easy by the booking staff and nothing was a problem. The accommodation was awesome. Every one of our party had nothing but good things to say about their experience at Terrace Downs. Thanks guys for a fantastic stay. I would recommend them wholeheartedly

19 maggio 2015
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Risposta di Terrace Downs Resort

Dear Carol,

NewZengland Ltd are really amazing and we are glad to here you had a fun time here at the resort for your granddaughters 21st. I shall pass on your kind comments to the rest of the team.

Terrace Downs Team

Valutata 5 stelle su 5

One of the best places to stay in the world

Went for my husbands birthday and had an amazing relaxing time , the veiws the accomadation to the food was all excellent and recommend to all , will defintley be back later in the year .

18 maggio 2015
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Risposta di Terrace Downs Resort

Dear Kirsten,

We are happy to hear you had a relaxing time here at the resort. We look forward to welcoming you back later in the year.

Terrace Downs Team

Valutata 5 stelle su 5

Luxury Accommodation

This was a place we wished we could have stayed, or afforded to stay longer! Extremely comfortable with all the luxuries required even down to a heated wall mirror. Gas fire was great. Views were stunning. No expense was spared.

23 aprile 2015
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Dear Rosemary,

Thank you very much for your kind feedback, we look forward to welcoming you back in the future.

Terrace Downs Team

Valutata 5 stelle su 5

Fabulous!

We only stayed one night but wish we could have stayed more - it was amazing. Comfy bed, beautiful views and friendly service. Will be back!

15 aprile 2015
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Dear Claire,

Thank you for your feedback, we are glad to hear that you had a good time. We look forward to having you back in the future.

Terrace Downs Team

Valutata 2 stelle su 5

Not Happy at all

Stayed for two nights and found the rooms very well appointed.
Where the complex let itself down was in the food area, very (below) average for an upmarket lodge. The room information kit advises that you have a choice of two types of breakfast and states two different prices. However upon arriving at the café we were told that only hot breakfasts were available for $28 per head. no concessions were made for our children who ate a quarter of what we ate. Not family friendly.
On the day of arrival we all had lunch in the café the food was dry, bad, & pricy and the coffee not fresh and was undrinkable. All in all not up too standard.

14 aprile 2015
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Risposta di Terrace Downs Resort

Dear Mike,

Thank you for informing us about this, I will bring this issue up in our next meeting and speak to the food and beverage to try and work out why this happened and to make sure it doesn't happen again!

We appreciate your honesty.

Terrace Downs Team

Valutata 4 stelle su 5

great views and beautiful location

Went here for a wedding and had a great time. The venue even though it was indoors due to weather was still beautiful. Food was great both wedding and cafe food for lunch...
accomodation was amazing. Great views, comfortable bed and good kitchen set up.
thanks for lots of fun over the 2 nights.
rae and clay

13 aprile 2015
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Risposta di Terrace Downs Resort

Dear Rae,

Glad to hear you had a good time at the resort, thank you for leaving us feedback.

Terrace Downs Team

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