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Informazioni fornite da varie fonti esterne

TechSherpas is the premier choice for IT Training Courses and business skills training in the US. We're here to guide our clients to success.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

19 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Our company wasted $1500 on a course…

Our company wasted $1500 on a course for Office 365. The materials did not match the instructor's curriculum, and our employee could not finish the labs as a result. About 25% of what was promised was able to be completed. We gave them several opportunities to make it right, after several denials of reasonable consideration, we were told no. It is clear this company exists to bait and switch students. DO NOT book training with this company!

3 gennaio 2020
Non scritta su invito
Valutata 2 stelle su 5

The worst training/learning service in my experience

After daily phone calls to secure our order for a MCSA: BI Reporting On-Demand bundle (premium package) my direct contact left Tech Sherpas after processing payment, but before passing the account to anyone else for management. Once I found another contact person to set up access to course material, I found it to be several versions behind current BI software. I requested and was denied refund as Tech Sherpas stated they were not responsible for course content. After slogging through all of the course modules, I requested practice test access - only to be informed that there was not one for that course. I passed the exam for the first course, but only because I supplemented with EdX free training. I have requested access multiple times to the 2nd course material that we paid for in the bundle using all the contact names/email addresses I could find beginning Nov 2 and have yet to receive any response. At this point I just want either the rest of what we paid for or return of that money.

13 novembre 2018
Non scritta su invito
Valutata 2 stelle su 5

Terrible experience

The customer service is not efficient or prompt. The support of the workflow is not consistent nor are the people attentive. There is no definite order to contact specific support staff in the case of specific situations such as missing course text, certification test taking, etc.....Guaranteed to Run is not as specified and will change to accommodate Tech Sherpas and not the student. The test engine is not always operational and the requirement to take 140 question practice test for each course before your test is setup is very over the top. The only thing experience that was remotely acceptable was the instructor and his handling of teaching the course but the skill pipe text wasn't always available to follow along.

6 aprile 2018
Non scritta su invito
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Risposta di TechSherpas

Hello Lee,

I am very sorry to hear that your recent experience with TechSherpas was below par and did not meet your expectations. Most of our students do have a dedicated Account Manager that is readily available to assist as needed, coordinating with other departments to get the answers they need. We apologize that your account has not been managed appropriately. We will look into this and address it with our team.

We do offer a Test Pass guarantee in which we will cover additional exam costs, should the student need to retake an exam. We want to make sure the students are ready and prepared to take the exam before diving right in, which is why we feel the practice tests are very important to complete prior to testing. We appreciate your feedback and will be in touch with you to make sure you are getting taken care and confident in the training provided.

Valutata 3 stelle su 5

Class 20488

Material was great, delivery leaves room for improvement. Was unable to complete all course material

5 aprile 2018
Non scritta su invito
Valutata 5 stelle su 5

Friendly Staff, Easy Workflow

TechSherpas has been great. All of the staff that I have dealt with so far has been friendly and helpful. They've made the training experience easy and flow well.

27 marzo 2018
Non scritta su invito
Valutata 5 stelle su 5

Great learning environment

Great learning environment, very professional and courteous. Qualified and knowledgeable instructors. Plus, the ability to retake a class for free within the year is a great follow up…

20 marzo 2018
Non scritta su invito
Valutata 3 stelle su 5

Training was great

Training was great! resources were great! However, when I asked to receive my exam voucher and exam prep materials, there seems to be some dragging of the feet, and I am still waiting on them. My course was completed two weeks ago.

20 marzo 2018
Non scritta su invito
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Risposta di TechSherpas

Hello Tim! We appreciate the review and apologize for the delay in getting you the Test Prep and Exam voucher. Our team is working on processing this for you, so please keep an eye on your inbox. Good luck on your exam!

Valutata 2 stelle su 5

Do not feel I was properly prepared for…

Do not feel I was properly prepared for the test. I studied and passed the practice tests getting above 900 15X in a row went in to take the MS test and failed due to questions on the test that did not appear on any of the reviewed practice tests.

20 marzo 2018
Non scritta su invito
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Risposta di TechSherpas

Hello Gabriele,

We are sorry to hear that you did not feel prepared for the second exam, but please know that we stand behind our Test Pass Guarantee and will continue to work with you until you do pass. Our instructor has an excellent pass rate and has taught this boot camp many times. Please contact your Account Representative if you ever want to utilize your free boot camp resit or need to schedule your retake exam.

Valutata 5 stelle su 5

TechSherpa delivers on it's promises....

TechSherpa delivers on it's promises and I was able to pass all classes I signed up for. The instructor Eric was awesome and kept the material interesting, keeping the class engaged. The labs were/are a great concept but some definiely needs some updating. Overall I would/and have recommended them to to my friends and colleagues. Great school house, and great staff. 5 stars all around.

20 marzo 2018
Non scritta su invito

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