Technics Recensioni 

I ordered from their European branch online and paid for a new pair of AZ-80 headphones. The bank payment went through and I got a confirmation email. 5 days pass and I have not heard a peep from them regarding my shipment so I contact them and they did not have an answer. 8 days after purchase I am informed that my product cannot be sent because of some logistical error. They said I will get my money back and that the order will be cancelled. This is unacceptable because it required me to contact them to see if there’s an update regarding my purchase. They were comfortable taking my money but if I had not contacted them I do not know if I would even be getting my money back.
Bonus dumbfuckery is that you cannot even inquire about your purchase on the telephone, you have to be in contact with them via email.

Regards
Angry customer

Great sound, but they will not stay securely in my ears

I chose the Technics EAH-AZ100E-S after comparing earbuds from six major brands. The sound quality and noise cancellation are excellent, and in those areas I could not be happier.

Unfortunately, the earbuds will not stay securely in my ears. They become loose when I talk, and at the gym I have to readjust them almost every five minutes. At this point, putting them back in has become part of my workout routine!

I have watched the fitting tutorials many times, followed all the instructions carefully, and tried every supplied ear-tip size. Sadly, none of them provides a secure and stable fit.

I contacted Technics customer support to ask about alternative ear tips, stability accessories, or another solution. Almost three weeks later, I have still not received a response or even an acknowledgement.

They sound fantastic, but the fit makes them difficult to use, especially during exercise. For a premium product, I also expected much better customer support.

I will happily update this review if Technics responds and helps me resolve the problem.

Deze firma is onbetrouwbaar. Komt voor herstelling vind de fout niet en besteld toch een printplaat die niet stuk is en rekend daar alles aan. Wat blijkt dat het alleen de afstandsbediening is die niet werkt. Hij doet als of zijn neus bloed en reageert niet meer. Wij zijn wel ons geld kwijt aan deze bedrieger.

Ik zoek een ontstoppingsdienst regio Bree voor een verstopping op te lossen, er stond op google Bree bij, bleek achteraf dat ze van Zaventem kwamen!
Heeft geen gebruikelijke materialen bij en kan dus eigenlijk niets komen doen! Wel 75 euro voorrijkosten moeten betalen!

Support agents do not listen. They basically tell you, you're out of luck if you need support. Their call routing system appears to randomly route to the department that it thinks you want and does not actually route to the correct department.

I was calling about earbud replacements, and I somehow landed on their computer support department. Although the lady that answered told me she could not help me, she basically began making assumptions without listening to what I said or making an effort to understand the issue. Poor experiences like this will result in loss of revenue, which will ultimately result in a trickle effect that impacts everyone.

J'ai acheté les écouteurs EAH-AZ100. Déjà, il est important de noter que pour une utilisation prolongée sans recharge, ils tiennent bien plus longtemps que la concurrence et la forme est une des plus agréable que j'ai pu tester. Par contre, l'anti bruit est mauvais, la charnière de la boite fait très cheap (bouge) et les écouteurs ne chargent qu'une fois sur deux (heureusement que l'indicateur de charge le dit). Après deux semaine, mon écouteur droit ne chargeait juste plus du tout.

J'ai fait une demande de retour, ils ont été très réactif et n'ont posé aucun problème, c'est pourquoi je pense que les problèmes que j'ai eu ne sont pas systématique et que je met quand même 3 étoiles.

Good headphones, terrible to non existent support. Can’t help you solve any issues to do with the hardware and take forever to respond to make you think they’re actually trying.

I love the quality but I will not buy from them again for this exact reason. Money grabbing from customers for 300 dollar headphones

One month and counting to resolve a simple shipping issue. Nobody reads the notes, or when they do they confirm that someone is already working on it.
I have bought a whole house in less time than it's taken them to fix this.

La note que les gens ont donné a Technics m’étonne pas du tout. Leur service clientèle est étanche. Si vous avez besoin de quelque chose ou si vous voulez profiter de la garantie - ils ont une équipe qui sait dire que - NON.
Ils ne lisent même pas vos messages, tout ce qu’ils peuvent dire c’est qu’ils sont désolées.
Achetez Thorens, Denon, Project ou Rega. Évitez Technics.

I recently purchased a premium brand Technics over the ear headphones, the issue I had was loosing connection when using the headphone / apple music, which is very disappointing. Also there seem to be a mechanical malfunction of one side ear piece with movement little stiff, over short period of time the same ear piece snapped.. I was disappointed but optimistic that the Technics brand would look after their customers but yet again disappointed, technical staff not very helpful and showed me the door??? This has impacted my trust in such a big brand company and I would never return / buy any of their products again.
Potential Buyers be careful, Technics customer service / after care is rubbish, do not expect any help.

Best DJ Headphones I have ever used!

Highly recommend its a classic.

Su-r1000 is the best invention from Technics ever!

But why is it that you then can´t hear a proper demo of it in any countries demo store? (my own home can give a demo that is 10x better than what I heard at any show or store where they sold it)

A total joke.

And they can´t tell me when I can buy the mk2 version, which also is annoying.

But yeah I like the product a lot, so I can´t really complain, or can I?

I bought a pair of Technics EAH-AZ60E-K earbuds in the summer of 2023. In less than 4 months, the left earbud faulted. I first contacted Technics UK & Ireland Support on 14th November 2023. They got back to me the following day asking for additional information. I then provided what they requested and have not had a response to this yet. I have followed this up multiple times. The only response I have had was another customer support adviser stating they had not received the information requested? Which had already been sent on 17.11.23. I then had to resubmit the information requested. This was on 12th December 2023. Today is almost a month since and I am still being completely ignored by Technics.

I am a regular user of Technics products and have been for over 30 years. This level of customer service is absolutely disgraceful and not one that I would expect from such a reputable brand!!

I contacted Technics customer support services over 3 months ago for advice on how to link 2 Ottawa C50 speakers together to provide a stereo sound. I still have not received a reply! After an initial unhelpful telephone call, I received an E-mail from Technics asking where I had read that this action was possible. I sent a copy of the relevant page of the Ottawa speaker user manual which clearly states that this action is possible ( but, unhelpfully, doesn’t detail how to actually do it). It’s unbelievable that the “expert” customer support advisor didn’t know this information and had to be given it by a customer!!!!
My reply clearly floored Technics, hence no reply. The speakers are excellent, but Technics “customer support services” is clearly none existent. I would have awarded it 5 minus stars if that had been possible.
Come on, Technics, play the game. You must try harder- or disband your “customer support services” completely. If ever a department of a company was wrongly named, it has to be Technics customer support services.
Update - February 2024.
Six months have elapsed since I submitted my negative review. Still no contact from the Technics “customer support services”.
Perhaps Technics has followed my suggestion and disbanded its “customer support services”, as it clearly served no useful purpose.
Appalling, Technics.
Further update 5th April 2025.
Still no reply from Technics. Perhaps their “customer support services” has been disbanded. After all, it served no useful purpose.

I ordered the new az80s and it been a week already since I ordered them and they still haven't shipped I been trying to contact their customer service and they been completely ignoring my emails then I accidentally ordered another pair that I want to cancel but it hasn't been canceled so I don't know what is going on with technics but I'm getting really fed up with them terrible customer service

1 honte cette platine à 4000€ qui te lache dans le mois la commande plateau entrainement est de la pure-camelote naturellement pas reparable denon est pas trop cher je prefere mettre la courroie on evite d avoir a balancer le matos a la poubelle maitre stephan georgakarakos proprietaire de l auditorium cote d azur

Same as the gentleman the internet radio function has disappeared as they can’t get it working it’s been discontinued will not be buying technics ever again as this was one of the reasons i bought my Ottawa all in one

Jeg har lige købt en Technics SL-100CEG pladespiller og udstyret den med en Ortofon 2M Bronze.
I de 40 år, jeg har været HiFi-sindssyg har jeg haft 15-20 pladespillere (4 af dem fra Technics) og mange flere pickupper i kampen om at få den lyd, der i MINE ører er naturtro og ægte.
Mange af mine tidligere kombinationer har kostet laaaangt over 20.000.
SL-100 og Ortofon 2M Bronze koster ca. 10.000 og slår dem alle i musikalitet og præcision i mit anlæg, som består af en totalrenoveret Luxman 430 forstærker, en Thule CD100 og et vanvittigt fedt sæt System Audio SA Pandion 20 højttalere.
Så hvis du ligesom jeg elsker 70-80'ernes bedste forstærkeres musikalske gengivelse i kombination med den ofte mere analytiske klang fra moderne pladespillere/pickupper og højttalere, kan jeg VARMT anbefale kombinationen af Technics SL-100CEG, Ortofon 2M Bronze og SA Pandion.

This is about the Technics SC C70 all in one music system which I purchased in August 2022. One of the features offered was internet radio and this was one of the features I wanted, however it has never worked. Reading reviews on the internet it seems there have been ongoing issues with the third party internet radio VTuner and these issues go back long before I purchased the unit. I contacted the help desk at Technics, now Panasonic, and was told they are working on the issue. I checked again a few months later and was told that issues cannot he resolved and that internet radio will not work. My concern is that this feature was advertised and part of the reason I bought the item, and clearly the issues that I highlighted have been ongoing long before I bought the unit, yet adverts still highlighted internet radio as an option. I made contact again to highlight that many retail sites still advertise internet radio as an option so anybody buying the SC C70 will be disappointed if they want internet radio and in my opinion the adverts are misleading . I was told that Technics website does outline the fact that internet radio is no longer available but various retail sites, as stated, still advertise internet radio as an option. I received a reply recently to say that my concerns have been passed on to a higher team but nothing since.
Clearly many people who purchased the SC C70 have raised this issue on many internet sites and Technics need to sort something so that we can access internet radio and stop retailers from advertising incorrectly.
Technics please do the responsible thing and sort the issues raised, theSC C70 is a really good piece of equipment apart from this one problem.

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