TD Recensioni 

Incompetent customer service, buggy website.

I am currently trying to close out my account. I added an external account and transferred out most of my money, but they limited me to a $2500 external transfer, so I had to wait a day to transfer the rest.

When I returned to transfer the remainder, my external account was not showing up.

When I try to readd the account it says that it has already been added.

I called customer service and after waiting on hold was told it was impossible to just send me a check (they limit this to $100 for some reason).

Their IT department is incompetent/ does not want to be bothered, just brushes me off with "clear your cache, try another browser" type messages.

They also hit me with about $20 in maintenance fees. This also really bothers me that the accounts with the lowest balances get hit with the most fees.

All around terrible experience and Im still not done dealing with this institution. Truly terrible banking experience which is especially frustrating given their moniker of "America's most convenient bank."

TD Bank does not report payment transactions or charge transactions (not even as a pending transaction) for up to three days or more to your credit card account making it impossible to reconcile your account balance.
They also flag your credit card if you make cash payments at the store which issued your card and cancel your card. Another woke company that wants to end Americans’ right to use cash.

I recently purchased a Troy-Bilt tractor and opted to used the 24 month purchase plan. Instead I was entered into a 36 month plan with $199 fee. I have done this in the past with other retailers and it proved to be a good way to pay for something without interest. I have been unable to access my online account to make a payment over months. I have called a customer service line that never gets answered. Today I received a demand letter stating that my account is past due and that I will be reported to the credit agency. I have exceptional credit and have never had any overdue. This company is just the worst I have ever encountered. Still trying to figure this out so that my credit is not negitively effected.

Most corrupt retail bank in the country. Mostly the Samsung financing retail card business. No monthly invoices sent, monthly auto payment set up abruptly removed without notice to customer, and then payment missed due to absence of any demand are used to lower credit ratings falsely. Then their bank executives use fake calls to solicit side payments for improving credit ratings.

TD Bank… HAVE YOU LIST YOUR MIND?? I sent my husband to the Dixwell Ave. Hamden CT location today to deposit $700 IN CASH into my checking account through the drive-thru.
They wanted him to fill a form out with the following information:
HIS NAME
HIS ADDRESS
HIS SOCIAL SECURITY #
HIS EMPLOYER
and
HIS OCCUPATION.

***ARE THESE CORPORATE OFFICIALS CRAZY WHEN THEY CAME UP WITH THIS IDEA****
**AND EVEN CRAZIER TO IMPLEMENT THIS POLICY**

Way to drive customers AWAY!
TD Bank you are FAILING in CUSTOMER SERVICE!!

I was at the branch on Hulmeville Rd in Bensalem, PA that is scheduled to close on September 20. I dealt with a very rude teller there named Megan Torres. She was talking over me when I asked her a question. I told her to stop talking over me because it's rude and unprofessional. She was young and obese and dressed to hang out at a club somewhere. She then refused to do my transaction. I reported her to the manager, who took care of me immediately. But I told them both that Megan needs to learn some manners especially with people much older than her (I'm in my 50s) and that I am reporting her bad behavior to corporate management of the bank.

I went to TD Bank because of fraud in Paypal. Ebonie Graham, from the City ave branch in Philadelphia was exceptional. I made a naive mistake concerning Paypal. Ebonie did not judge me. She was so helpful and suggested I close my TD account and open a new one which she did for me. Ebonie got me out of a "pickle" and I am grateful.

What is wrong with this company. They changed their website and now I cannot get into my account with my user name and password. Tried to call and waited more than an hour on hold until I gave up.

TD bank Long Island City is one of the worst if not the worst branch for the entire East Coast. This branch located on 2131 46th Avenue Long Island City, NY 11101 has the the worst employees especially jackie persuad ( the worst one),michael fonte and kamrun m nahar. Trash employees with deplorable service. TD bank hires employees like this you have to call into question their ability to bank properly. With horrible employees like this TD isn’t worth sticking around for.

Trying to access my Samsung account after payment change. Online told me account locked and to contact customer service. Waited on hold for 3 hours and was hung up on!

Samsung migrated its credit account to TD Bank. Appearantly, they did not migrated existing UI/PW to the new platfrom. Can't login and the support phone is 66 min wait. Then disconnect. This is awful. Complete unacceptable.

I've used this bank for over 9 years. They actually took money out of my CD, penalized me for early withdrawal. I notified them and it took 11 days to get my cd straight. They were very unapologetic about their mistake. I'm leaving them as soon as my CD matures.

Best customer service. I would like to commend Mohammed for looking after my request today at TD Bank- Britannia and Creditview, Mississauga branch, July 8 at 5:55pm. Thank you so much Mohammed for doing above and beyond! Special thanks to the branch managers Zalina and Lindsey for the accommodation and for making my request possible. The best team ever!

Stay away from TD for mortgage. When i asked about re-mortgaging in pandemic at 1% they daid i needed to pay 8k outright. I asked about putting on principal, they said not possible. Come to find out later it was. When re doing mortgage in 2023 at 6+ % my td broker promised my variable wold flx with market. He lied. My raye stays the same with adjustments going to principal. Td are liars and thiefs. Avoid if u can.

I recently became the Power of Attorney for my dad's account and most times when I call the customer service line to get information or to provide them with information they ask me for an access card. My dad lives in Ontario and I live in Quebec. The Ontario branch told me that I would need an access card to be able to access his account but when I got to Quebec, they said that they don't provide access cards to Power of Attorneys anymore and that they just authenticate over the phone or in person. This is an issue almost every time I call and is a real hassle because I have to call again to get another representative that has more experience. I'm not sure if the problem is that the policies range from one bank to the next or that employees are not sufficiently trained on these matters.

I just had the worst experience trying to get a POS terminal from TD. Strung me along into thinking it would be a seamless process and get me up and running. I cancelled my clover account and fully committed to TD. Then I was told ( at the last minute) that my company doesn't meet their criteria. I have a rental business that does over 200k a year. All in all I'm shocked and disgusted with my experience. But....There was a positive. After venting to the owner of very large company I deal with I was put on to GoDaddy POS. Lets just say i was up and running in 2 days with more customer support then i needed and it was cheaper then TD fees.

This the worst bank ever!! They tell you what you want to hear and take your money. The tellers clearly do not hove the correct traing. And management is even worst. So rude. Zachary Juszkiewics at the north charleston rivers location is a moron and has no idea how to do his job. And if he does than he looked me in my face and lied!!!!!

While in general I have had no negative experiences with TD Bank, and I still use it as my primary bank, I found out last year that their savings accounts are some of the worst in existence. If you want a measly 2% A.P.Y. then you need a $10,000 minimum balance. Meanwhile just about every other bank offers 4% or more with far less of an entry point. Their service is fine, but if they want to compete with other banks they need to start having competitive rates. I started both an IRA and a standard savings account elsewhere because doing so through TD is just a total waste of time.

My brother died 7 months ago without a will. I finally had the surrogate courts acknowledge that I am the administrator - but the TD bank legal counsel won't allow the checking funds to be released without the presence of my living brother who is listed as a sibling - not an administrator. Ultimately the funds will be going to my living brother after my brother's obligations are paid. I asked TD to release 1/2 the funds as I have bills to pay on behalf of my brother. We are not talking about a huge amount of money either. Legal counsel through whatever they consider sage advice denied this request. After 3 visits and 30 minutes at TD bank I was told I need to drive 2 hours to where my living brother lives to have my living brother present for the withdrawal. So frustrating.

The new and highly efficient online system was designed by trogs. No links to the login I have used for many years; only requires a new access code, for which I was not alerted. 20+ years w/TD and over $75K on deposit. Even Vanguard sucks.