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3,8
4 recensioni
Nessuna traccia di inviti alla recensione precedenti
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From the first meeting to closing, TBG Homes made us feel like valued customers. The team was knowledgeable, dependable, and focused on delivering a high-quality home. We appreciated the attention to detail, consistent communication, and excellent customer service throughout the entire process. It was a great experience, and we love our new home!
We are a family of four, and we built our new home with TBG. From our very first contact through the design, construction, handover, and even the after-sales support, our experience has been excellent every step of the way. The entire team was professional, responsive, and supportive throughout the process. We absolutely love our new home and would highly recommend TBG to anyone looking to build their dream home.
Wish I could give more stars than 5! You will not regret going with TBG. Everyone from start to finish was so very kind, welcoming, supportive, and so eager to help in any way. There were no issues whatsoever getting any questions answered or any requests done. Leslie and Matt are phenomenal making sure everything is perfect for closing day and beyond that. Super thankful and grateful for all of the amazing team at TBG! The Storey Family loves our TBG Family!
We recently built with The Builders Group (TBG Homes). While parts of the process were positive—especially the design, drafting, and warranty team—we cannot say the overall experience met expectations given a serious construction failure that followed.
The master shower had a floating bench installed incorrectly, which failed on first use and caused a fall, while also exposing additional construction concerns. Multiple independent contractors we consulted separately concluded that the shower required a full demolition and rebuild due to structural and waterproofing failures.
This issue occurred just 9 days after closing, well within the 1-year warranty period. Despite that, there was disagreement over the necessary scope of repair, and only partial solutions were proposed that did not resolve the underlying defects. We ultimately had no option but to coordinate and fully fund the entire rebuild ourselves.
We were without a functional primary shower for a year in a brand-new home, resulting in significant disruption to daily life, substantial unplanned expense, and extended inconvenience that could have been avoided with an appropriate repair approach.
While we are generally satisfied with the home itself, this experience significantly impacted our overall satisfaction and confidence in how major construction defects are handled after closing.
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