Tactical Traps Recensioni 

1620
•
TrustScore 3.5 su 5

3,5

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Valutata 1 stelle su 5

Purchased this hidden shelf,Opening the box there was no instructions,none of the cards worked to open the hidden shelf, Upon calling was told batteries must be dead and I would have to buy a battery... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Funny, I have all the documentation to back up my review. Many other customers have shared similar negative experiences. I wouldn't have canceled the payment if proper customer service had been prov... Leggi di più

Valutata 5 stelle su 5

I ordered my shelf during an end of the year sale. Received it quickly and love it: the construction is excellent, it was packed well and arrived undamaged. I ordered the unfinished option so I could... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I purchased the Tactical barrel. It is well made, little difficult to put up but once we did it went well and worked well. Looks fantastic. Had one issue months later, apparently the lock reset (due... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Tuttofare

Informazioni fornite da varie fonti esterne

Premium shelves and furniture designed to let you safely store and access your firearms in seconds


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 89% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,5

Tutte le recensioni

(1620)

45 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent Service and Products

Bree and Kristen have been great! Very satisfied with their customer service and the exceptional products! Great Company!!!

28 giugno 2024
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Risposta di Tactical Traps

Thank you for your kind words and for taking the time to leave us a 5-Star review!

Valutata 5 stelle su 5

It's a really good product

It's a really good product? But, if they say your product is to be delivered on a holiday weekend don't expect it to be delivered on the time they first said? Expect a little later that day? That is what I got today? Forth of July weekend? But, I do really like the product? Thank you?

28 giugno 2024
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Risposta di Tactical Traps

We appreciate the time you took to leave us a 5-Star review and appreciate you as a customer.

Valutata 5 stelle su 5

Bought 2 units in past

Bought 2 units in past, found another item that I needed, so fast order & fast delivery was in order.
Thanks for all you do.
Steve D.

28 giugno 2024
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Risposta di Tactical Traps

Thank you for leaving us a 5-Star review! We appreciate your kind words and you as a loyal customer!

Valutata 1 stelle su 5

0/5, Tactical Traps might be a scam

Absolutely horrible product. Low quality parts, especially the locking mechanism. The flimsy lock screw sheered off inside of the latch and suddenly and randomly opened and will no longer latch, rendering this $200+ shelf (ridiculously overpriced) completely useless. Repeated attempts to fix and replace the faulty lock and numerous conversations with a customer service rep has proven to be even more useless. Customer service is ready to wash their hands of it. If you read this BEFORE you buy and don’t take my word for it, go check out the complaints on the BBB website, I wish I did. Tactical traps as a company clearly won’t learn its lesson and improve the quality of an otherwise awesome idea. Save your money and buy an actual gun safe. At least you will get a product that does what it’s supposed to.

5 luglio 2024
Non scritta su invito
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Risposta di Tactical Traps

We are sorry you experienced trouble with your lock system. We would like to contact you. Please contact us at 800 651 9171 Monday through Friday 10 am to 3 pm.

Valutata 5 stelle su 5

Top Notch Products

This is my second purchase from Tactical Traps and I am thrilled with my items. They are made very well and the options they come with make it very user friendly. I have only used their customer service once for some questions and they are very responsive.

1 luglio 2024
Non scritta su invito
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Risposta di Tactical Traps

Thank you for taking the time to leave us a 5-Star review! Glad to hear that you are enjoying your traps!

Valutata 5 stelle su 5

I bought one because of the beautiful…

I bought one because of the beautiful design and great look. Not only is it functional but when I had an issue with the batteries dying two years later they gave me perfect direction on working though my problems.

26 giugno 2024
Non scritta su invito
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Risposta di Tactical Traps

Thank you for leaving us a 5-Star review! We appreciate your kind words and you as a loyal customer!

Valutata 2 stelle su 5

Horribly built

Horribly built. One of my traps arrived damaged and the company told me to just drill a new hole in it and run a different screw. No instructions were included and the wood is very light and flimsy.

8 maggio 2024
Non scritta su invito
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Risposta di Tactical Traps

We apologize that your unit arrived damaged. We have a 30-day timeline that a replacement item can be issued if reported in the first 30 days. All of our items come with a paper inside the package with a QR Code for you to scan with your smartphone to view the instructions for the unit. Please contact our support team at support@tacticaltraps.com or 800-651-9171. They would be more than happy to further assist you.

Valutata 5 stelle su 5

Quality Hoosier work!

Quality Hoosier work!! I order two and they both arrived in a few days from ordering, packed extremely well. Getting over some back surgery and can’t wait to get them on the wall!! Highly recommend!!

28 maggio 2024
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Risposta di Tactical Traps

Thank you so much for your kind words. We appreciate you leaving us a 5-Star review.

Valutata 5 stelle su 5

We are thrilled with our purchase

We are thrilled with our purchase. It blends with our decor. You would never know what is inside! Thank you for such a great product.

26 maggio 2024
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Risposta di Tactical Traps

Thank you for your 5-Star review. We are so glad to hear that you are enjoying your trap!

Valutata 4 stelle su 5

First time Experience

Would have rated a five, but no instructions were in the box and had to go to the internet to find them. Home was built on 16" centers putting the screws into studs a little tricky for strength.

26 maggio 2024
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Risposta di Tactical Traps

We appreciate the time you took to leave us a 4-Star review and appreciate you as a customer. We have a paper that ships with every product that has a QR Code for you to scan with your smartphone for instructions.

Valutata 5 stelle su 5

My damaged rifle shelf

I have a shelf for my rifle, that was damaged in a relocation. A little outer damage, but mostly damage to the locking mechanism and pinch clips. I ordered the needed parts and very soon I had the parts, and repaired the shelf.
Thank you to the staff at Tactical Traps!

15 maggio 2024
Non scritta su invito
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Risposta di Tactical Traps

Thank you for you 5 star review. Glad to hear that you were able to get your shelf fixed with our assistance and new parts.

Valutata 5 stelle su 5

They way Customer Service should be :- )

I received what must have been a rare & defective unit. When I reached out to Tactical Traps I received quick replies and solutions and they had a new "Wine Opener" out & delivered to me within just a few days.

Great Company and Even GREATER Customer Service.

20 maggio 2024
Non scritta su invito
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Risposta di Tactical Traps

Thank you for taking the time to leave us a 5 star review! Glad to hear that you are so pleased with our customer support team. Glad you received a new replacement item. We appreciate your kind words and you as a valued customer!

Valutata 5 stelle su 5

I recently encountered a snag with a…

I recently encountered a snag with a product I purchased from Tactical Traps, but their customer service team impressed me with their swift resolution and commitment to customer satisfaction.Upon contacting them about the issue, they responded promptly and professionally, offering troubleshooting help. The representative I spoke with was courteous and understanding, making the process seamless and stress-free. A replacement product arrived promptly and in perfect condition, demonstrating Tactical Trap's dedication to quality and customer happiness.Overall, while I initially faced a setback, Tactical Trap's exceptional service recovery has left me thoroughly impressed and satisfied. I wholeheartedly recommend them to anyone in need of reliable products and outstanding customer support.

5 maggio 2024
Non scritta su invito
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Risposta di Tactical Traps

Thank you for taking the time to leave us a 5 star review! Glad to hear that you are so pleased with our customer support team. We appreciate your kind words and you as a valued customer!

Valutata 5 stelle su 5

Outstanding

This is heavy duty furniture, not flimsy . Looks great.

26 aprile 2024
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Risposta di Tactical Traps

Thank you for taking the time to leave us a 5 star review! We appreciate your business and your kinds words.

Valutata 5 stelle su 5

Great product

What a great product. Made well and looks great. Fast shipping.

27 aprile 2024
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Risposta di Tactical Traps

Thank you for taking the time to leave us a 5 star review! Glad you like your trap. We appreciate your business and your kinds words.

Valutata 5 stelle su 5

I love this shelving from tactical…

I love this shelving from tactical traps. The workmanship that goes into these shelves are top quality professional to say the least. All of my family and friends love the shelf and none of them had any idea that it opened up and concealed my AR-15 🤩 I highly recommend all of their products, great job tactical traps. 🎯🇺🇸💪

3 maggio 2024
Non scritta su invito
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Risposta di Tactical Traps

Thank you for taking the time to leave us a 5 star review! Glad you are enjoying your trap. We thank you for your recommendation and your kind words.

Valutata 5 stelle su 5

Quick delivery.

Quick delivery.

26 aprile 2024
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Risposta di Tactical Traps

Thank you for taking the time to leave us a 5 star review! We appreciate your business and your kinds words.

Valutata 5 stelle su 5

I love this piece

I love this piece. The artwork and scrolling is perfect. Operates as advertised with no issues right out of the box. Works great in the man cave. Wife approved! LOL! Thanks for the high quality storage unit. I will definitely recommend you to my family and friends.

25 aprile 2024
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Risposta di Tactical Traps

Thank you for taking the time to leave us a 5 star review! Glad you love your personalized trap. We appreciate your business and your kinds words.

Valutata 1 stelle su 5

Excitement turns to disappointment.

Was very pleased with how the shelving looked when i opened the box. Everything was going ok until I opened the second shelf, and the parts bag was missing. Sent in a request on the website and was asked to send a photo of the parts bag that was missing. Now I told them I had already mounted both units and disposed of the shipping materials. They wrote back and were condescending about how can the screws be missing if I mounted both units? Ironically one of the screws bent while trying to install so I used my own heavy duty deck screws. I don't mind an inquiry as to recheck boxes or look for production stickers (which neither of my shelves had) but questioning customers for your lack of quality control is not acceptable. I am still missing the light unit, screws (which i dont need now) and of course the one magnet (how do you advertise a unit to hold two pistols or a SBR and only send one magnet?) to my second shelf. I sent in photos of the screws I used and the inside of the units as requested in an additional email. Lets see if you guys will really stand behind your products or continue to give me the run around.

27 aprile 2024
Non scritta su invito
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Risposta di Tactical Traps

We are very sorry that your order was delivered missing parts. I see that we have the parts shipping out to you. If you need assistance with anything please reach out to our support staff and they would be happy to assist you.

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