Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

I ordered a bikini from Sylk Swimwear. I am a size 6/8 normally, I ordered a medium to be safe and even the medium was too small. I had received the parcel, literally tried them on couldn’t even get t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

i just bought few bikinis from sylk swim, and I absolutely love them all. They are beautifully made. It fits me so well. I am sooooo happy with my purchase. Also, the customer support was very underst... Leggi di più

Valutata 5 stelle su 5

I’m beyond impressed with my recent swimwear order! The quality is top-notch—luxurious, soft, and stylish material that fits perfectly. The designs are flattering and true to size. The customer s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered the floral vital 2.0 sylk swim set and the white sylk society lounge set and I’m super impressed with the quality! Everything fits perfect, customer service was awesome and it all arrived su... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

54 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(54)

3 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

My parcel arrived so fast & I couldn’t…

My parcel arrived so fast & I couldn’t be happier!

17 agosto 2021
Non scritta su invito
Logo di Sylk Swim

Risposta di Sylk Swim

Hey Penny!

We are so happy to hear this, we try our very best to get customer orders shipped out ASAP.

Thanks for your support lovely.

Much love,

Sylk Swim xx

Valutata 5 stelle su 5

A great shopping experience

A great shopping experience. I ordered a swim set and a lounge set and absolutely LOVE everything about them. Plus my order came super quick!

17 agosto 2021
Non scritta su invito
Logo di Sylk Swim

Risposta di Sylk Swim

Hey Lee,

Thank you so much, we're so happy to hear you love both your swim and loungewear! We really appreciate your support.

Much love,

Sylk Swim xx

Valutata 5 stelle su 5

Beautiful, comfy and supportive

Beautiful fabric that is so comfy! Great options if you need more support up top - new go to cut for me!

17 agosto 2021
Non scritta su invito
Logo di Sylk Swim

Risposta di Sylk Swim

Hey Sarah!

Yay, we're so happy to hear you love your Support Top, that is definitely one of our most loved styles.

Thanks so much lovely.

Much love,

Sylk Swim xx

Valutata 5 stelle su 5

Love this brand

Cannot recommend them enough! quality swimwear that feels great and amazing customer service. I had to exchange a top and the process was super fast. Will definitely purchase again.

6 luglio 2021
Non scritta su invito
Logo di Sylk Swim

Risposta di Sylk Swim

Hey Alyssia,

Thank you so much for writing us a review, it's so lovely to hear you were happy with your purchase and the customer service! We can't wait for you to see what we have coming soon, we know you will love it.💛

With love,

Sylk Swim xx

Valutata 5 stelle su 5

The most comfortable swimwear I’ve ever…

The most comfortable swimwear I’ve ever purchased! I could sleep in this the material its just so soft! I’ll definitely be purchasing more in future as it’s true to size, highly recommend!

5 luglio 2021
Non scritta su invito
Logo di Sylk Swim

Risposta di Sylk Swim

Hey Maddy!

Thank you so much for writing us a review, and thank you for your support! It's so nice to hear you love the feel and fit of your swim.

Much love,

Sylk Swim xx

Valutata 1 stelle su 5

Horrid customer service - do not recommend

Sub-standard customer service, ridiculous delayed responses, restricted payment methods (no PayPal) and all round poor value for money. I have had to return the same top twice due to ordinary sizing guidelines and I’m out of pocket each time for shipping. Shani grimmond get your business together and hire some decent administrative staff who can respond quicker than 2 weeks from multiple communication streams.

27 giugno 2021
Non scritta su invito
Logo di Sylk Swim

Risposta di Sylk Swim

Hey Stephanie,

We would like to deeply apologise for the experience you had with our customer service. We have since hired a new customer service team to ensure this doesn't happen again. Please send an email through to info@sylkswim.com, as we would like to make it up to you!

With love,

Sylk Swim xx

Valutata 1 stelle su 5

DO NOT BUY OFF SYLK SWIM

DO NOT BUY OFF SYLK SWIM!
Terrible service, scamming my friend!! Do not produce the return form and will not give my friend a refund when I was guaranteed onere. Ridiculous! Horrible, horrible service. Do not buy. So many people have tried to contact them with no luck whatsoever! They ignore all my messages and delete comments.

22 giugno 2021
Non scritta su invito
Logo di Sylk Swim

Risposta di Sylk Swim

Hey Angelina,

We would like to deeply apologise for the experience you had with our customer service. We have since hired a new customer service team to ensure this doesn't happen again. Please send an email through to info@sylkswim.com, as we would like to make it up to you!

Much love,

Sylk Swim xx

Valutata 2 stelle su 5

Terrible customer service with no…

Terrible customer service with no response.
I emailed the company to receive a returns form which I never got a reply to, I then messaged them on instagram to organise a form which they said they would have sent to me, it's been 2 weeks since i've contacted them and still no returns form!

I have nothing negative to say about the bathers as they were amazing and flattering to my body shape, and I received endless compliments on them, just wish the customer service was a little better at responding to customers emails.

19 aprile 2021
Non scritta su invito
Logo di Sylk Swim

Risposta di Sylk Swim

Hey Brianna,

We're extremely sorry that you had such a bad experience with our customer service and we would like to deeply apologise for this. We have since hired a new customer service team to ensure this doesn't happen again. To make it up to you we have sent you through an email lovely xxx

Much love,

Sylk Swim xx

Valutata 1 stelle su 5

By far the worst customer service I…

By far the worst customer service I have ever experienced, one star is more than what it’s deserved. Ordered a product a month ago, returned it, and still not heard a thing. Waiting three weeks to receive my return. Over priced product with disgusting poor customer service; does anyone actually work for this company. Email and emails have been sent with no responses and if I get one it’s close to a week and a half later. I would never recommend this company or product to anyone! Beyond disgraceful and disgusted!

9 aprile 2021
Non scritta su invito
Logo di Sylk Swim

Risposta di Sylk Swim

Hey Lia,

We're extremely sorry that you had such a bad experience with our customer service and we would like to deeply apologise for this. We have since hired a new customer service team to ensure this doesn't happen again. Please send an email through to info@sylkswim.com, as we would like to make it up to you!

Much love,

Sylk Swim xx

Valutata 1 stelle su 5

Absolutely terrible service!

Absolutely terrible service!
Ordered a bikini set and only received the bottoms in the order. After three weeks of no response to my emails, finally got a response offering a replacement and still haven't received an email for another 2 weeks. Shocking service, avoid at all costs! Expensive bikinis, mediocre quality and shockingly terrible customer service!

23 marzo 2021
Non scritta su invito
Logo di Sylk Swim

Risposta di Sylk Swim

Hey Megan,

We're extremely sorry you had a bad experience with our customer service. To ensure this doesn't happen again we have since hired a new customer service team at Sylk. Please send an email through to info@sylkswim.com, as we would like to make it up to you!

Much love,

Sylk Swim xx

Valutata 1 stelle su 5

Absolutely disgusting

Absolutely disgusting, placed my order 4 weeks ago and still nothing to show for it!
Can barely get a response to any of my emails, I’ve been extremely patient considering the circumstance of COVID etc. but now it’s just a joke.
Unfortunate I can’t comment on the product because I haven’t received them, but customer service is terrible!
How disappointing.

20 ottobre 2020
Non scritta su invito
Logo di Sylk Swim

Risposta di Sylk Swim

Hey Lovely,

We're extremely sorry you had a bad experience with our customer service. A new customer service team has been hired to ensure this doesn’t happen again. Please send an email through to info@sylkswim.com, as we would like to make it up to you!

Much love,

Sylk Swim xx

Valutata 1 stelle su 5

Do not buy the Linial Set.

I bought the Linial Set and was superrrrrrr disappointed in the quality of the swim pieces. Although the tops cut and shape was stunning They felt like bad gym gear tbh and the stretch bands continually flip and tangle up in the bikini. I would not recommend this product. So disappointed.

5 ottobre 2020
Non scritta su invito
Logo di Sylk Swim

Risposta di Sylk Swim

Hey Laura,

I hope you are well!

We're extremely sorry you weren't satisfied with your purchase. Here at Sylk, we aim to use the highest quality materials and quality check each piece to ensure our customers are satisfied. Again, we are sorry you were disappointed however, We would love to make it up to you! Please send an email to info@sylkswim.com so we can sort this ASAP!

Much love,

Sylk Swim xx

Valutata 1 stelle su 5

Super disappointed with the Customer Service

Super disappointed with the customer service. I ordered the Vital Top with the matching bottoms in the blue. Sadly when it arrived it was too small so I emailed customer service in regards to sending it back and exchanging for a bigger size. In the response I received I was NOT told that they would not be restocking that style and did not find this out until after I had already sent it back. This honesty makes me so upset because if I was aware of this I would of kept it and dealt with it being to small, now I'm left with no top. AND all customer service said was to re order it off the page??? however it is not available anymore! AND when I commented on their social media post I did not get a response on what they suggest I do. Defiantly wont be suggesting anyone to buy from this website.

13 maggio 2020
Non scritta su invito
Logo di Sylk Swim

Risposta di Sylk Swim

Hey Lovely,

I hope you are well!

We are really sorry about how your situation was handled! We would really like to make it up to you, please send us an email at, info@sylkswim.com so we can sort this out for you.

Much love,

Sylk Swim

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più