Absolutely fantastic friendly team with a great selection of vehicles. Amanda in the office is always helpful with my bookings and goes above and beyond to help me out when I have specific requirement... Leggi di più
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Alex at Thrifty Newport dealt with me this morning and provided me with an excellent service,professional and courteous covered all the aspects of the rental and very helpful fella all this with a smi... Leggi di più
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It's people like Sarah from the newport depot that companies like yours should strive to employ. Polite, courteous and well mannered, she was an absolute delight to deal with. The whole process couldn... Leggi di più
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I booked a rental car from switch using the broker CarJet. I don’t have a credit card, but I checked on the switch website where it clearly states you can have a debit card as long as you provide... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Informazioni di contatto
Matford Park Road, Marsh Barton , EX2 8AW, Regno Unito
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,3
Eccellente
142 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Sarah what an amazing lovely kind…
Sarah what an amazing lovely kind bubbly woman thankyou for your amazing customer service highly recommend to ask for Sarah if you go through switch xxx
21 aprile 2026
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Always get good and prompt service from…
Always get good and prompt service from the team at Thrifty Hull which is why I keep going back to them.
21 aprile 2026
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Alex at Thrifty Newport dealt with me…
Alex at Thrifty Newport dealt with me this morning and provided me with an excellent service,professional and courteous covered all the aspects of the rental and very helpful fella all this with a smile too. Many thanks will be back again.
21 aprile 2026
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Risposta di Switch Car Rental
Hi Sanu,
Thank you for your kind feedback. We're delighted to hear Alex provided such excellent, professional and courteous service while making everything clear and easy for you. We'll be sure to pass on your comments, he'll really appreciate it. We look forward to welcoming you back again soon.
Kind Regards,
The Switch Team
Micheal ,the manager
Micheal ,the manager, was so helpful & polite. Went out of his way to help me.1st class service.
+ AJ who delivered my car was
Excellent & very patient.
Stephanie Long.
20 aprile 2026
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Risposta di Switch Car Rental
Hi Stephanie,
Thank you for your wonderful feedback. We're delighted to hear that Michael and AJ provided such helpful and attentive service. It's great to know they went extra mile to support you and made your experience a positive one. We'll be sure to pass on your kind words to them both, they'll really appreciate it. Thank you again for your support.
Best regards,
The Switch Team
Great service from the Newport branch
Great service from the Newport branch, especially Sarah who is always friendly and helpful.
20 aprile 2026
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Risposta di Switch Car Rental
Hi Scott,
Thank you for your great feedback. We're pleased to hear you received excellent service from the branch and that Sarah continues to be friendly and helpful. We'll be sure to pass on your kind words, she'll really appreciate it. We truly appreciate your support and look forward to seeing you again soon.
Best regards,
The Switch Team
Top quality service from Sarah from the…
Top quality service from Sarah from the Newport branch, arrived quickly and talked through the whole process, very friendly
20 aprile 2026
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Risposta di Switch Car Rental
Hi Barry,
Thank you for your kind feedback. We're delighted to hear Sarah provided top quality service, arrived promptly and took the time to talk you through everything. We'll be sure to pass on your comments, she'll really appreciate it. We’re looking forward to your next visit and to continuing to provide you with great service.
Warm regards,
The Switch Team
Wolverhampton Switch Great service!!
Great service!!! Very smooth process and even when I had to extend my rental, its was just a simple phone call and no drama. I will recommend Wolverhampton Switch Car rental and Sanj was very helpful during the collections and also return.
20 aprile 2026
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Risposta di Switch Car Rental
Hi Vinu,
Thank you for your great feedback. We're really pleased to hear the process was smooth and that extending your rental was hassle-free. We'll be sure to pass your kind words to Sanj, he'll be delighted to hear it. Thanks again for your recommendation.
Best regards,
The Switch Team
Sarah from Newport dropped my hire van on time and was very helpful
My hire van was dropped off on time and Sarah was very helpful
20 aprile 2026
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Risposta di Switch Car Rental
Hi Bradley,
Thank you for your kind feedback. We're pleased to hear your van was delivered on time and that Sarah was so helpful. We'll be sure to pass on your comments to her. We really appreciate your support and hope to see you again soon.
Best regards,
The Switch Team
Cannot rate higher!
Absolutely fantastic friendly team with a great selection of vehicles. Amanda in the office is always helpful with my bookings and goes above and beyond to help me out when I have specific requirements from my hire car. Paul & Mark who often deliver/collect my car are great people and really friendly - always good to have a chat about the car if it's a make/model I've not driven before. Can't fault the the service of the whole team at the Worcester branch!
19 aprile 2026
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Risposta di Switch Car Rental
Hi Liam,
Thank you so much for your fantastic feedback. We're delighted to hear you've had such a positive experience with the team and our range of vehicles. We're so glad to hear that Paul and Mark were able to assist you. Amanda is truly an asset to our team, and it’s always wonderful to hear that their efforts are appreciated. We’ll be sure to pass along your feedback to them—they’ll be thrilled to know they made such a positive impact! We’re grateful for your support and look forward to serving you again soon.
Kind Regards,
The Switch Team
George was very polite
George was very polite, helpful and thorough
20 aprile 2026
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Risposta di Switch Car Rental
Hi Miss Cox,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto George directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Sarah from newport branch was very…
Sarah from newport branch was very polite and helpful at her job 5 starl
20 aprile 2026
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Risposta di Switch Car Rental
Hi Darren,
Thank you for your kind feedback. We're delighted to hear Sarah provided such polite and helpful service, she will be thrilled with your 5-star rating. We really appreciate your support and hope to see you again soon.
Best regards,
The Switch Team
Cars delivered on time and always…
Cars delivered on time and always clean and tidy. Mia in the Newport office always has time for my questions professional and polite and Darren always friendly on drop off or pick. Thank you the Newport Branch
15 aprile 2026
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Risposta di Switch Car Rental
Hi Ivor,
Thank you for your lovely feedback. We're so pleased to hear the vehicles are consistently delivered on time and in great condition. It's fantastic to know Mia has been helpful and professional with your questions and Darren always provides a friendly service on delivery and collection. We'll be sure to pass your kind words on to the Newport team. Thank you again for your support.
Kind Regards,
The Switch Team
The delivery driver n naz was very…
The delivery driver n naz was very polite and very helpful in showing me how all the controls work
18 aprile 2026
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Risposta di Switch Car Rental
Hi Lorna,
Thank you for your 5-star review. We are delighted to know that you were pleased with our rental service. Our team is dedicated to providing high-quality service, and your positive feedback serves as a wonderful motivator for us.
Kind Regards,
The Switch Team
Praise Where it's Due
Praise Where It's Due, We deal frequently with regular members of the staff on our site on a daily basis and not only are they all very polite but They're very approachable and understanding, especially Sarah at the Newport Branch.
18 aprile 2026
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Risposta di Switch Car Rental
Hi Mr Squiggles,
Thank you for your kind feedback and continued support. We're really pleased to hear that our team consistently provide a polite, approachable and understanding service on site. Sarah will be especially delighted to hear your lovely comments. We truly appreciate your recognition and look forward to continuing to support you day to day.
Warm regards,
The Switch Team
Kings Lynn team - helpful it time of need
Iain and the team at the Kings Lynn branch have been absolutely fantastic. I had issues with a car I had purchased online and was given use of a vehicle from switch, the car was delivered to my house and team were very friendly and helpful showing me over the vehicle. The use of the vehicle was then removed without notice from the company I purchased the car from. Iain called to explain the circumstances and was patient while I tried to resolve the issues, which unfortunately didn’t get resolved, however I was able to keep the car on a personal hire contract which Iain was very helpful in arranging during this stressful time. Can’t thank the team enough, will definitely use them again if I’m in need of a hire car.
17 aprile 2026
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Risposta di Switch Car Rental
Hi Paul,
Thank you so much for your kind and detailed feedback. We're really sorry to hear about the issues you experienced with your vehicle, but we're pleased we could support you during a stressful time. It's great to know that Iain and the team were able to assist, keep you informed and help arrange a suitable solution for you. We'll be sure to pass your lovely comments to them. We truly appreciate your support and look forward to helping you again.
Best regards,
The Switch Team
Newport depot. Sarah
It's people like Sarah from the newport depot that companies like yours should strive to employ. Polite, courteous and well mannered, she was an absolute delight to deal with. The whole process couldn't have been better. Will definitely use again
16 aprile 2026
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Risposta di Switch Car Rental
Hi Andrew,
Thank you so much for your fantastic feedback. We're delighted to hear that Sarah made such a great impression, she'll be thrilled to hear your kind words. Providing a smooth and positive experience is exactly what we aim for, so it's great to know we got it right. We really appreciate your support and look forward to welcoming you again soon.
Warm regards,
The Switch Team
Awesome service from Karen
Awesome Service. I rented a van today to move some furniture from my recently passed away aunt’s house to my daughter’s new house. The service I received from switch ( previously known as thrifty. ) was absolutely awesome. I’ve rented in excess of 30 vehicles over the last three years in numerous countries and this was by far the best! Thank you and well done to Karen and all the team. Everyone I had an interaction with was pleasant and friendly. It made what was a tricky day into a really good experience! Thank you
.
17 aprile 2026
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Risposta di Switch Car Rental
Hi Andrew,
Thank you so much for your kind words. We're truly glad we could support you during what sounds like a difficult day. It means a lot to hear that Karen and the team made such a positive difference and provided the best experience you've had. We'll be sure to pass on your lovely feedback to everyone involved. Thank you again for choosing us, we're here whenever you need us.
Warm regards,
The Switch Team
Very helpful guy named George witch…
Very helpful guy named George witch made everything easy
17 aprile 2026
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Risposta di Switch Car Rental
Hi Gareth,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto George directly so please let us know which location your rental was from.
Warm regards,
The Switch Team
Charged an admin fee of £42 on top of a…
Charged an admin fee of £42 on top of a parking ticket !
17 aprile 2026
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Risposta di Switch Car Rental
Hi,
While we understand unexpected charges can be frustrating we do try to keep our charges as transparent as possible. Our admin fees are explained in both the terms and conditions of hire and in the Driver Statement of your Rental Agreement. I have passed your feedback over to the appropriate team to see if this can be made clearer to allow us to improve in the future.
Kind regards,
The Switch Team
Darren delivery driver was superb.
17 aprile 2026
Non scritta su invito
Risposta di Switch Car Rental
Hi Grant,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Darren directly so please let us know which location your rental was from.
Best regards,
The Switch Team
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