I bought myself the Samsung galaxy flip phone and decided due to the cast I would take out some insurance. The phone was purchased in November 2024 and the screen has already broke (the well-known dre... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I am a very new customer so I can only review what I have experienced so far. On my first impressions they have been great all round, from application to quote and then accepting an excellent offer.... Leggi di più
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my iPhone 14 Pro Max has been insured for them for 2 1/2 years and Sadlay I had a water damage and filing a claim online is quick. I got a quick approval and the option to bring your phone to Apple... Leggi di più
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The website is easy to follow and the prices and cover are very good. Only two things stopped it being a 5 star review; I couldn’t change the date of purchase ( it was actually Nov 2025 but the form h... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Swipe Insurance is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Swipe Insurance
Scritti dall'azienda
- Phone insurance that gives you more
- Insure your new or nearly new smart phone with us today and be covered immediately against unfortunate events. We offer a choice of repair and replacement options and with our fast track claims process we will ensure you are never without your beloved device for long.
- Just a few of our benefits...
- - Comprehensive cover against DAMAGE, THEFT and LOSS - PROTECTION in the UK and OVERSEAS - LOW-excess, UNLIMITED repairs and CHOICE of repair options - EASY online claims process with FAST turnaround - UNLIMITED claims
Informazioni di contatto
4,1
Molto buono
717 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Listen to their customers and update…
Need to listen to their customers and update files. When a customer cancels their policy the year before, but they still take money out of your account the following year
15 maggio 2025
Risposta di Swipe Insurance
Dear Cherry,
We are sorry to hear that your experience has not been a positive one.
Our records now show that your policy was cancelled and you were issued a full refund after contact on 29th May.
This was a renewal of last year's annual policy you had. We issued an annual renewal reminder to you via email 1 calendar month prior to renewal. This is to inform you your policy is due for renewal so you have time to make a decision.
However, as your policy is within 14 days of the renewal, you were provided with a full refund.
Thank you for your understanding.
The Swipe Insurance Team.
Great company
Great company. I’ve used these for years and had 2 claims hassle free! I’ve recently upgraded my phone and taken out a new policy. Thanks!!
8 maggio 2025
Risposta di Swipe Insurance
Thank you for taking the time to share your positive experience Allen.
We appreciate your feedback.
The Swipe Insurance Team.
Good customer service experience
Customer service were extremely helpful.and efficient in dealing with my change of phone.
24 aprile 2025
Risposta di Swipe Insurance
Thank you for taking the time to share your positive customer experience Lesley.
We're delighted that you received such excellent customer service.
The Swipe Insurance Team.
Risposta di Swipe Insurance
Thank you for letting us know of your positive experience Lyne.
We appreciate your feedback and are delighted to have you on board!
The Swipe Insurance Team.
Quick and easy to get.
27 marzo 2025
Risposta di Swipe Insurance
We appreciate your positive feedback Miss McIntyre.
It's great to know that you found the online application to be a seamless process.
Thank you and welcome on board!
The Swipe Insurance Team.
no service provided by the teams
I emailed stating the insurance is not required and yet you still charged me and are making me go thought the whole cancellation route on a device that should never have been given.
7 aprile 2025
Risposta di Swipe Insurance
Dear Christopher,
We are sorry to hear that your experience has not been a positive one.
Our records show that you sent an email on 14th March to request that your renewal be cancelled. For security, we replied to ask you to confirm your date of birth and post code. However, you did not reply to confirm this.
Please rest assured that you are still eligible for a full refund of your premium.
We can arrange to call you today to confirm security and then cancel your renewed policy and refund 100% of your premium. Please, at your earliest convenience, could you kindly confirm a suitable time for us to call?
Thank you.
The Swipe Insurance Team.
Easy to use and staff are helpful
28 marzo 2025
Risposta di Swipe Insurance
We appreciate your positive feedback Tim.
It's great to know that you found the service to be so user-friendly and that you received helpful service from our staff.
Thank you and we are delighted to welcome you on board!
The Swipe Insurance Team.
Don’t use this company
Don’t use this company! They won’t pay out!
Paid £10 per month for the past 3 years for phone insurance and because I didn’t start my cover within 4 months of the phone being purchased they won’t repair my phone! So many scammers and their ridiculous t&cs won’t pay out!
Absolute scammer of a company! So disappointed!
31 marzo 2025
Non scritta su invito
Risposta di Swipe Insurance
Dear Amanda,
We are sorry to hear that your experience has not been a positive one.
Our Customer Relations Team have registered a complaint for you due to your expression of dissatisfaction with regards to your claim.
They will provide you an email today.
Thank you for your patience and understanding.
The Swipe Insurance Team.
Absolutely ridiculous
Had a policy with 2 mobiles on it for 4 years no claims made. Purchased new mobile asked to swap on policy. They said had to be new policy. No problem but then they wanted to hike the price of the mobile they've insured for 4 years to double that of the new more expensive device.
Absolutely ridiculous, excuse they give discount for insurance taken in first month of purchase. But that was the case on the 4 year old policy.
Reply to your reply;
That is correct but not the positive spin you tried to put on it.
After contacting customer services by chat for a total of nearly 2.5 hours (appalling). I cancelled the coverage for the older mobile and WILL NOT be renewing this one when due.
You have lost a customer and I certainly will not recommend Swipe. Your service is not what I or anyone I know would expect. You received 4 years of premiums then tried to rip me off, NO WAY.
26 marzo 2025
Risposta di Swipe Insurance
Dear Andrew,
We are sorry to hear that your experience has not been a positive one.
We can see that your premium has been updated today, after you contacted our Customer Services Team via live chat to amend your policy.
Please let us know if there is anything further we can assist you with.
Thank you.
The Swipe Insurance Team.
Risposta di Swipe Insurance
We appreciate your positive feedback Babak.
Thank you and we're delighted to welcome you on board!
The Swipe Insurance Team.
Risposta di Swipe Insurance
Thank you for your 5-Star feedback Sue.
It's great to know that you found the renewal process to be a positive one.
Your custom is greatly appreciated.
The Swipe Insurance Team.
Easy and clear with a reasonable price 👍
16 marzo 2025
Risposta di Swipe Insurance
Thank you for sharing your positive experience Terence.
We're pleased to know that you found the process of purchasing your policy to be so straightforward and reasonably priced.
It's great to have you on board!
The Swipe Insurance Team.
Updating my phone insurance was simple…
Updating my phone insurance was simple and uncomplicated and efficiently done.
9 marzo 2025
Risposta di Swipe Insurance
Thank you for sharing your positive experience Helen.
It's great to know that you found the amendment of your policy to be a seamless process.
Your custom is greatly appreciated.
The Swipe Insurance Team.
Avoid,processing the claim is a…
Avoid,processing the claim is a nightmare.They even request people to take photos of themselves holding an ID,very suspicious company
13 marzo 2025
Non scritta su invito
Risposta di Swipe Insurance
Dear Serghei,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
Our Customer Relations Team have registered a complaint for you due to your expression of dissatisfaction with regards to your claim.
They have sent your complaint acknowledgement letter with details on the complaint procedure.
They will contact you in due course to update you on your complaint.
Thank you for your patience and understanding.
The Swipe Insurance Team.
Risposta di Swipe Insurance
Dear Gerald,
We are sorry to hear that your experience has not been an entirely positive one.
Please, at your earliest convenience, could you kindly provide us with more information on which part of the website you found difficult to navigate. This will enable us to check this and provide any feedback to the relevant team.
Thank you.
The Swipe Insurance Team.
I initiated my claim with Swipe on 5th February but still pending
I initiated my claim NCL/SP/00101513/HAS-1 with Swipe on February 5th 2025 which is still pending after more than 1 month i provided all the required documents promptly. The only issue pending was proof of usage. Despite multiple conversations with customer support, where I was told to provide my bill, I submitted they rejected again, i speak with support they said next month’s bill i submitted that one as well.
My network provider, Sky, does not provide the specific documents Swipe demanded(Prof of usage). After numerous requests, Sky provided a custom document containing the IMEI number, purchase value, purchase date, first date of usage, and last date of usage. Initially, Swipe’s support team accepted the bill as an alternate document, but their emails stated otherwise. In their second-to-last email, they mentioned they only needed itemised information from bill and that's all what they needed, which I provided.
Unfortunately, I also attached the custom document which i got from Sky after extensive efforts and numerous calls. Sky informed me that Swipe has the authority to contact them directly if there are any questions, and that the provided documents should suffice for all insurance claims.
Swipe’s response time was 2 business days but now they put my case under management review from last week and they said we haven't any timeframe when you will get response. My concern is why Swipe insists on a document that Sky does not have, especially when the bill contains all the necessary information, including call, internet package, and other details. Alternatively, Swipe could directly contact Sky for further information.
This situation has become very frustrating.
10 marzo 2025
Non scritta su invito
Risposta di Swipe Insurance
Dear Ali,
We are sorry to hear that your experience has not been a positive one.
Our Customer Relations Team have registered a complaint for you due to your expression of dissatisfaction with regards to your claim.
They have sent your complaint acknowledgement letter with details on the complaint procedure.
They will contact you in due course to update you on your complaint.
Thank you for your patience and understanding.
The Swipe Insurance Team.
I spoke to a very helpful girl who was…
I spoke to a very helpful girl who was able to sort out my problem efficiently
5 marzo 2025
Risposta di Swipe Insurance
Thank you for taking the time to share your positive customer experience Jules.
It's great to receive such wonderful feedback regarding the service provided by our staff.
We will pass on your kind comments to the representative.
The Swipe Insurance Team.
Helpful
Very helpful made it easy for me to cancel policy on my old phone and to start cover on my new one. Also very reasonable price.
25 febbraio 2025
Risposta di Swipe Insurance
Thank you for taking the time to share your positive customer experience Stewart.
We're delighted to hear that you found the process of arranging cover on your new phone to be so user-friendly.
Your custom is greatly appreciated.
The Swipe Insurance Team.
Very helpful excellent customer service…
Very helpful excellent customer service by callum
25 febbraio 2025
Risposta di Swipe Insurance
We appreciate your positive customer feedback Natalie.
It's great to see of the excellent service you received from Callum. We shall pass on your kind comments to let him know.
Thank you for taking the time to provide your review and we're delighted to have you on board!
The Swipe Insurance Team.
fair enough premium
13 febbraio 2025
Risposta di Swipe Insurance
We appreciate your 5-Star feedback Dave.
It's good to know that you are happy with your premium and we're delighted to welcome you on board!
The Swipe Insurance Team.
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