I bought myself the Samsung galaxy flip phone and decided due to the cast I would take out some insurance. The phone was purchased in November 2024 and the screen has already broke (the well-known dre... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I am a very new customer so I can only review what I have experienced so far. On my first impressions they have been great all round, from application to quote and then accepting an excellent offer.... Leggi di più
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my iPhone 14 Pro Max has been insured for them for 2 1/2 years and Sadlay I had a water damage and filing a claim online is quick. I got a quick approval and the option to bring your phone to Apple... Leggi di più
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The website is easy to follow and the prices and cover are very good. Only two things stopped it being a 5 star review; I couldn’t change the date of purchase ( it was actually Nov 2025 but the form h... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Swipe Insurance is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Swipe Insurance
Scritti dall'azienda
- Phone insurance that gives you more
- Insure your new or nearly new smart phone with us today and be covered immediately against unfortunate events. We offer a choice of repair and replacement options and with our fast track claims process we will ensure you are never without your beloved device for long.
- Just a few of our benefits...
- - Comprehensive cover against DAMAGE, THEFT and LOSS - PROTECTION in the UK and OVERSEAS - LOW-excess, UNLIMITED repairs and CHOICE of repair options - EASY online claims process with FAST turnaround - UNLIMITED claims
Informazioni di contatto
4,1
Molto buono
717 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Swipe Insurance
Thank you for your feedback! We're glad to hear you found our service simple and straightforward. We always aim to make things easy for our customers!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Risposta di Swipe Insurance
Thank you for your wonderful review! We're thrilled to hear you had a great experience insuring your device. We appreciate your trust in us and are glad everything is working well for you!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Requests for documents already provided
Despite me providing proof of blacklisting from my network provider which was requested as part of the claims process, Swipe tells me the device has not been blacklisted, and asks me to provide proof? After calling customer service to query this and confirming blacklisting with the network provider, I am told the claims team will be in touch promptly to resolve the issue. I have not heard anything from them for a week. Rather than respond to my email chasing this, today they send me a copy and pasted email with exactly the same text as the initial email requesting proof the device has been blacklisted, which they have had for two weeks already. Awful experience so far.
1 luglio 2026
Non scritta su invito
Risposta di Swipe Insurance
Dear Emre
We are sorry to hear you have experienced issues with your blacklisting. We have passed this to our Customer Relations team and Claims team, who will continue the review of your claim.
Thanks
The Swipe Insurance Team!
Great insurance
I bought myself the Samsung galaxy flip phone and decided due to the cast I would take out some insurance. The phone was purchased in November 2024 and the screen has already broke (the well-known dreaded White line fault) 3 times. Each time swipe have been amazing. The first time the phone was under one year so there was a bit of back and forth as initially they said Samsung needed to fix it while it was in their guaranteed window however their guarantee window does not extend to screen damage. As soon as I said this to them they accepted my claim. I sent after relevant documents and they give me a postage lable and within two weeks of me posting the off I had it back fixed.
15 giugno 2026
Non scritta su invito
Risposta di Swipe Insurance
Thank you so much for taking the time to share your experience and for your kind words. We're delighted to hear that our team was able to help get your claim resolved, even with the initial warranty confusion.
We understand how frustrating it must have been to experience the same issue multiple times, so we're pleased we could make the claims process as straightforward as possible and get your phone repaired and returned within two weeks.
Thank you for choosing Swipe, and we really appreciate your recommendation. If you ever need any assistance in the future, our team will be happy to help.
Very helpful Natasha via online chat…
Very helpful Natasha via online chat and promptly sorted the issue.
9 giugno 2026
Risposta di Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
DO NOT USE THIS COMPANY
One of the worst interactions with any company I can recall in my lifetime, dealing with Swipe Insurance (Taurus insurance services) is not only pointless, their customer service members will activly mislead you, their complaints procedure is diabolical, want to resolve an issue quickly... good luck. You want to get a fair outcome for yourself... nope we have denied your claim because you pointed out market value for your phone was higher than what we stated, from a link that we sent you.
Please do not use this company (or any Taurus insurance services company) to insure your devise.
9 aprile 2026
Non scritta su invito
Risposta di Swipe Insurance
We are sorry to hear your experience was not a positive one.
Please kindly provide your contact details so we can assist you further.
Thanks
The Swipe Insurance Team!
Very quick easy process to insure…
Very quick easy process to insure phone, very impressed.
3 aprile 2026
Risposta di Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Avoid unless you are happy to wait…
Customer service are lovely, however the claims team are utterly useless.
They ‘aim’ to respond within 2 working days. However their response is just to ask for information that has already been provided and for MORE documentation that should have been requested at the beginning. The process for settling the claim is incredibly slow and painful, don’t expect to receive a replacement device in any adequate time…
23 marzo 2026
Non scritta su invito
Risposta di Swipe Insurance
Thank you for sharing your feedback.
We want to assure you that we have acknowledged your complaint and passed it on to our Customer Relations team.
They are now reviewing the details, and your case is being looked at carefully.
We appreciate your patience while we work through this and will be back in touch with you directly once the review is complete.
helpful advise and links to ensure…
helpful advise and links to ensure correct policy was bought
18 marzo 2026
Risposta di Swipe Insurance
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
iPhone 17
Good insurance cover at a reasonable price for my new IPhone.
Customer service was very good
4 marzo 2026
Risposta di Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
my iPhone 14 Pro Max has been insured…and excellent claim filing
my iPhone 14 Pro Max has been insured for them for 2 1/2 years and Sadlay I had a water damage and filing a claim online is quick. I got a quick approval and the option to bring your phone to Apple genius bar is amazing. My phone cannot be fixed in Apple needs to replace my phone and the cost is high but the insurance covered it with no problem in the claim
I got paid in two days! overall very satisfied. Easy to talk to them over the phone and email and everyone is helpful. The paper works is reasonable for accidental damage and found no problem. Processing it.
27 febbraio 2026
Non scritta su invito
Risposta di Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Risposta di Swipe Insurance
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Don’t get insurance with them after I bought the policy they ask me for receipt from the seller and a lot of other documents I sent everything to them after they say we can’t cover your phone withNoRe
So bad Don’t get insurance with them after I bought the policy they ask me for receipt from the seller and a lot of other documents I sent everything to them after they say we can’t cover your phone with No reason
21 gennaio 2026
Risposta di Swipe Insurance
Dear Anoud
We are sorry to hear your experience has not been a positive one. Unfortunately, no insurance policy covers everything. We can see a full refund was provided to you.
Thanks
The Swipe Insurance Team!
Excellent Insurance Company
Excellent Insurance Company - the absolute best and best value for money!
8 gennaio 2026
Risposta di Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Risposta di Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Competitive prices
Competitive prices, friendly and helpful team when I needed to change my phone details. Definitely recommend!
6 gennaio 2026
Risposta di Swipe Insurance
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Very happy
I am a very new customer so I can only review what I have experienced so far. On my first impressions they have been great all round, from application to quote and then accepting an excellent offer. Overall a great company and exceptional customer service.
Like I said it's to early to give an honest review at this stage. Overall I am very happy so far. Watch this space for more review. 😀
25 dicembre 2025
Risposta di Swipe Insurance
Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering top-quality service. If there’s anything else we can assist you with, feel free to reach out. We look forward to serving you again soon!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Risposta di Swipe Insurance
Thank you for your feedback! We're glad to hear you found our service simple and straightforward. We always aim to make things easy for our customers!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
Excellent
Always been very quick to assess claim and get phone fixed and returned.
Best insurance ever
25 dicembre 2025
Risposta di Swipe Insurance
Thank you for your feedback! We're glad to hear you found our service simple and straightforward. We always aim to make things easy for our customers!
We are happy to have you as part of our Swipe family!
Thanks,
The Swipe insurance team!
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