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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Swapsy is the most convenient currency exchange platform I have ever used. It has a wide range of options for amounts, and both small and large amounts can be easily completed. The order process is ve... Leggi di più

Valutata 5 stelle su 5

First transaction went smoothly. Registered and started swap at noon and received the fund at night. During the period I was contacted by customer service to update the AliPay info, which asked for my... Leggi di più

Valutata 5 stelle su 5

I have used this service for two years and have been utterly impressed throughout. The Swapsy WeChat is responsive when there is a problem, responding within 30 minutes max. Sometimes there is a... Leggi di più

Valutata 5 stelle su 5

This is one of the few easy ways of exchanging money between CNY and USD. It's much easier than using banks and the results are guaranteed if you follow the instructions. Swap credits are easy to buy... Leggi di più

Dettagli dell'azienda

  1. Servizio di cambio valute
  2. Azienda di software

Scritti dall'azienda

Swapsy is a peer-to-peer currency exchange platform that specializes in the exchange of Chinese RMB and US dollars. The platform utilizes popular e-wallets such as WeChat Pay, Alipay, Zelle, and PayPal to facilitate secure and easy fund transfers, with most users receiving their funds within 48 hours and some transactions taking just a few minutes. Swapsy's fees are very competitive, making it a cost-effective alternative to traditional currency exchange services. The platform's focus on amounts less than $2000 further adds to its appeal, making it an ideal choice for individuals looking to exchange smaller amounts of money. Swapsy guarantees the safety of its users' funds and provides a simple-to-use web interface, further adding to the convenience of the platform. The exchange rate provided by Swapsy is fair and does not favor either side, ensuring a level playing field for all users. Overall, Swapsy is a safe, convenient, and cost-effective way to exchange Chinese RMB and US dollars, offering competitive fees and a user-friendly platform. With its focus on smaller amounts and the use of popular e-wallets, Swapsy provides a reliable and efficient service for individuals looking to exchange currencies. Swapsy's commitment to fairness and security ensures that users can make transactions with confidence, making it an attractive option for anyone looking to exchange currencies.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

263 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 28% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great idea, great execution.

I have used Swapsy a couple of times, and it is always fast and effective. They like to give away free credits for things like transferring and confirming receipt of transfers quickly, which is nice if you do frequent transactions.

I recommend Swapsy to everyone because the overall cost of transferring money is the cheapest method around.

The only thing downsides are that it is a little slow, which is understandable, and you can't always swap exact amounts, which is also understandable. The way the system works is that all of the users have both a US and Chinese payment method. You say what direction you want to transfer money, and the system will match you with someone that wants to do a similar transaction the other way.

Let's say you want to move money to China. You will make a Zelle or PayPal payment to someone, and they will then make an Alipay or WeChat payment to you. Both upload screenshots of their transactions and do it within specific time limits, or Swapsy support will step in.

As long as you pay attention and follow the instructions, it's a great system of helping each other out!

10 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service

Fantastic service. I have been trying to figure out a way to add money to WeChat Pay so that I can make the purchases for my parents in China. Finally there is a solution that works.

7 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Fast. Simple. Affordable. A+

This is one of the few easy ways of exchanging money between CNY and USD. It's much easier than using banks and the results are guaranteed if you follow the instructions. Swap credits are easy to buy and priced cheaper than transfer services by banks or PayPal. I've been using this service from time to time for a few years and support has always been fast and helpful. I definitely recommend this service.

6 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Long time swapsy user! Highly satisfied!

I've been thinking sing swap at for three years and have never had a problem receiving my funds. When I have made an error by not sending proof of transfer, customer service email communication is quick and effective. Highly recommend!

21 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Great for foreigners in China

Very easy to setup, and transfers have all completed within 12 hours so far. Exchange your RMB for USD without those risky currency exchange groups on Wechat. Highly recommended

19 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

The Answer for Foreigners in China

This app has saved my life in China in terms of finally being able to transfer money out with minimum hassle. So far all my transactions have been seamless, the app is very straightforward to use once your account is set up. I hope this app persists!

15 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

First time user

First time using, had some setup issues but promptly resolved. The supply of zelle swaps was a little lacking, but once I found an amount I liked, within 24hr, the process was quick.

20 maggio 2023
Non scritta su invito
Valutata 5 stelle su 5

Using Swapsy for years, and pretty pleased overall

I've been using Swapsy for around 4 years. As background information, probably obvious for anyone even checking out Swapsy in the first place, everyone knows that the process of moving money out of China is a properly medieval experience, involving tons of documents, unhelpful bank staff who frequently have no idea what they're doing, and a language barrier that will get in the way unless you're proficiently bilingual.

Before using Swapsy, I was having my folks help me withdraw from the ATM as the rate is quite decent, but there is a daily limit and an annual limit and not all ATMs will take a UnionPay bank card (though that's better now). Now, I just negotiate the swap with someone else who needs an exchange in the opposite direction. I send RMB using local payments (Alipay or WeChat) to the recipient, and they use payments local to me (Zelle or PayPal) to send dollars. In this sense, it is akin to buying foreign currency as opposed to exchanging it. The fees do hurt, as they usually hover around 2.2-2.3% (they fluctuate).

Swap credits must be pre-purchased before making the trade; they are used to pay the fees. You will not be warned if you have an insufficient balance to make an exchange, though you can use a credit card to instantly top-up. There is a limited window to complete the exchange, hence it would be nice if the top-up system could be slightly streamlined once you've already initiated the exchange. Also, previously it was better to purchase Swap credits in that you could use Alipay or WeChat; that's no longer available.

As for the actual experience, I do have to say that it has never not made me nervous, honestly. It's P2P, and there is no escrow system, so each party is relying on the other to hold up their end of the bargain. I often send more than $1,000 USD at a time, so I do worry sometimes that I won't see that. Swapsy says they guarantee your swap, and although I have yet to need their help, neither have I heard of anyone going through that process, so I do not know how easy or difficult it is nor how quick. Swaps themselves can happen same-day or take days depending on the expedience of the recipient party. There used to be an option to spend more Swap credits to get a faster exchange, which I never tried as the fees were quadrupled. I also did not understand how exactly that worked and never saw documentation about it.

I hold multiple Zelle wallets, so it would be nice if I could use different accounts without having to change my phone number to email or vice-versa in my personal information.

Overall, it's not the best possible way to have an exchange between yuan and dollars, but given what we all know about how Chinese financial laws are like, and the burden of international wire prerequisites, it's the best we've got, especially for US dollars. I do recommend it, and although I said I was nervous, I've never actually had any problems with it this whole time.

25 marzo 2023
Non scritta su invito
Logo di Swapsy

Risposta di Swapsy

Hi Ray,

Thank you for sharing your experience with Swapsy for the past four years. We understand that moving money out of China can be a challenging experience, and we're glad that Swapsy has been able to provide you with a more convenient solution.

We appreciate your feedback on the pre-purchasing of Swap credits and the need for a streamlined top-up system. We're continually working on improving our platform, and we are definitely taking notes on your suggestions as we move forward.

Regarding the P2P nature of our platform, we understand your concerns, and we want to assure you that we take our users' safety and security very seriously. We have measures in place to protect our users' transactions and provide a guarantee in case of any issues.

We also appreciate your suggestion about being able to use multiple Zelle wallets, and we'll look into how we can improve this aspect of our platform.

Overall, we're very pleased to hear that you've had a positive experience using Swapsy and that we've been able to provide you with a solution that works for your needs. Thank you for your support, and please don't hesitate to reach out to us if you have any further feedback or questions.

Regards,
Swapsy

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