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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Swapsy is the most convenient currency exchange platform I have ever used. It has a wide range of options for amounts, and both small and large amounts can be easily completed. The order process is ve... Leggi di più

Valutata 5 stelle su 5

First transaction went smoothly. Registered and started swap at noon and received the fund at night. During the period I was contacted by customer service to update the AliPay info, which asked for my... Leggi di più

Valutata 5 stelle su 5

I have used this service for two years and have been utterly impressed throughout. The Swapsy WeChat is responsive when there is a problem, responding within 30 minutes max. Sometimes there is a... Leggi di più

Valutata 5 stelle su 5

This is one of the few easy ways of exchanging money between CNY and USD. It's much easier than using banks and the results are guaranteed if you follow the instructions. Swap credits are easy to buy... Leggi di più

Dettagli dell'azienda

  1. Servizio di cambio valute
  2. Azienda di software

Scritti dall'azienda

Swapsy is a peer-to-peer currency exchange platform that specializes in the exchange of Chinese RMB and US dollars. The platform utilizes popular e-wallets such as WeChat Pay, Alipay, Zelle, and PayPal to facilitate secure and easy fund transfers, with most users receiving their funds within 48 hours and some transactions taking just a few minutes. Swapsy's fees are very competitive, making it a cost-effective alternative to traditional currency exchange services. The platform's focus on amounts less than $2000 further adds to its appeal, making it an ideal choice for individuals looking to exchange smaller amounts of money. Swapsy guarantees the safety of its users' funds and provides a simple-to-use web interface, further adding to the convenience of the platform. The exchange rate provided by Swapsy is fair and does not favor either side, ensuring a level playing field for all users. Overall, Swapsy is a safe, convenient, and cost-effective way to exchange Chinese RMB and US dollars, offering competitive fees and a user-friendly platform. With its focus on smaller amounts and the use of popular e-wallets, Swapsy provides a reliable and efficient service for individuals looking to exchange currencies. Swapsy's commitment to fairness and security ensures that users can make transactions with confidence, making it an attractive option for anyone looking to exchange currencies.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

263 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 28% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

9% fee, really?

They stated 1.3% fee on website. I have been using their service, but recently they raised my fees to a ridiculous 9.3% fee! I emailed to ask them to check my rate multiple times, no reply! Poor customer service! No phone number and never responded to email.

24 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

NIGHTMARE EXPERIENCE

I have used Swapsy numerous times without issues, but my latest swap has been nothing short of a nightmare. My US bank sent a Zelle transfer and I was told on 11/18 that it was in the receiving stage. After 18 days, I STILL have not received my funds. I have spent many hours trying to get this resolved. At this point, I consider them to be thieves because they have not resp;ved this and I have over $1,300 USD that is tied upin the nightmare. I no longer can recommend people to use this.

18 novembre 2024
Non scritta su invito
Logo di Swapsy

Risposta di Swapsy

Hi there,

We are glad that the issue has been resolved for you.

Just to recap. The main issue in your case was that you have provided incorrect format of QR code. We have communicated with you multiple times regarding providing correct QR code, but we keep receiving incorrect version, which caused the delay.

To provide more consistence user experience and streamlining the QR code format, we ask that all QR code follow specific instructions.

Thank you for choosing Swapsy.

Best,
Swapsy

Valutata 1 stelle su 5

Service does not work at all

Service does not work at all at changing CNY to USD. Constant errors when I attempt to send money and when I email support, I never received a response. I'm going to try and get a refund for the swapcredits I had to purchase with my own money that are useless since the service does not work. Do not let the other reviews fool you as they are probably fake. I have been trying to use their service for two weeks now and everytime I attempt, it always fails and gives me an error.

13 novembre 2024
Non scritta su invito
Logo di Swapsy

Risposta di Swapsy

Hi there,

We are very sorry to hear that we are unable to provide you the service. Sending money using your selected method involves checks from other service provider. While we do not have full control over it, we are very confident that it has worked for many happy Swapsy customers. We recommend that you take a look at your own sending account status to see if it's properly set up and able to send money.

We have already processed your return request and you should receive the refund.

Please let us know if there's anything we can do to help you with your needs.

Best,
Swapsy

Valutata 5 stelle su 5

I recently used Swapsy to exchange USD…

I recently used Swapsy to exchange USD for Chinese currency, and I couldn't be happier with the experience! The entire process was incredibly smooth and quick — my trade was completed in less than a day. I appreciated how easy it was to navigate the platform, and the rates were very competitive. This service is a lifesaver for anyone needing currency quickly and efficiently. Highly recommend Swapsy to anyone needing fast and reliable currency exchanges!

12 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

fast!

complete transaction whin one day is out of my expectation.

10 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Swapsy is a life saver

Swapsy came at a crucial point in my life where my work permit in China was revoked for renewal. I had to abruptly return to America but all my savings were still in a Chinese bank. Without Swapsy I very likely would have not been able to initially pay my bills. I am very thankful for Swapsy.

3 novembre 2023
Non scritta su invito
Valutata 4 stelle su 5

Used it for almost 5 years

I moved to China in 2019. In the beginning, sending money home was inconvenient and required spending hours at the bank to transfer money. Using Swapsy makes the process easier from the click of a few buttons. It’s the only way I send money.

2 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Since you not communicating with me…

Since you not communicating with me nothing and I still not happy with this

15 ottobre 2024
Non scritta su invito
Logo di Swapsy

Risposta di Swapsy

Hi there,

We are sorry to hear that you are not happy with us. Unfortunately, flooding our support inbox with over 100 messages does not speed up your swap in any way. All swaps go through a system check with multiple vectors to ensure the safety of you and other's fund. We try to do so with a good balance between safety and time.

We understand users may have urgent need of the fund, however we will not sacrifice safety over speed. If it takes 3 business days for the fund to settle, we will not be able to speed up any further.

Thank you for your trust in choosing Swapsy and giving us a shot. We wish you the best in your exchange journey.

Best,
Swapsy

Valutata 4 stelle su 5

Great for transferring money but there's now a major flaw

It's great being able to transfer money back to the US, however, the lack of a feature that allows users to add swap credits to their account from a Chinese service such as Alipay or WeChat is a major hindrance and has caused me to use other services such as Paypal at times. I don't understand how they excpect to have users who only have these Chinese services to send RMB to other users if they cannot use RMB to update their swap credits.

24 settembre 2024
Non scritta su invito

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