Sven’s Island products have made a huge difference to my child’s eczema. The miracle Manuka cream is the first time we have had a meaningful reduction in skin dryness and if there is a flare up the M... Leggi di più
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I developed a heat/chafing rash in my groin that I just couldn't shake. They were big red welts at the outset and I suspect it was related to eczema or dermatitis. I tried Sudocrem, cocoa butter and C... Leggi di più
I wish I’d found these products sooner! My two-year-old son has severe allergies that often trigger eczema flare-ups. When his skin is at its worst, I use Skin Repair alongside the crème, and the diff... Leggi di più
Sneaky little tactics. 1. I did not sign up or for a subscription. If I did it would have been by mistake. Within 5 mins of taking my money I emailed them. Advised them that I want a refun... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Most people don’t come to Svens Island looking for a miracle. They come after years of trying creams that worked briefly — or not at all. Steroids that helped, then created new worries. Natural products that sounded promising, but didn’t last. We exist for people living in that cycle — the constant itch, the flare-ups that come back, the frustration of doing everything “right” and still not getting lasting calm. Svens Island was created to offer a gentler, more trustworthy alternative: natural, steroid-free support for skin that needs comfort, consistency, and care over time — for adults and children alike.
Informazioni di contatto
86 Ascot Road, Māngere, 2022, Auckland, Nuova Zelanda
- customercare@svensisland.com
- svensisland.com.au
3,5
Nella media
169 recensioni
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Ha risposto al 5% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Relief at last.
They supply a product that genuinely helps me.Ive tried every product out there for my skin condition and this one works.Ive waited years for something non steroidal and this is it.Cannot rate it (MM) highly enough.
10 settembre 2025
Non scritta su invito
Secretly sign you up to a subscription…
Secretly sign you up to a subscription and take money out of your account without any warning…. Look for the fine print when you are placing an order that they try to hide conveniently - 1 month supply actually means RECURRING subscription every month. Wouldn’t order from them again after they are deliberately trying to mislead people.
1 gennaio 2026
Non scritta su invito
Absolutely awful product.
Absolutely awful product.
My sons skin went from a product that had ok results and mostly kept it under control to being recommended Sven island and worse than before we started.
I eliminated all other creams when using this to make sure the results if any were from the cream irself. No other changes. And his skin within a week started to flare up. I contacted them and they encouraged us to keep going. By the 4 week mark irmt was rhe worst I had seen his skin and I stopped using it and started back with another cream and saw immediate improvements again. Its honestly just false marketing with this company and if you actually have a look through the reviews you will see this result isn't uncommon. They seem to hide it well but I will review everything possible so others know..
5 gennaio 2026
Non scritta su invito
Risposta di Svens Island
We’re really sorry to hear about your son’s experience — we know how distressing it is to see a child’s skin worsen, especially when you’re trying something new with genuine hope it will help.
While many families do see improvement with our products, we also recognise that every child’s skin is different. In some cases, especially when transitioning from other treatments, skin can react or flare rather than settle — and when that happens, the right decision is always to stop and return to what supports the skin best.
We never want anyone to push through worsening symptoms, and we’re sorry if our guidance didn’t feel aligned with what your son needed at the time. That’s not the experience we aim to provide.
We stand by our money-back guarantee and would welcome the chance to make this right for you if that hasn’t already been resolved. We also don’t hide or remove negative reviews — transparency matters to us, and feedback like yours helps us improve how we educate and support families going forward.
Thank you for taking the time to share your experience. We truly wish your son continued improvement and comfort with whatever routine works best for him.
— Svens Island Support Team
A SCAM
I agree with the others, this company is a scam. I ordered the bundle $99.00. I received the cream & balm, no lip balm. Wrote telling them & received their book. Not interested & told my order complete.
The balm is impossible to get out of the tub, it stinks like incense & doesn’t go away. Seriously you need a knife to get it out. It’s like hard beeswax. The ‘so called’ miracle balm does absolutely NOTHING. In fact it makes my skin even more itchy & inflamed than it is.
The cream: Well that has the same horrible smell. My son walked into the kitchen where I’d been & said ‘what is that smell? Smells like incense.’. After a few minutes I realised it was me, the cream. Does the cream make my skin feel moisturised? Hell no. In fact, makes it feel dry.
Their reviews is what made me try it, but it’s nothing short of a scam. I’ll not be buying ever again & actually am sending their ‘so called’ miracle products back for a refund.
So, if you suffer with eczema, psoriasis, dermatitis or any other skin problem DO NOT BUY SVENS ISLAND MIRACLE MANUKA. It does NOT do anything & only makes you stink like an incense
11 dicembre 2025
Non scritta su invito
Risposta di Svens Island
We’re genuinely sorry to hear about your experience — both with the products and with your order. We understand how frustrating and disappointing this has been, especially when you were hoping for relief and didn’t get it.
To address a few points clearly:
• Missing item — If a free gift was missed, that’s on us, and we apologise for that error. We aim to resolve these issues quickly, and we’re sorry if this didn’t feel handled well from your perspective.
• Scent & texture — Our products are made with natural Mānuka and Kānuka leaf oils, which do have a strong herbal scent and a firmer balm texture due to the beeswax base. While many customers appreciate this, we understand it’s not for everyone — and scent or texture sensitivity can be a deal-breaker.
• Skin reaction — Unfortunately, not every product suits every skin type. If irritation or increased itch occurs, the right step is always to stop use. We never want someone to continue with a product that isn’t supporting their skin.
We take the word “scam” very seriously. Svens Island is a New Zealand-made brand that has helped tens of thousands of families, and we stand behind our products with a 60-day money-back guarantee for exactly this reason — so customers can try them without financial risk.
If you’ve requested a refund, we will of course honour that in full once the return is received. We truly wish the outcome had been different for you and appreciate you sharing your experience, even when it’s a difficult one.
— Svens Island Support Team
This is a scam company
This is a scam company. We tried the miracle manuka cream for our daughters mild eczema and apart from being very solid and wax like making it terribly laborious to apply, it also has a really strong smell that doesn't fade, and most importantly it does nothing for her mild eczema. I cancelled my subscription on the PayPal end, which I was pressured by new age online marketing methods into taking out in the first place, but after cancelling it they still kept charging the monthly amount of $100 for 2 small tubs of their snake oil. So then I tried to manage my subscription via the Svens Island website, following their own instructions, but the link to 'manage my subscription' is a false link - it isn't actually a link at all, nothing happens when you click on it. So I'm now in the process of making a report via PayPal. Hopefully I can get the money back that they stole from me. My strong advice is to avoid this company at all costs!!
9 novembre 2025
Non scritta su invito
Risposta di Svens Island
We’re very sorry to hear about your experience and understand why you’re upset — especially when it involves your child, ongoing charges, and difficulty cancelling. That’s understandably frustrating.
A few important clarifications for anyone reading:
• Product texture & scent — Our Miracle Manuka balm is firm by design due to its natural beeswax base, and it contains concentrated Mānuka and Kānuka leaf oils, which have a strong herbal scent. We recognise this isn’t suitable for everyone, and if a product doesn’t feel right on the skin, it should be discontinued.
• Skin response — While many families see improvement, no skincare product works for every child or every skin type. If irritation or no benefit is seen, stopping use is always the correct step.
• Subscriptions — Subscriptions are completely optional, clearly labelled at checkout, and can be cancelled at any time. We do not lock customers into subscriptions or make them intentionally difficult to manage. If you experienced a technical issue with the subscription portal or cancellation link, we sincerely apologise — that’s not acceptable and not how our system is intended to work.
• Billing concerns — We absolutely do not support unauthorised charges. Any customer who contacts us about unwanted subscription charges is eligible for a full refund under our 60-day money-back guarantee, regardless of product outcome.
We take accusations of being a “scam” very seriously. Svens Island is a New Zealand-made brand that has helped tens of thousands of families over several years, and we operate with full transparency, customer support, and consumer protections in place.
If this hasn’t already been resolved, we encourage you to contact our support team directly so we can review the subscription issue and ensure any charges are properly refunded. We genuinely wish this experience had been handled better for you.
— Svens Island Support Team
Not happy…
I ordered the Miracle Manuka for my newly acquired Psoriasis, due to a herbal Cleanse. Eczema and Psoriasis are the 2 main issues that the company promotes this Miracle Manuka product for.
I also recommended it to my daughter (before my order arrived) for her rash on her face.
This product has done absolutely nothing for either my Psoriasis or my daughters face
rash. Very disappointed given the reviews on their website.
7 maggio 2025
Non scritta su invito
Risposta di Svens Island
We’re really sorry to hear that Miracle Manuka didn’t deliver the results you were hoping for — we know how disappointing that is, especially when you’re dealing with a new skin condition and trying to help your daughter at the same time.
While many customers use our products to support skin affected by eczema and psoriasis, results can vary significantly depending on the individual, the trigger behind the flare, and how the skin is responding at that time. Unfortunately, no single product works for everyone.
If you didn’t see improvement or felt no benefit, stopping use is absolutely the right decision. We stand behind our money-back guarantee, and our team is always happy to help arrange a refund if that hasn’t already been done.
We truly appreciate you taking the time to share your experience, even when it’s a disappointing one. We wish you and your daughter all the best in finding a routine that supports your skin moving forward.
— Svens Island Support Team
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