The customer service on call was very helpful. When I visited the store, I was treated with respect and given all the information. The lady answered my many questions very calmly. Gave me sufficient t... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you. My two quibbles are that 1) I wrote... Leggi di più
L'azienda ha risposto
Friendly, sensitive and informative service. Provided a good valuation and price for gold jewellery. Will use them again in the future.
L'azienda ha risposto
I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Suttons and Robertsons - Victoria
Scritti dall'azienda
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Informazioni di contatto
127 Victoria Street, SW1, London, England, Regno Unito
- 0333 240 5806
4,7
Eccellente
121 recensioni
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Come questa azienda usa Trustpilot
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Pleasant and transparently honest
Pleasant and transparently honest.
They offered a clear process with no complications, and I would recommend this company with no reservations.
22 gennaio 2026
Risposta di Suttons and Robertsons - Victoria
It’s great to hear the process was clear and hassle-free for you. Thank you for the recommendation, we really appreciate it.
My experience was amazing
My experience was amazing. It was really professional and friendly. I will use their service again.
15 gennaio 2026
Risposta di Suttons and Robertsons - Victoria
We’re so pleased to hear you had such a positive experience and found the service both professional and friendly. Thank you for your kind words. We look forward to assisting you again.
First experience of selling jewellery
First experience of selling jewellery. Fabulous customer service, explained everything, genuine and honest. Left feeling confident that I had made the right decision with what I chose to sell and not to sell. Can highly recommend this company.
16 gennaio 2026
Risposta di Suttons and Robertsons - Victoria
Thank you for sharing your experience. We’re pleased to hear our team made your first jewellery sale clear, reassuring, and straightforward, and that you felt confident in the decisions you made. We appreciate your recommendation.
Bad communication
My item could not be authenticated for some reason, which is fine. I was informed my parcel would be returned to me on Friday, a label was created online at 19:00 that evening, I assumed my parcel would be sent Saturday instead, it was not and this was not communicated to me, I had to call the office on Monday morning to be told my parcel was not sent but would be sent today, my parcel was not sent until after the daily post off cut of time , despite saying I needed my parcel for the next day I was going on holiday and no one would be home, I was assured my parcel would arrived Tuesday before 1pm
12 gennaio 2026
Non scritta su invito
Risposta di Suttons and Robertsons - Victoria
Thank you for taking the time to share your feedback.
We are sorry to hear that the communication around the return of your item did not meet your expectations. While the authentication outcome itself was communicated clearly, we understand how important timely updates are, particularly when delivery timing is critical.
We continuously review and refine our internal processes to ensure clearer communication and smoother handling of returns, especially where tight timeframes are involved. Your comments have been noted as part of that ongoing improvement.
We appreciate you raising this with us and thank you for your patience throughout the process.
Ruth was amazing
Ruth was amazing. She explained the process perfectly, put all my anxiety at ease as this is the first time getting a pawn loan. She was polite, professional and informative. She has such a lovely personality that helped me make my decision to go with this store.
11 gennaio 2026
Risposta di Suttons and Robertsons - Victoria
Ruth will be delighted to read this — thank you for sharing such kind feedback. We’re so pleased she was able to explain everything clearly and put you at ease, especially for your first pawn loan. Your confidence in choosing us means a great deal. We look forward to assisting you in the future.
another very positive experience-…
another very positive experience- excellent customer service and friendly staff. would definitely recommend!
6 gennaio 2026
Non scritta su invito
Risposta di Suttons and Robertsons - Victoria
It’s great to hear you had another positive experience and enjoyed the friendly, attentive service. Thank you for the recommendation; it’s always appreciated.
Shop with confidence!
I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting jewels and the quality of their stock is excellent. Lovely Jeanette was very polite and professional. In all substance, this is a reputable business which inspires confidence. I will certainly shop here again.
Get yourself a gift! 😁
20 novembre 2025
Non scritta su invito
Risposta di Suttons and Robertsons - Victoria
Thank you so much for your fantastic review! We’re delighted to hear that you found so many beautiful pieces on our website and that you’re enjoying your gorgeous ring. It’s wonderful to know that Jeanette and the team at our Victoria branch made you feel so welcome and confident during your visit.
We truly appreciate your kind words about the quality of our stock and our service. Your recommendation means a great deal to us, and we very much look forward to welcoming you back again soon. Enjoy your purchase – and we couldn’t agree more, everyone deserves a little gift!
Very polite
Very polite, easy to deal with and straightforward.
Good service, highly recommend.
14 novembre 2025
Non scritta su invito
Risposta di Suttons and Robertsons - Victoria
Thank you for your kind review. We’re really pleased you enjoyed the experience and appreciate the recommendation. We look forward to welcoming you back in the future.
Very comprehesive check prior to…
Very comprehesive check prior to sale.Polite prompt service explaining all matters.
Thankd
9 dicembre 2025
Risposta di Suttons and Robertsons - Victoria
Thank you for your kind review! We appreciate your feedback and hope to assist you again soon.
Good experience
I had a great first experience with S&R. The staff were friendly and helpful, making everything simple and hassle-free.
28 novembre 2025
Non scritta su invito
Risposta di Suttons and Robertsons - Victoria
Thank you so much for taking the time to share your feedback! We're delighted to hear that your first experience with S&R was a great one. It’s wonderful to know our team made everything friendly, helpful and hassle-free for you.
We truly appreciate your kind words and look forward to welcoming you back again soon!
Kasia was really lovely and very…
Kasia was really lovely and very helpful. I would certainly return.
8 ottobre 2025
Non scritta su invito
Risposta di Suttons and Robertsons - Victoria
Thank you for your lovely feedback. Please don't hesitate to get in touch if there is anything we can help with.
Professional
Professional, quick and polite service from start to finish. Highly recommended.
25 novembre 2025
Risposta di Suttons and Robertsons - Victoria
Thank you for your great feedback. We are delighted you had a great experience transacting with us.
First class Pawnbrokers.
The entire team are consummate professionals, courteous, highly knowledgeable and efficient.
I would strongly recommend Suttons and Robertsons Victoria.
14 novembre 2025
Non scritta su invito
Risposta di Suttons and Robertsons - Victoria
Your feedback about our Pawn Shop London service is greatly appreciated. We will pass your kind comments on to our Victoria store team. Please don't hesitate to get in touch if we can help with anything else, buy, sell or loan.
Professional
I dealt with Kasia who was diligent, and professional. I would like to think what they offered me was fair.
15 novembre 2025
Risposta di Suttons and Robertsons - Victoria
Thank you for your feedback. We are pleased to hear that you are happy with the service that you received from Kasia. We look forward to hearing from you.
Risposta di Suttons and Robertsons - Victoria
Thank you for your feedback. We are pleased to hear that you are happy with the service that you received from Kasia. We look forward to hearing from you.
Very helpful man assisted us with all…
Very helpful man assisted us with all our items without rushing us
7 novembre 2025
Risposta di Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that you are pleased to hear our Victoria Staff could provide you with a helpful service.
We look forward to hearing from you in the near future.
Great service start to finish
Great service from my enquiry to my purchase. Clear instructions on the process, options I had to make my decision, and friendly atmosphere at the Victoria store. Easy to find. Reassurance that you are buying quality authentic items.
4 novembre 2025
Non scritta su invito
Risposta di Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that our Victoria Store team could provide you with a friendly service.
We look forward to hearing from you in the future.
Liam and Ruth were extremely…
Liam and Ruth were extremely professional and helpful .
There is clear instructions and communication every step of the process.
I would use them again .
22 ottobre 2025
Non scritta su invito
Risposta di Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased that Liam and Ruth could provide you with a professional and helpful service.
We look forward to hearing from you in the future.
Overall good experience
Overall good experience, kasha from the Victoria branch was very professional and nice.
11 ottobre 2025
Risposta di Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased to hear that Kasia could provide you with a professional service.
We look forward to hearing from you.
Kerry was beyond helpful and clear with…
Kerry was beyond helpful and clear with explaining the process of selling my Jewellery. Without doubt the best :
9 agosto 2025
Risposta di Suttons and Robertsons - Victoria
Thank you for your positive review.
We are pleased that Kerry could provide you with a helpful service.
We look forward to hearing from you in the future.
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