SupportNow Recensioni 

39
•
TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

SupportNow is a new crowdsource funding site. It's very easy to use, does not charge a big fee (the closer to the middle of your goal you get, that charge is 0) and the directions are easy to follow... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

SupportNow provided light at the end of a dark tunnel for our family. When my adult son was diagnosed with a serious fatal disease a friend told us about SupportNow. We were able to start a SupportNo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I can’t thank Abby and her incredible support team enough! From day one, Abby was always there whenever I needed help, patiently guiding me through the process of setting up Navyaa’s fundraiser. She a... Leggi di più

Valutata 2 stelle su 5

Although easy to sign up and well-intended, the update notification system is flawed, with problems persisting almost since we created our registry page. The support team I've contacted offers only va... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

Scritti dall'azienda

Help families during tough times with money, meals, and so much more. Every day, families close to us fall into a tough time. It’s only a matter of time before someone we know needs support. SupportNow organizes everything in one place, absolutely FREE. Anything a family needs, from financial support, meal trains, help around the house, and more comes together in a single experience.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

39 recensioni

5 stelle
4 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(39)

20 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

SupportNow is very good.

SupportNow is a new crowdsource funding site. It's very easy to use, does not charge a big fee (the closer to the middle of your goal you get, that charge is 0) and the directions are easy to follow.
All my interactions with SupportNow have been positive. I'm glad they're trying to do it right.

20 agosto 2026
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Risposta di SupportNow

Thanks, Susi. "Trying to do it right" is exactly the goal, so that means a lot. Glad every interaction has been a good one.

Valutata 2 stelle su 5

Flawed notification system

Although easy to sign up and well-intended, the update notification system is flawed, with problems persisting almost since we created our registry page. The support team I've contacted offers only vague messages acknowledging the problem, with no ETA for resolution and initially claimed the problem was likely User error. They later acknowledged the error is on their end. It is of little value to have a messaging platform that does not auto-notify followers of updates. I would not recommend this messaging platform.

6 agosto 2026
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Risposta di SupportNow

Mary, sorry for the frustration from our outage. The issue has been resolved and I'm proud to share all notifications have been sending successfully for the last month. I hope you'll reconsider our services in the future. Wishing you and your family the best.

Valutata 2 stelle su 5

Disappointing

I had high hopes about this platform as a means of keeping up to date on a relative's journey in cancer treatment. Unfortunately, it has been disappointing. The sender has sent a number of updates which the Support Now web site indicates will be accessible to those who have signed up for these updates. None of the interested parties are receiving the updates via email. In contacting the Support Now web site by email, responses are "generic" at best and are not specifically explaining why these updates are not sending appropriately as promised. The only explanation so far is that Support Now is experiencing "intermittent delays in their notification email platform" which they are "working on." I have used this platform on one occasion in the past, without difficulty. This time -- not so much. So far, not a good user experience.

3 agosto 2026
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Risposta di SupportNow

Sorry for the frustration from our outage. The issue has been resolved and all notifications have been sending successfully for the last month. I hope you'll reconsider our services in the future.

Valutata 5 stelle su 5

Everything you need all in one place.

Having the ability to send updates, organize supports, and accept financial donations all in the same platform was fantastic! The fact that the family kept 99% of the funds raised was a bonus!

18 giugno 2026
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Risposta di SupportNow

Thank you, Kelly. Updates, help, and donations in one place is the whole idea, and keeping 99% of the funds with the family is the part we're proudest of.

Valutata 1 stelle su 5

Not thrilled

First, like other fundraising platforms - this relies heavily on social media. Second - you don't have the ability to refuse/refund a donation. Third - you can't remove - only hide comments. And last - you can't prevent people from following your fundraiser. These are all things I'm NOT happy about.
EDIT: Six months later you folks are replying NOW? What a joke!

22 marzo 2026
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Risposta di SupportNow

Thanks for the honest feedback, and sorry the experience fell short. A couple of things that may help: our team can refund a donation on request, and comments can be hidden from your page so they aren't visible to anyone. We hear you on wanting more control over who follows a page and we have since created private campaigns and ability to block followers.

Valutata 5 stelle su 5

I’m incredibly grateful for the support…

I’m incredibly grateful for the support I’ve received through SupportNow.org. Knowing that most of the funds actually go to my child —unlike other platforms—has made a meaningful difference during a difficult time. Whenever I have questions or need guidance, their team is responsive and genuinely helpful, which brings a lot of peace of mind.

It’s comforting to have a well-maintained fundraising platform I can trust, so I can focus on what truly matters: caring for my child.

18 marzo 2026
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Risposta di SupportNow

Thank you, Darce. Making sure the money reaches your child instead of fees is why we do this. We're glad the team could give you some peace of mind so you can focus on caring for your kiddo.

Valutata 5 stelle su 5

I needed a platform that gave the most…

I needed a platform that gave the most back to my daughter’s fundraising efforts and that is SupportNow. The system fee is the lowest, the blog feature has been amazing to share with followers and one day when treatment starts we will likely use the meal support function. Thankful that Advocacy Abby shared this amazing asset to support our journey.

18 marzo 2026
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Risposta di SupportNow

Thanks, Kayla. We're so glad Abby connected you with us and that the updates have been a help. The meal support will be ready whenever you need it. Wishing your daughter all the best as treatment begins.

Valutata 5 stelle su 5

Great experience!

SupportNow is a great platform to rally people to your cause. It is fairly easy to use and the support team answers your questions in a timely manner

18 marzo 2026
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Risposta di SupportNow

Thank you, Richard. Quick answers from a real person are something we work hard on, so it's good to hear it showed.

Valutata 5 stelle su 5

Light at the end of a Dark Tunnel

SupportNow provided light at the end of a dark tunnel for our family. When my adult son was diagnosed with a serious fatal disease a friend told us about SupportNow. We were able to start a SupportNow page to rally our friends and family to support our son for much needed financial assistance for treatment and equipment he will need as his disease progresses. They also provided resources for organizations who offer grants and other services that will be needed for my son. There are no words adequate enough to thank them for their assistance.

11 febbraio 2026
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Risposta di SupportNow

Deb, thank you for sharing this. We're honored to be part of rallying support for your son, and glad the grant resources were useful too. Our team is here for your family as things progress.

Valutata 5 stelle su 5

We have had an amazing experience

We have had an amazing experience! Thanks for supporting us during such a challenging time!

18 marzo 2026
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Risposta di SupportNow

Thank you, Dana. We're grateful we could be there for you during such a hard stretch.

Valutata 5 stelle su 5

SupportNow was an incredible resource…

SupportNow was an incredible resource for our family during our child's childhood cancer journey. I loved that I was able to provide family and friends with updates along with the ability to ask for help in ways more than financially. It truly takes a village when going through something so difficult and SupportNow made it so much easier to receive the help we needed. You might not think you will ever need a resource like this (just like I never imagined having a child with cancer), but it is an important resource to keep in your back packet should you or someone close to you go through a challenging time.

29 dicembre 2025
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Risposta di SupportNow

Kelsey, thank you. "It takes a village" is exactly right, and we're glad the page made it easier for yours to show up in more ways than one. Sending love to your family.

Valutata 5 stelle su 5

From Needs to Support

When your child has complex medical needs, life can shift overnight. Between hospital stays, appointments, therapies, and the day-to-day care your child needs, it can become incredibly challenging to manage everything else. During this season for our family, SupportNow has become a way for our community to truly show up for us.

One of the biggest ways it helps our family is through financial support. Medical life comes with so many unexpected costs, and the generosity of our community helps ease some of that burden in a very real way.

But just as meaningful is the emotional support. Being able to write updates and share what is happening allows us to keep our village informed without having to repeat difficult conversations over and over. The encouragement, prayers, and messages we receive remind us that we aren’t walking through this alone.

We also love the features that allow people to sign up to help with meals, errands, and tasks around the house. When you’re focused on caring for your child, those everyday things can quickly become overwhelming, and this page makes it easy for people to step in and help in practical ways.

For medical moms and families navigating complex diagnoses, this resource helps bridge the gap between a community that wants to help and the real needs families are carrying every day. It gave our village a way to show up and that support means more than we can put into words.

12 marzo 2026
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Risposta di SupportNow

Vanessa, this is one of the most thoughtful reviews we've received. Thank you. Giving your community a real way to show up, without you having to repeat the hard conversations, is what we hope every page becomes. We're grateful to be part of your village.

Valutata 5 stelle su 5

Amazing resource

I don’t know why anyone would use anything else. You keep more money. The support team is super responsive and I love that I can blog to keep my community informed.

13 marzo 2026
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Risposta di SupportNow

Thanks, Adriana. Keeping more of the money with the family and keeping your community in the loop are the two things we care about most. Glad both are working for you.

Valutata 5 stelle su 5

I am so glad I chose SupportNow

I am so glad I chose SupportNow. It was to set up, is feature rich and easy to use, includes great ways to support our friend and communicate about her health and needs. Even the customer support has been amazing!! I'd highly recommend this program.

8 marzo 2026
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Risposta di SupportNow

Thank you, Laura. We're glad it was easy to set up and that support was there when you needed it. Wishing your friend strength.

Valutata 5 stelle su 5

First Time SupportNow Users

This is our first experience using the SupportNow website, and it has been truly amazing. The outpouring of love and support from friends and family has been overwhelming in the best possible way. We feel so blessed to have SupportNow and so many others reaching out and lifting us up.

30 gennaio 2026
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Risposta di SupportNow

Thank you, Chris. It's a gift to watch a community lift a family up, and we're glad we could help make that happen for yours.

Valutata 5 stelle su 5

You are not alone! Incredible people willing to help!

I had a meeting with Abby this morning and she informed me of so many opportunities out there to access grants for my daughters needs and how to start a page for support regarding her health needs expenses. I’m learning so much and my daughters diagnosis it’s new to me, it’s been difficult on the family and it’s incredible to meet people that are going trough the same thing and are willing to help the community and share the knowledge to bring support to children in need and there families!! 💞

18 febbraio 2026
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Risposta di SupportNow

Thank you for sharing this. A new diagnosis is a lot to carry, and we're glad Abby could point you toward grants and help you get a page started. You are not alone in this. 💞

Valutata 5 stelle su 5

Spoke with Scott today after I entered…

Spoke with Scott today after I entered the wrong bank account number for our account! He was fast and efficient with helping me resolve the issue! Very helpful and appreciated!

1 febbraio 2026
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Risposta di SupportNow

Thanks, Natasha. Bank details are stressful to get wrong, so we're glad Scott could sort it out quickly. We'll pass along the kind words.

Valutata 5 stelle su 5

Such a God send!

The support we got in helping set everything up was a God send!

20 gennaio 2026
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Risposta di SupportNow

Thank you, Stacey. Getting everything set up shouldn't be one more thing to worry about, so we're glad the team could take that off your plate.

Valutata 4 stelle su 5

As a beneficiary

As a beneficiary, the process to set up a stripe account was complicated and then requesting a payout was as well. It is not very user friendly but Scott with his customer service made up for the frustration! He was respectful, knowledgeable and responded in a timely manner. That is why I rated it a 4.

15 gennaio 2026
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Risposta di SupportNow

Thank you for the honest feedback. You're right that the bank verification and payout steps can feel heavier than they should, and we're working on smoothing them out. We're glad Scott made up the difference, and we'll share your note with him.

Valutata 5 stelle su 5

SupportNow is amazing

SupportNow is amazing. The process was so smooth and when I wasn’t tech savvy, I received individual guidance (from a real person) who was helpful and kind. The program is set up to prompt you if you need to complete a step and I appreciated the follow up email reminding me to finish a task.
The response time was always within a day

10 dicembre 2025
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Risposta di SupportNow

Thank you, Lisa. Real people on the other end and a nudge when a step is unfinished are both on purpose, so it's great to hear they helped.

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