Superior Furniture Store Recensioni 

15
TrustScore 4.5 su 5

4,3

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Dettagli dell'azienda

  1. Negozio di mobili

Scritti dall'azienda

Welcome to Superior Furniture Store, the UK's premier household furniture store. We specialise in offering a huge range of household furniture to enhance the look and feel of every room in your house. Our commitment is to deliver exceptional customer service ensuring a seamless and enjoyable shopping experience. Transform the look and feel of your home today with Superior Furniture Store.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

15 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,3

Tutte le recensioni

(15)

8 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Absolutely fantastic experience – highly recommend!

I’m genuinely so impressed with Superior Furniture Store! From the moment I landed on the website, everything felt easy and intuitive — a great range of products and really clear information made it simple to find exactly what I was looking for.

What really stood out was the customer support. They went above and beyond to help me choose the right size, which made a huge difference and gave me total confidence in my order.

Dispatch was super quick, delivery was fast, and everything arrived in perfect condition — very well packaged and exactly as expected (if not better!).

Honestly, one of the smoothest online shopping experiences I’ve had. I wouldn’t hesitate to order again and will definitely be recommending them to friends and family.

23 aprile 2026
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Risposta di Superior Furniture Store

Absolutely fantastic to read - thank you so much for taking the time to leave such a detailed review!

We’re really pleased to hear that you found the website easy to use and that the product information helped you find exactly what you needed - that’s something we’ve worked hard to get right.

It’s especially great to hear our customer support made a difference. Helping customers choose the right size and product with confidence is a big part of what we aim to do, so your feedback means a lot.

We’re also glad everything arrived quickly and in perfect condition, we know how important that final part of the journey is.

Thanks again for your recommendation - it genuinely means a lot to a growing business like ours. We look forward to helping you again in the future!

Valutata 5 stelle su 5

The ultimate online shopping experience…

This is an online furniture store that delivers a personal shopping experience like no other, from ordering to delivery. Direct contact from them for any query or assistance that may be required. Stock checked by Neil to make sure the delivery time frame is met. Customer service right up to delivery completion is an example of how it’s done for other online traders to aspire to. Highly recommend.

4 aprile 2026
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Risposta di Superior Furniture Store

Thank you so much for taking the time to leave such a fantastic review.

I really appreciate your kind words about the personal service, that’s exactly what I set out to deliver when I started Superior Furniture Store. Being hands-on, from checking stock to making sure delivery timelines are met, is something I take pride in, so it’s great to hear that it made a difference to your experience.

Providing direct support and clear communication throughout the process is something I believe should be standard, so your feedback means a lot.

Thanks again for your recommendation - it genuinely means a great deal to a growing independent business.

Neil
Superior Furniture Store

Valutata 5 stelle su 5

these are great chairs at a very good…

these are great chairs at a very good price.

3 marzo 2026
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Risposta di Superior Furniture Store

Thank you for your 5-star review, Linda. We’re so pleased to hear you’re happy with the chairs and the value they offer.

At Superior Furniture Store our goal is to combine quality furniture with fair pricing and great service, so it’s wonderful to hear such positive feedback.

We truly appreciate your support.

Valutata 5 stelle su 5

Good customer service

Although our order took a little while to come from the manufacturer. Neil kept us up to date along the way and delivered the item before expected date.

22 dicembre 2025
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Risposta di Superior Furniture Store

Thank you for your lovely review. We are pleased we were able to source your product and deliver to you as quickly as we were able to. Always happy to help with any future furniture requirements.

Valutata 5 stelle su 5

Excellent service

Excellent service, delivery was messed up by Royal Mail/Parcelforce and Neil went out of his way, literally! to get the items to me by delivering them himself! The cupboard I purchased is fantastic and fitted the room perfectly, very well made and at a very reasonable price. Would not hesitate to purchase from them again! Thank you Neil very happy customer 😃

5 novembre 2025
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Risposta di Superior Furniture Store

Thank you for your lovely review, it is really appreciated. We're pleased you're overjoyed with your Arti wardrobe with the additional hanging rails. We do our very best to support customers in any way we can. Thank you!

Valutata 5 stelle su 5

Absolutely fantastic customer service

Absolutely fantastic customer service, second to none, honestly have not been treated this well as a customer for as long as i can remember. Neil was so helpful, nothing was too much trouble and i did have a LOT of questions. New sofa arrived today and it is just stunning! Very happy customer!! 😊

28 ottobre 2025
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Risposta di Superior Furniture Store

Thank you so much for your wonderful review! 😊 We’re absolutely delighted to hear that you had such a positive experience and that you love your new sofa. Neil and the team always aim to provide friendly, personal service, so it’s fantastic to know this made such a difference. We truly appreciate you taking the time to share your feedback and we hope your new sofa brings you many years of comfort and enjoyment!

— The Superior Furniture Store Team

Valutata 5 stelle su 5

I was looking for a wardrobe with more…

I was looking for a wardrobe with more hanging space than shelves. I had looked at many different outlets , what a nightmare trying to find just what you want ( some didn’t even show you the inside of wardrobe) what a pleasure to find superior on line . Who gave me all the information I needed with a click of the button. And they are cheaper than ‘the big sheds’
I Can’t praise Neil enough because I was moving into a new home and he made sure I had the wardrobe on time
I don’t often praise companies because quite often there is a disappointment somewhere but not here. They were brilliant. Thank you so much

23 ottobre 2025
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Risposta di Superior Furniture Store

Thank you for your lovely review Barbara. We always try to do our best for the customer and it’s really pleasing to hear this feedback. Neil (Superior Furniture Store)

Valutata 1 stelle su 5

Just don’t bother they probably don’t have it in stock

Useless store that can’t even keep track of its own stock levels, so will cancel your order a day after and then has the nerve to tell you to try again with a different item but don’t purchase before asking them first :)
Pretty much the exact opposite of the way you should run an online shop.

30 agosto 2025
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Risposta di Superior Furniture Store

Hi Sarah,

We’re very sorry for the inconvenience caused and completely understand your frustration.

Due to a technical issue with our supplier’s live product feed, some items appeared as in stock when they weren’t. We’re currently working closely with the supplier to fix this and prevent it from happening again.

We fully acknowledge we could have handled this better — including manually checking stock sooner, contacting you by phone to explain the situation, and working with you to find the best way forward.

We’re committed to improving our service and truly appreciate your feedback for helping us do that.

Kind regards,
Superior Furniture Store

Valutata 3 stelle su 5

Mixed experience, awaiting order

Edited review:

Mixed experience so far with order cancellation and miscommunication (inaccurate stock availability and delivery estimates for items on the website).

Once in dialogue with customer service, they tried to fix the problem which gives me hope, and I want to give them the benefit of the doubt. I can’t say with certainty whether the issues have been resolved. I’ll update the review once I’ve received my new order.

21 marzo 2025
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Valutata 5 stelle su 5

Sofa just arrived very happy

Just got my sofa and I am in love with it. It is beautiful. Did come in boxes that I had to get all the parts out and it was a little tricky on my own but once they were out and I got all the feet on I absolutely love it. Neil was great at communicating with me and I am very happy with the sofa she is beautiful and as described

7 novembre 2024
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Valutata 5 stelle su 5

Recommended

Delivery was good, company were very helpful and communications were brill. Love the wardrobe, very good value. Highly recommend the company.

25 settembre 2024
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Risposta di Superior Furniture Store

Hi Fiona. Thank you for your lovely review. We are so pleased you love your wardrobe and pride ouselves to do everything we can to please our customers. Neil.

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