SUP Warehouse Recensioni 219

TrustScore 3.5 su 5

3,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 2 stelle su 5

I ordered 3 small men’s tees and got 2 small and one medium. I’ve emailed them 4 times, filled in the online form and even tried to contact them on Facebook. It’s now 9 days But they are just ignoring... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently ordered a pair of water shoes for paddleboarding, and on first inspection, they looked like the best pair I’ve had yet. Unfortunately, after just one wear, the glue around the front edgi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great service! Absolutely on point - communication was on point, product was on sale I believe it was good value for money, delivery was timely too. They were just on the ball from order to delivery... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Had some initial concerns that when we purchased this it was a scam due to the fact that we recieved no order confirmation just a very basic email saying thank you (literally just a sentance). However... Leggi di più

Dettagli dell'azienda

  1. Sport di avventura

Scritti dall'azienda

We are a UK based company with a passion for watersports. We encourage everyone to have a go at getting on the water by providing quality equipment at great prices. Find great SUP, paddle board and kayak deals at SUP Warehouse.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

219 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 4 stelle su 5

A fantastic all round board

A fantastic all round board. Perfect for any river use and stable enough for the waves of the sea. Only not giving 5 stars due to the fact the pump is not the best on the market and even needed an elastic band as a 'quick fix' recommended by the supplier. If this is clearly a recurring issue it should be resolved, not just wait until the customer asks a question about it to then provide a quick response. But love the board the design and cant fault anything else.

4 luglio 2022
Valutata 1 stelle su 5

Item never arrived.ordered it way in…

Item never arrived.ordered it way in advance as a birthday gift, waited a few days after the estimated delivery date for me to get in touch with them. If I hadn't emailed them then I don't think they would have been bothered. They said it must have got lost in the post. How does a paddle board go missing.... Would never order from this company again

1 luglio 2022
Logo di SUP Warehouse

Risposta di SUP Warehouse

Hi Kay,

Thank you for taking the time to write us a review.

We're really sorry for the poor experience you had shopping with us. Whilst the majority of parcels arrive safely with customers there is a small number that are lost on the way in the global parcel network.

We have checked your order in our system and we can see that you have been refunded in full for the order.

Apologies again for this inconvenience.

Kind regards,
Team SUP Warehouse

Valutata 3 stelle su 5

Haven’t tried it yet

Haven’t tried it yet, 3 stars because it took 10 days longer to arrive than originally stated

1 luglio 2022
Logo di SUP Warehouse

Risposta di SUP Warehouse

Hi Kerry,

Thank you for taking the time to leave us a review.

I'm sorry to hear that your parcel did not arrive within the stated time frame. I will investigate the delay with our courier.

All the best,
Jess

Valutata 1 stelle su 5

Long reason for why not

Long reason for why not.

I ordered my SUP. Yodel then returned it and they automatically refunded me . To which I then had to reorder another board when it finally arrived the pump is broken and the glue for the valve is coming undone. I was recommended to buy waterproof glue or replace pump at own cost. As they didn't have one in stock .
I've finally taken the decision to return it . This is no easy task
I will need to pay for packaging and hope they repay my cost of delivery and refund

There is no phone number so you can't contact anyone. Everything is done on email. You just end up preying it works out

30 giugno 2022
Non scritta su invito
Valutata 3 stelle su 5

A little disappointed

Hi guys used pump to inflate sup and the pressure gauge doesn’t work …..so it’s been guess work . Tried on a few occasions to reach you but waiting time too long. The packaging was in a very bad state which made me overly suspicious ( also it was delivered in branded box which spoilt surprise for my wife) , the product is great and up to final delivery all was good . But there needs to be better quality checking . A new pump would be great but not going through the hassle of sending pump back and waiting .

7 giugno 2022
Valutata 4 stelle su 5

So happy with my new board

So happy with my new board. It is quite heavy and not very comfortable to carry for a long distance and pumping up that last bit is really hard going, otherwise am chuffed to bits with the SUP. Delivery was long and packaging was completely battered

31 maggio 2022
Valutata 1 stelle su 5

Terrible all over both pumps have holes…

Terrible all over both pumps have holes in the tube so unable to read the pressure and is hard to get the paddle boards to a good pressure. I have been trying to contact this company for the past 24 days with a number of emails and have had no responses I am still waiting. I would not recommend them at all. (Sup warehouse if you actually see this and look at your reviews try responding to people rather than sending me a product that dosent work)

25 maggio 2022
Valutata 4 stelle su 5

Easy & fast

Easy purchase and much faster delivery than expected - pump works but PSI indicator is a little dodgy. Otherwise the board is perfect, exactly what I was after for a really good price :)

23 maggio 2022

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