Sunlight Solar Recensioni 11

TrustScore 4 su 5

3,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

11 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Very professional and reliable team



I had a genuinely positive experience with Sunlight Solar. From the start, communication was clear and everything was explained in a simple and honest way. The team was friendly, respectful, and easy to deal with, which made the whole process feel straightforward

16 aprile 2026
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Risposta di Sunlight Solar

Thank you for your kind feedback. We’re pleased to hear the process felt straightforward and that our team was friendly, respectful, and easy to work with.

Clear, honest communication is something we really focus on, so it’s great to know that came through.

We appreciate you choosing Sunlight Solar.

Valutata 5 stelle su 5

Really quick knowledgeable replies very…

Really quick knowledgeable replies very helpful and polite

16 aprile 2026
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Risposta di Sunlight Solar

Thank you for your positive feedback!

We're glad to hear that you found our replies quick, knowledgeable, and helpful.

Our goal is to provide excellent service, and your kind words motivate us to keep doing our best.

Valutata 5 stelle su 5

very professional job

very professional job , recommend highly 👏 👌

8 marzo 2026
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Risposta di Sunlight Solar

Thank you so much for your kind words!

We truly appreciate your recommendation and are thrilled to hear that you were satisfied with our services.

If you need anything in the future, please don't hesitate to reach out!

Valutata 2 stelle su 5

Sloppy workmanship and faults.

I had them on to remove spray foam which they did ok. They then reinsulated the loft. It looks untidy. The foil blanket they installed under the rafters has gaps along the joints and pipes and tears. I phoned on several occasions and at first was told someone would call
No one did. I have written two formal complaint letters, the last by registered mail. I have heard nothing from them. I am now taking the matter further. They seem to be unreliable to say the least.

10 febbraio 2026
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Risposta di Sunlight Solar

We are truly sorry to hear about your experience and appreciate you sharing your feedback. It’s disappointing to know that the quality of our work did not meet your expectations and that you have faced challenges in communication.

We take this matter very seriously and would like the opportunity to make it right. Please reach out to us directly on tel: 0800 652 1619, so we can discuss your concerns and find a solution.

Thank you for your patience, and we hope to resolve this for you soon.

Valutata 4 stelle su 5

Everything was great overall

Everything was great overall — the product works exactly as expected.. The only downside was the waiting time for the installation. It took a bit longer than planned, but once it was finally done, everything ran smoothly. I’m happy with the result, just wish the process had been a bit faster

11 novembre 2025
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Risposta di Sunlight Solar

Thank you for your review — we’re glad the product is working as expected and you’re happy with the result.

We’re sorry the installation took longer than planned; we’re reviewing our scheduling to improve turnaround times.

If you need anything else or want to share more about your experience, please contact us at 0800 652 1619.

Valutata 1 stelle su 5

Disgraceful behaviour

Disgraceful behaviour – targeted my recently bereaved, vulnerable mother

I am absolutely appalled by the way Sunlight Solar treated my elderly mother. Just after my father passed away, a representative came to her home on April 23rd and pressured her into signing a deal to remove loft insulation. She clearly told them she was vulnerable and grieving, but they still pushed her, saying the "special offer" was only valid that day. She felt intimidated and confused — and paid a deposit she never should have.

The very next day, she realised the mistake and put the cancellation in writing. She was told the refund would come within 14 days. Since then, we've been chasing — and the experience has gone from bad to worse.

When I phoned on her behalf, I was told someone needed to come to her house to give the refund in person. She's a grieving woman, alone, and deeply uncomfortable with strangers at the door. I had to fight to get them to agree to a bank transfer — something that should be standard in 2025.

Then we were promised the money would arrive by 1pm on May 13th. It never came. I called over 40 times in one afternoon, left messages, emailed — no response. They have completely ignored us. It’s disgraceful and deeply upsetting.

This company took advantage of someone vulnerable during one of the hardest moments in her life. I’ve reported them to Trading Standards and am now pursuing the matter legally and financially.

If you care about your family, especially elderly or vulnerable relatives — steer well clear. No company with a conscience would treat someone like this.

23 aprile 2025
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Risposta di Sunlight Solar

Thank you for bringing this to our attention.

We are truly sorry to hear about your mother’s experience and the distress it has caused you both. We take such feedback very seriously, as it goes against our commitment to treating all customers with respect and compassion.

We sincerely apologize for the issues regarding the cancellation and refund process. This is not reflective of the standards we aim to uphold.

We would like to investigate this matter thoroughly and resolve it as quickly as possible. Please reach out to us directly at office number: 0800 652 1619 so we can assist you further.

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